“IWAS TOLD THAT BY BOOKIHG WITH HAYS TOUR OPS THEIR AMENDMENT POLICIES WERE AT LEAST AS GOOD AS TUI AND JET 2.
NOW BECAUSE I NEED TO AMEND I FIND THIS IS NOTVTHE CASE, THEY ARE BLAMING JET2.
THE MANAGERXWAS THE ONE WHO DID NOT MAKE IT CLEAR ANDVTOLD ME A PACK OF LIES.
I WOULD NEVER HAVE BOOKED IF I HAD BEEN TOLD THE FULL FACTSWHICH THEY ADMITTED TODAY THEYVDID NOT KNOW THEMSELVES. SO I WILL GE OUF OF POCKET 230.00
THERE IS NO ONE TO COMPLAIN TOO EITHER .
DO NOT TRUST THIS COMPANY THEYBJUST WANT THE BOOKINGS AND DO NOT GIVE THE FULL FACTS.
THE BRIDLINGTON MANAGER IS A NIGHTMEAR TO DEAL WITH
THEYVEVEN SAID ITCWAS BETTER I BOOK MYCEXTRAS DIRECT WITH JET2 SO I STAND TO ,LOSE THAT AS WELL NOW”
“I wrote a letter of complaint, and after one month they never replied, never book with them once they have your money you are history, so never again you have been warned. Keeping you updated after booking a holiday is up to you to chase, the staff will lie, just rubbish !!”
“Had to sort all info for airport transfers and trips booked via Hays myself - no contact from them prior to flying out and nothing to see if we had actually arrived
Very disappointed”
“Terrible company to work for, they allow bulling of staff and the management is non existent. Your be lucky to get your shifts 2 weeks in advance. My manager had her step daughter doing her rota. The training giving is solely based on sales and defo not system knowledge. Which is pivotal ……. If you want to work in a bulling environment with no bank up from management go for it.”
“Please take my advice use another agent,
We booked a last min trip to New York at Hempstead Valley branch, we paid extra for private taxi to our hotel and then back to the airport at the end of our stay, on arrival out taxi was not there, at the end of our trip our private taxi turned up so late we missed our flight, the cost we incurred were quite a lot, we reported that evening what had happened to Lauren and We were promised everything would be covered. It was not we have had so much grief and stress trying to get our money back, it just made the whole experience worthless.we ended up losing quite a lot of money.
Lauren was no help what so ever, our first and last holiday using Hays.”
“Our holiday was cancelled in April due to COVID-19 at no fault to Hays or the Tour Operator. So we were told we would get a full refund. However this could not be processed until the Tour Operator supplied Hays with a Refund Invoice.
At the beginning of June Hays telephoned is to say they were in receipt of the Invoice and a refund would be paid within 14 Days.
It is now approaching the end of July and Hays have failed to refund the money, they now say they have to wait for the funds from the Tour Operator, incidentally the Tour Operator confirm that Hays have received the money.
What rubs salt in the wound is if you telephone Hays the introductory recorded message states, if you are awaiting a refund this will only be paid once they receive the ‘Refund Invoice’ and will be paid within 14 days.
Hays are failing to respond directly to this so it may be a case of seeking legal advice.”
“I've paid over 4 grand for a holiday for me and my husband 40th wedding anniversary but when I went to order my money there was not enough so I asked them to order it in I asked for my
Paper work as I did not get any while booking and the boarding passers they told me they would do it later and phone me if there was a problem when I got home about an hour after I got a phone call saying I had to download an app to book on my cruise only for 4 days as we r doing bali n Singapore which is 7 days before I travel why did they not tell me this when I booked when I put the app on my phone and checked in you could do this 30 days before you go so all the trips have only got 1 place or are sold out you also have to book your restrauts so we will still enjoy ourselves but we can not do what we had planned and wanted to do I will never book with them again”
“So we changed our holiday money from pounds to euros on the 27 th of February 2024.
We had around 300 euros to change back to sterling pound.
I called in to our local branch at front street chester le street this morning on tuesday the12th of march.
I was then told by the staff that they were out of pounds sterling and I would have to call back in 2 days time as they didn't have any money in the till to exchange back to the pound£.
Really ...are hays so desperate to hang on to our few hundred pounds..a terrible company..i wont be going back on 2 days time..
I would rather lose out on a couple of quid than deal with these charlatans again.
If I could I would Give 0 stars..a total waste of time...beware you have been warned.”
“Euros over the counter 1.04 , click and collect 112. told the rate had dropped over the last few days. Called TUI immediately after 1.11 over the counter. its totally wrong that the method used to buy euros should make a difference to the rate. On £200 lost 15 euros, disgraceful. Do your homework...”
“Bought a some Euros cash and thought a Hayes debit card may be better. Went into the local Hayes branch to add the Euros to the card. Was told they will take the Euros convert to pounds then reconvert to Euros and add to card. €140 when put onto card became €110..Ouch!! €30 loss
Date of experience: 11 November 2023”
“Hays admitted they miss - sold me a holiday instead of taking responsibility they wanted more money so i lost my deposit, Company is rubbish to deal with”
“Just back from limak limra in turkey. It was the holiday from hell. I booked the holiday for my wife's 60'th birthday and our wedding anniversary..i asked at time of booking for a quite room overlook the pool. Instead we got a room approx 1/4 of a Mile from hotel when I explained this to reception I was told in no uncertain terns that there we no other rooms!. We arrived after a long delay at edinburgh at 11.30 in turkey then we were picked up to be driven to the hotel another hour and a half. When we arrived the reception staff couldn't get rid of us quick enough telling us to follow the lights to our room (as mentioned before approx 1/4 of a moke to walk). When we found our room in the labyrinth of apartments outwith the hotel itself the air con wasn't working.
We went back to reception and told them of this.
We went to restaurant to have something to eat.
Back to room air-con still not working.
Next day told reception air-con still not working, returned after walk around hotel to get bearings, air-con working a bit better but they had left a pool of dirty water on floor underneath a/c unit.
The hotel was very tired and in need of repair. The staff were not very welcoming and most of the time never acknowledged you which made us a bit uneasy as the majority of the holidaymakers were Russian, Latvian and other Eastern Europeans who never spoke English. (if we had known this we certainly would have thought twice).
The rokn we got was in an area of young couples or familys with young children. I had specified a quiet room instead what we got was a room overlooking the outdoor music arena which started at 10pm until approx 12.30 then we had to endure the revellers going to there rooms another hour. Definitely not the holiday we were looking for.
The evening entertainment was very poor and in I presume Russian or some other similar language which was of no use to us.
The food was although plentiful was repeated daily. We didn't realise that shopping was so far away from hotel perhaps we should have looked into this further.
Having been to Turkey a few times before after this experience we won't be going back.
The fight out was delay for over an hour and on the way back for over two hours. We booked meals both on the way out and back. How lucky were we to receive a cheese toastie and a cup of tea. Certainly not worth waiting for.
We spent a long while looking forward to this holiday as we haven't been on holiday for quite a few years.
We will remember this holiday for all the wrong reasons. And will never return to Turkey.”
“DO NOT HAVE A HAYS TRAVEL CARD.you better off taking monopoly money.Away on holiday with a card that you are unable to top up.USELESS Customer service,ruined holiday,dont trust Hays travel”
“I booked this years long haul holiday with Hays travel after always booking with Trailfinders...who have , always be fantastic, everything just went like clockwork! What a mistake letting Hays loose with my holiday, be very very wary if you are booking a long haul trip. We ended up having to pay tor an extra night....which, had Hays done the itinerary correctly, would have been included in the final cost. They are refusing to reimburse us, as 'we should have checked the itinerary ', no, I have paid you handsomely for creating an itinerary!”
“My friends and I paid nearly £8000 for a special holiday in Thailand for March 2022. Due to Thai restrictions we would not have been able to go to our first 3 night stop over in Bangkok, as had to have covid test on arrival at airport then go to a designated hotel till results come through, then no domestic flights from Bangkok to Phuket, who are doing the sandbucket scheme, so couldn't go outside Phuket. Oh and forgot to mention that at the time the Thai government had stopped issuing passes into the country.. curfew on opening times etc etc, list goes on. So we asked to transfer to 2023, this was supposed to be the dream holiday, they came back and said it would be an extra £500 each, for flights that have not even been released yet ??? Of course we refused and decided to cancel because we had the Hays Promise, which incidentally is one of the main reasons we booked with them, meaning all money would be refunded if holiday affected by covid in anyway. So imagine my shock when I've been emailed to say that I can expect the refund of £3222, in the next few days... no explanation about what's happened to the over £4000 that's missing. This is going to be an interesting next few days, trust me. National papers, Facebook, Instagram, ABTA, governing bodies, if we don't get the full refund 😡”
“Couldn't be bothered attitude from the rep in branch. It seemed to much trouble for her to help us look for another holiday after the last had been cancelled twice.( covid) no explanation why a holiday incentive taken off us. Only to be offered another insensitive off another holiday only this time a lot less. All the ignorant rep would say is . Don't know how they gave you the first insensitive in the first place!! Won't book with hays again. Especially after the custom we have given them. DISSATISFIED customers.”
“Our holiday was cancelled in May due to COVID-19 at no fault to Hays or the cruise Operator Princess. So we were told we would get a full refund. However this could not be processed until the Tour Operator supplied Hays with a Refund Invoice.
At the beginning of August Princess cruises telephoned they had refunded hays travel, hays travel say This hasn’t been refunded???
It is now October and Hays have failed to refund the money, they say they have to wait for the funds from the Tour Operator, incidentally the Tour Operator confirm that Hays have received the money.
What rubs salt in the wound is if you telephone Hays the introductory recorded message states, if you are awaiting a refund this will only be paid once they receive the ‘Refund Invoice’ and will be paid within 14 days.
Hays are failing to respond directly to this so it will be a case of seeking legal advice.””
“Booked a trip to Vegas was due to fly in June and due to COVID we didn’t get going we still haven’t as a family of 4 been refunded yet will never book again with hays travel they don’t care about their customers”
“Seriously, whilst this whole covid thing is ongoing. If you want to book a holiday with confidence of a safe return of your money, should you need to cancel etc, don't book with Hays. Cancelled in April, still not refunded. Always having to chase. Awful service.”
