Hawkin's Bazaar have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
When I ordered the Sparrowhawk VN2 Helicopter I did not expect a lot from it as it was priced so very cheaply.
”
- Merv
“
Not what I was expecting, even though the stockings where at a reduced price they were not worth it!!!!!!!
”
- Tim C
“
Great Price, but delivery could be much faster - when I upgraded to 2-3 day premium delivery I assumed that I would that the delivery would be on the second and 3rd was just in case and technically the delivery took longer as it was over 72 hours from order to delivery - what is more annoying is that the dpd label says next day - so it could easily have been much faster, basically what your paying for is speed of dispatch (with delivery your where only just cheaper than amazon - but they do fast delivery much more effectively)
”
- Josh K
“
The delivery was really efficient and the packing was really secure.
”
- Merv
“
Outstanding customer service. Contacted looking for spare parts and was sent a new item instead! Very friendly, helpful service. Super quick delivery.
”
- Anonymous
“
I liked the speed and efficiency of the delivery and also the ease with which I could find fun things to buy! Great fun searching and taking me back to my childhood - my whole family thought it was great fun getting a stretchy alien each for Christmas and we had lotsa fun playing with them!
”
- LISETTE A
“
Never recieved order emailed them and was told it had been canceled despite not getting any email notification about this or refund. Toke many emails to establish what was happening with my refund customer service wasn't great
”
- Rebecca E
“
Driver went 3 times to wrong property and I have not received the item paid for. Please refund me,
David Thomas
”
- David T
“
Faulty item that has been returned to the store twice for same reason broken wheel off remote control car but will not give refund or exchange on the item.
”
- Wendy
“
Amazing customer service.
I had a faulty item, and I had a very swift resolution of replacement offered and in the post.
No quibble... no fuss.... just helpful service from a chap called gavin.
Great example to others.
Will use Hawkins again.
”
- Matt B
“
Outstanding customer service. Contacted looking for spare parts and was sent a new item instead! Very friendly, helpful service. Super quick delivery.
”
- Anonymous
“
For this failed service I had to pay an extra £3.
”
- Anonymous
