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HeatandPlumb Reviews

2.1 Rating 129 Reviews

25 %

of reviewers recommend HeatandPlumb

Company Reviews

2.1

Based on 129 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read HeatandPlumb Reviews

About HeatandPlumb:

Buy Heating and Plumbing supplies Online who has Over 55,000 DIY Supplies, Fittings and Materials at amazing prices. HeatandPlumb.com has become a household name amongst the DIY in who is frequently processing 3000 plus orders per month the UK. Some of our best-performing product ranges include boilers, bathroom suites, shower enclosures, radiators and disabled products.

Visit Website

Phone:

0120 881 2587

Email:

sales@heatandplumb.com

Location:

72 Molesworth Street, Wadebridge
Cornwall
PL27 7DS

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HeatandPlumb 1 star review on 4th August 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 24th August 2022

11

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found Heat and Plumb most helpful when I needed a explanation on a problem I had, Mack was very helpful, and sorted things out for me, being of a certain age, his kindness and patience went a very long way , Thank You Mack,”

Posted 5 years ago

“Great products at very good price. Will definitely be recommending to friends family. Superb customer service. Thanks Heatandplumb.”

Posted 5 years ago

“Great website to use, plenty of information and found the live chat useful and guided me through choosing the correct side panel for the Merlyn shower door i had picked. Delivery was quick enough and kept informed with emails and tracking along the way - product arrived well packed and as described. Free delivery was also a great bonus.”

Posted 5 years ago

“No issues and great customer service. I needed to buy a new boiler and after speaking with their technical team to get some advice, I ordered very easily and delivery was within 3 days. Really pleased. It seems this website is only used to moan whereas reviews on Trust Pilot are good. I will return in the spring to purchase a shower enclosure.”

Posted 5 years ago

“Great customer service. Highly reccomend”

Posted 5 years ago

“They were extremely helpful and responsive when I needed a replacement part and shipped it out to me immediately. I would highly recommend them!”

Posted 5 years ago

“Excellent Site to search for the bathroom items you require. Prices quite competitive on most items (Prices quoted include delivery). Delivery for non-scheduled smaller items was fast. Arranged delivery dates for the larger items were met.”

Posted 5 years ago

“Kept up to date about delivery times. Mack in customer service was extremely helpful”

Posted 6 years ago

“Staff very helpful (Mack), had a slight problem with a delivery where a few items we’re missing from the sealed pack. Within a few days of contacting the customer services I had replacement items sent to my address. Smooth & excellent service, all items of good quality. Highly recommended. A+++ Thank you”

Posted 6 years ago

“Good product, low price, delivered exactly on time despite the atrocious weather....all good and would use again”

Posted 6 years ago

“Nice quality units and taps delivered on time ,in good order. Contact was excellent they gave good service.”

Posted 6 years ago

“Delivery was quick”

Posted 6 years ago

“Read the return policy carefully as you have to pay for the returns and as the items are not small or light weight it can cost same as the product. I wish I had read the return policy rather than assuming. I ordered the optional items that the website showed for my shower tray and the enclosure but my plumber did not use them so when trying to return it was costing me the same amount as what I had paid. I was actually really shocked that we had to pay for the returns.”

Posted 10 months ago

“Bathroom suite came in dribs and drabs over several days. Still waiting for a toilet to be delivered so the bathroom installation can’t go ahead. Two days running been promised delivery and still not had the delivery. Customer service couldn’t seem to care less and are very disinterested. I would not recommend and will not be using again”

Posted 1 year ago

“I never write rewiews but feel i need too as after sales was so poor,once you recieve items if not correct you will never get a refund PISSING IN THE WIND,DONT USE”

Posted 3 years ago

“Quick delivery, items as described, but their returns system is difficult. They demand pictures to prove the packaging is in perfect order, and then insist return is by their van, quoting a combined carriage and restocking charge. Not pleasant to speak to. Not sure that I will deal with them again.”

Posted 3 years ago

“Whilst the quality of the goods and delivery have been excellent, the returns procedure is thus far woefully lacking. So far I have waited-in not one, but two whole days for a courier to collect 3 shower valves (I ordered the wrong type) that I wish to return; I find it incredible that in this day and age they cannot track/speak to their courier. In between those 2 wasted days I have also tried to return the items to a warehouse in Halifax, the details of which were supplied by heatandplumb, but they failed to tell me that it closed at 4pm; I arrived at 4:12pm. Having just contacted them again I am now waiting to see what the next course of action is. My advise to anyone considering using this site is, make sure you know exactly what it is you need to order and get it right first time. Furthermore, cheapest isn't always best and maybe consider using a more mainstream site/company for piece of mind and better customer services.”

Posted 4 years ago

“Terrible service. Rang regarding a delivery. No tracking info on the link, apart from out for delivery. Rang them to say I had to go to work and would not be in to sign, if they came later that day. Said, no problem. I left a note to contact myself or husband when it arrived. Got home to find it hadn’t been delivered and no info on tracking sight. No sign of attempted delivery. not even a phone message or note through the door. Rang again this morning, girl on the phone said her colleague would look into it. Waiting to hear back. Wonder how long that will take. Get the feeling at am being robbed off. Wouldn’t, use them again!!”

Posted 4 years ago

“Good range of products, good prices. BUT to be told on Tuesday (4 weeks after placing the order) that a delivery would be made the next day at any time between 7am and 6 pm with not even a vague indication of whether am or pm is totally unacceptable. This has happened twice and if I wasn't retired this alone would stop me using them again. A day off work is not cheap!”

Posted 6 years ago

“I had a very expensive bathroom installed and my contractor used Heatandplumb. Within one year, the fronts started peeling off the vanity units, supplied with two bathroom sinks. The fronts of all four drawers began peeling off. I complained , and eventually received a response after chasing to be told that only the mechanism was covered and the drawer units were not under warranty. I then asked how much it would cost to replace. They advised they were out of stock and did I " want to see the catalogue?" Very poor post sales, customer service and product. Avoid!”

Posted 8 years ago

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HeatandPlumb is rated 2.1 based on 129 reviews