“Do not trust this company.I ordered in July it’s now December and no sign of the product.They keep saying it’s due to COVID but I think I’ll never get the goods.”
“They are pure scam. I had paid month ago and they never dispatched item. More over this week they deleted order from my account so now it look like it never existed. They do not reply on emails or answer calls. STAY AWAY!”
“If I could give zero stars I would. Item ordered at the end of August, despite several emails no product has arrived. Three months to get an item, even if you blame Covid, is totally unacceptable. I have asked for a refund but company has refused.
I will never trade with this company again and I would advise anyone to steer clear.”
“I ordered some vitamins in September and I was notified that they were dispatched at the end of September. We're now about to enter December and still no delivery.
I've sent emails asking about this but get the same reply. I understand with Covid-19 that there are delay issues but this is ridiculous. Avoid this company.”
“Ordered product 2nd September and 12 weeks later still nothing despite order status as fully despatched since 25th September. I have requested information several times via emails and all I get is an automated response blaming Covid. Delivery lead times on their website are still very misleading. No facility to ask for a refund other than an email which may or may not even get acknowledged.
Very poor customer service....even a little honesty would help if indeed the delays are due to Covid. Sounds a bit scammish to me...Caveat Emptor!”
“Disappointed. Ordered some iron supplements beginning of October & still waiting.
Emailed customer service twice & received a reply from John Antigua. The 1st email mentions coming from Gibraltar or USA, the 2nd says waiting for suppliers in USA & not to worry they will arrive.! I’m just going to write it off as a bad experience & warn people to beware!!”
“Horrible experience! Healthmonthly does not even deserve one star. It’s been 3 months since I placed an order with them for health supplements and like so many other customers- I too have not received even a part of my order. Just getting automated emails and no answer on refunds! Phone line on automated so there is no way of speaking to anyone in customer service. Total scam and I have been duped of more that £100. To everyone thinking of placing orders with them- read the reviews and Save your money! Wish we could have!”
“Ordered some vitamin tablets on the 13th of September 2020 and still haven't received them. Contacted their customer care several times and spoke John Antigua, and he blames it on the Covid.
It has been 67 days since I ordered and paid for the items, and decided to contact them again and ask for a refund. But John said that he is assured that they will arrive. Funnily, he can't provide me with a tracking number though. He must have a sixth sense, for him to be so assured!
It's all a scam!”
“Ordered some vitamin tablets on the 13th of September 2020 and still haven't received them. Contacted their customer care several times and spoke John Antigua, and he blames it on the Covid.
It has been 67 days since I ordered and paid for the items, and decided to contact them again and ask for a refund. But John said that he is assured that they will arrive. Funnily, he can't provide me with a tracking number though. He must have a sixth sense, for him to be so assured!
It's all a scam!”
“BEWARE - Not all the items I ordered and paid for on 18 Sept 2020 have arrived. I have been unable to phone as there's no number. I've sent 5 e-mails and just get an automated reply. The order status is listed as 'fully dispatched' but there's no tracking number. I was charged a high postage of £20. Reading reviews this seems to be a problem. No refund offered.”
“Just read reviews unfortunately too late same problem as everyone else ordered 12th September still waiting....how do you go about obtaining a refund as they are ignoring all requests for one I would be interested”
“Do NOT use this firm. Placed an order on 20 September and still haven't received the goods. Have received three placatory emails and have requested a refund on two occasions. I would NOT give this firm any stars obviously. It is a disgusting way to treat customers.”
“Same as everyone else here - they took my order and payment in October and I’ve just received an email to say they are planning a partial dispatch of my goods 17th DECEMBER! but some stock not due until 25th. Never again. There was no indication at all that they were selling goods that they didn’t actually have.”
“DO NOT PURCHASE FROM THEIR WEBSITE. Money is taken online and orders are not fulfilled. This company is currently masquerading under the pretence that the current COVID-19 pandemic has impacted their supply chain. On enquiring, about order status they fob you off with the same email. 3 months later monies cannot be recovered even through my bank.”
“Made a purchase on 30th August 2020. The seller constantly made excuses as to why the order has not been sent. I asked for a refund and this has been ignored. TrustPilot is full of others in the same situation. Extremely bad company, avoid like the plague!”
“Awful experience! Ordered on 10 August and order still hasn’t arrived. They are spouting some excuse about goods coming from America and are trying to claim that I will still receive my package at some point? I don’t think so! Have asked for a refund countless times but they refuse. Very upset and angry.”
“Order charged for on 1st September. Still not received. No answer to telephone. I am exhausted with this and several other companies. They have worn me down. Should have learnt by now to check reviews first. Will do in future!!!!!!”
