“Terrible company no telephone support. This is verging on a scam company.
After cancelling my services, heart internet trying to collect payment, even though we have cancelled in advance
20 emails and 20 bank notifications
Harassment
Why is this company still operating
We personally advice anyone not use this company or associated companies
Needs to be struck off
Be warned”
“This company should be closed down as they do not respond, their live chat does not work and we have been crippled by they closing our account and having no access to our emails and website.”
“The Worst Company I Have Ever Dealt With.
A year has passed since my last review and still this awful company are taking money from me without consent. I can't log into my account as it was closed a year ago. They take money from my bank for a domain I have never heard of and give me no way of stopping it.”
“The most shocking customer services I have ever experienced, ever.
We have a reseller account, and despite disabling multiple hosting packages, we have been billed over £1,000 in SSLs which we did not require and cannot be used.
I requested heart internet disable our reseller account and stop all ssls.
In turn they have locked me out of the system, left me unable to login to log a support ticket, and unable to deal with a request for a refund.
Email support is non responsive to 3 emails, and telephone support say I have to login in order to log a ticket (which I phsyically cannot do).
I would not recommend to anyone.”
“Our server has been turned off for 3 days now, we can't send/recieve emails, our website is down too so we have done the biggest mistake by relying on this company and the worst thing is they said they don't know how long it will take to fix the problem.”
“Our server has been turned off for 3 days now, we can't send/recieve emails, our website is down too so we have done the biggest mistake by relying on this company and the worst thing is they said they don't know how long it will take to fix the problem.”
