“I placed the order and made payment for it. Waited for 10 days but nothing in post. I then emailed you to ask the status of the order and also told you that I will dispute the paypal payment if I don't hear back from you. You still didn't reply. I then created a dispute on paypal. On the dispute I clearly said that I do not require the items anymore and that I want a full refund because I had already purchased it from elsewhere. After a few days I get an email from you that the items have been dispatched. This means that the items were never dispatched in the first place. Secondly i'm not sure why you dispatched the items instead of refunding me when i had clearly asked you for a refund. I now have 8 tins of coffee instead of 4. I will never order from you again and I advice other buyers to be vary of this seller. if you are getting the same item from another seller then choose them because HealthyUK is not reliable at all and they are cheats!!!”
“The order was placed on the 19th February and payment taken the same day yet I had to call in the 13th March to chase the order. It was re-sent and arrived on the 25th March.”
“I ordered a pack of MSM. The product arrived on time but in an appalling condition. The container was completely squashed and the pills inside where half crushed.”
“I paid approx £5 for next day delivery. I ordered at 1.15 pm so was not expecting it to arrive the next day but the day after that. I did not receive it however. I then had to go away and the whole point of paying quite a lot of money for next day delivery, was to receive the product before I went. I'm unsure when it did arrive but it was on my doorstep when I returned - I was away for almost a week. I would like to be reimbursed for the excess delivery charge as you did not fulfil your contract. As I cannot rely on your delivery I will not be ordering with your company again.”
“After ordering, I received no confirmation email. After a week, I contacted Healthy UK, by phone. I was assured, I would receive a call back. I waited and waited, the call back, was non existent. I again contacted Healthy UK by phone, before my order was finally delivered. I am very disappointed with this service.
Regards
J Landell”
“Friday week I ordered 2 items and opted to pay an extra £5.99 for 'next day delivery'. The goods arrived late Tuesday ie. 4 full days later. When I requested a refund of the £5.99 delivery charge, I was refused and told that for 'next day delivery' you have to checkout before 1pm, and the goods would be dispatched (not delivered) the next working day. At no point in the 'Express Paypal checkout' was this explained. I asked to speak to a manager and this was refused. Customer service terrible, and 'next day delivery' should read 'next day dispatch if check out before 1pm'!!”
We are sorry to hear that you've had problems with our services. However as pointed out by our customer service team, prior to checking customers can clearly see a note informing them that our next day delivery services have a cut off time which is 13:00 GMT.
We were sorry to hear of the problems you have had with your order. We have a record of your parcel as being delivered from on 2016-03-16.
Should you have any questions regarding your order, please do not hesitate to email customer service for further assistance.
We apologize for any inconvenience caused and we hope this does not differ you from using Superfooduk in the future.
Kind Regards,
Superfooduk.com
“only negative i have is i ordered on Thursday paying next day delivery and it did not arrive until Monday. Ok however if it was something I needed desperately for the weekend it would have been a problem”
We were sorry to hear of the problems you have had with the delivery service. The cut off time for the Next Working Day Delivery is 1 pm and the service is not available for delivery on Saturdays, so all orders placed after 1pm on Thursday, will be sent out on Friday for delivery on Monday.
Your order has been placed at about 5pm on Thursay, therefore we have dispatched the goods on Friday.
Please refer to our website to find our more about the shipping costs and methods of delivery .
We apologize for the inconvenience cased.
Thank you for shopping with Healthyuk.
Kind Regards,
Healthyuk
“Ingredient in wheat bran cereal flakes is not accurate. It says wheat bran only in the website, but the real label has other stuff in it like glucose. The best before date (the ones I have received) was 2015”
Thank you for your feedback. It's very much appreciated.
Actual product packaging and materials may contain more and different information than what is shown on our website. Please always read labels, warnings, and directions provided with the product before using or consuming the product.
The Healthyuk.com customer service team provides assistance for specific problems. Should you have any questions regarding your order, please do not hesitate to email us for further information.
“I placed my order via the internet on 7th December, and still await for it to be delivered over 2 weeks on. I have emailed customer services and they replied that they would request the tracking but I still await.
If I have to wait any longer, I will be asking for a refund.
Very disappointing service as I would have used HealthyUK on a regular basis. Never mind.”
Hello Partick,
Our records indicate that your parcel was delivered on 17/12/2015. If this is not the case feel free to email our friendly customer support team or call us so we may resolve this with you.
Kind regards,
Healthyuk
