“I placed the order and made payment for it. Waited for 10 days but nothing in post. I then emailed you to ask the status of the order and also told you that I will dispute the paypal payment if I don't hear back from you. You still didn't reply. I then created a dispute on paypal. On the dispute I clearly said that I do not require the items anymore and that I want a full refund because I had already purchased it from elsewhere. After a few days I get an email from you that the items have been dispatched. This means that the items were never dispatched in the first place. Secondly i'm not sure why you dispatched the items instead of refunding me when i had clearly asked you for a refund. I now have 8 tins of coffee instead of 4. I will never order from you again and I advice other buyers to be vary of this seller. if you are getting the same item from another seller then choose them because HealthyUK is not reliable at all and they are cheats!!!”
“I ordered a pack of MSM. The product arrived on time but in an appalling condition. The container was completely squashed and the pills inside where half crushed.”
“After ordering, I received no confirmation email. After a week, I contacted Healthy UK, by phone. I was assured, I would receive a call back. I waited and waited, the call back, was non existent. I again contacted Healthy UK by phone, before my order was finally delivered. I am very disappointed with this service.
Regards
J Landell”
We were sorry to hear of the problems you have had with your order. We have a record of your parcel as being delivered from on 2016-03-16.
Should you have any questions regarding your order, please do not hesitate to email customer service for further assistance.
We apologize for any inconvenience caused and we hope this does not differ you from using Superfooduk in the future.
Kind Regards,
Superfooduk.com
Hello Partick,
Our records indicate that your parcel was delivered on 17/12/2015. If this is not the case feel free to email our friendly customer support team or call us so we may resolve this with you.
Kind regards,
Healthyuk
