“We booked a Holiday with Saga to Rhodes through Designer Travel, our local branch of Hays here, in Ramsbottom Lancashire.
We paid the balance in February the holiday was due to take place 3rd-17th June but was cancelled in May. We have been struggling to get our money back ever since. Saga insist they are waiting for the accounts team at Hays to accept the refund cancellation credit. Designer Travel who we paid the money to say they are also waiting for the accounts team at Hays Head office to accept the credit and say they are powerless to refund until they do.
In the meantime Hays Travel Head Office in Sunderland have ignored every email and phone call and we are still waiting for nearly £4,000 to be refunded.
How on earth have they got such a good press when they treat their customers so badly?
When the future of the tourist industry does not look good our local branch of Hays is about to lose two regular customers.”
“Should have gone to Disney land Paris in March, due to covid 19 the holiday was cancelled, I had my flight and hotel money back pretty quick from jet 2 but the park tickets costing £500 are apparently not refundable. At any time was I told this I paid in full for that holiday for a treat for my little grandson and I feel I'm just being fobed off with excuses. It is not my fault Disney closed the park but all hays travel are doing is making excuses to the point I'm going to get the financial ombudsman involved.”
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Sharryn
GB
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Sharryn
4 reviews
1 star: Bad
Just now
DO NOT BOOK WITH HAYES TRAVEL
Would not reccomend this company at all...Romford branch was all helpful saying how much my destination was lovely then found out later after booking that the complex was horrible I couldn't go out of the complex ..The girl who did my booking messed up so many times with my direct debit...after weeks of messing about i decided to cancel...told me if I cancelled it cost me £150.00...took a loss of £150.00 and now back with TUI going to sharm el in Eygpt....PLEASE consider before booking with this awful company....UNPROFESSIONAL!!! DISGUSTING customer service..”
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Sharryn
GB
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You reviewed Haystravel
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Sharryn
4 reviews
1 star: Bad
Just now
DO NOT BOOK WITH HAYES TRAVEL
Would not reccomend this company at all...Romford branch was all helpful saying how much my destination was lovely then found out later after booking that the complex was horrible I couldn't go out of the complex ..The girl who did my booking messed up so many times with my direct debit...after weeks of messing about i decided to cancel...told me if I cancelled it cost me £150.00...took a loss of £150.00 and now back with TUI going to sharm el in Eygpt....PLEASE consider before booking with this awful company....UNPROFESSIONAL!!! DISGUSTING customer service..”
