“The most shocking customer services I have ever experienced, ever.
We have a reseller account, and despite disabling multiple hosting packages, we have been billed over £1,000 in SSLs which we did not require and cannot be used.
I requested heart internet disable our reseller account and stop all ssls.
In turn they have locked me out of the system, left me unable to login to log a support ticket, and unable to deal with a request for a refund.
Email support is non responsive to 3 emails, and telephone support say I have to login in order to log a ticket (which I phsyically cannot do).
I would not recommend to anyone.”
“Our server has been turned off for 3 days now, we can't send/recieve emails, our website is down too so we have done the biggest mistake by relying on this company and the worst thing is they said they don't know how long it will take to fix the problem.”
“Our server has been turned off for 3 days now, we can't send/recieve emails, our website is down too so we have done the biggest mistake by relying on this company and the worst thing is they said they don't know how long it will take to fix the problem.”
