“I recently ordered some gifts from an online gift shop and I'm really happy with the products I received. The website was easy to navigate and I was able to find a variety of items for different occasions. The prices were really reasonable and the items were of good quality. I also use a site name shoparcade.com https://www.shoparcade.com. The delivery was also very fast, I received the items within a few days. The customer service was also great. I had a few questions about the products I ordered and they were very helpful in answering them. I'm very satisfied with the products and the service I received and I would definitely use this online gift shop again.”
“BUYER BEWARE!! Incorrect item delivered, unacceptable customer service behavior
Horrible company to do business with. I never thought that a company like Hazelton would engage in such false advertising, scams, and unprofessional practices!
The Item I ordered was "It’s A Girl! Champagne & Diaper Gift Basket." I was charged for the item plus $50 for international shipping. The item delivered did not include Champagne OR Diapers!!! It included a plush bear, baby socks, and a baby hat. I understand that the actual item delivered may not look exactly like the picture on the website, but should be somewhat close to it. It wasn't!! In addition, none of the items described on the website as what is included was delivered!! The delivery did not include any of these:
- French Champagne
- Diapers
- Baby Boots
- Baby Blanket
- Ballon
As if that wasn't enough, the note I requested was not included. Instead, our family received a generic note with the delivery.
I contacted Hazelton's Customer Service and included screenshots of their website and pictures of what was delivered. Their Customer Service just sent back a blurb (clearly a copy/paste from when they deceive other customers) and closed the tickets. This happened multiple times. They did not even try to correct the situation. Their Customer Service practices are probably worse than the false advertising practices this company engages in.”
