“I was very happy with my order. In fact Grant called with in hours to see which length bow I needed. (I should have ordered the longer size) I will be ordering more lens from them.”
“The best goggles ever …
Barracuda B-300 .. Buy only from Heavyglare - Grant Lambert , CEO , responded to every question I texted, immediately( on the weekend). I asked about an extra repair nose piece.. Grant reached out to a company, got the piece and sent it to me.. no charge… best customer service ever!!
I’m a customer for life….”
“Very helpful customer service and quick to answer the phone, or respond to my voicemail message. Easy to use website, easy to find prescription sunglasses that I needed. Rudy Project Rydon sunglasses apparently marketed to hunters, but I'm using them for mountain biking and road cycling. I also appreciated pop up website coupon for 15% off. Not "excellent" because the glasses took a bit longer than I expected to be delivered: 2 weeks instead of one week. The longer time was because the lab had to make the prescription inserts.”
Thank you for the review. We appreciate your feedback. We are glad you were able to take advantage of our sale, we don't always have promotions. I am sorry we did not make your expectations of getting the special order product in a week or less. It takes week weeks minimum to get prescription lenses made, inspected and shipped. While we are in a pandemic, most of the time this has been stretched out to three weeks because of furloughed workers in the warehouses with social distancing. Supply chains have had trouble in all industries and the postal service is overworked with all the online ordering as people are not leaving their homes. I am glad everything is expected once it finally arrived, Thank you for your order, your business is highly appreciated.
Sincerely, Grant Lambert Founder/CEO
“Great pair of glasses. Fast check out and easy site to browse. Had a question about the glasses I bought. They got back to me really fast with the answer.”
“Unfortunately, we got the prescription for my sunglasses wrong. Fortunately, HeavyGlare went out of their way, to make it right. Patiently waiting for replacement pair. Thanks David H”
“Thank you for being a provider of Barracuda swim goggles. I owned a pair prior to this purchase that I used for 15 years. These are high quality goggles. Every swimmer should own a pair!”
“Already love Kaenon sunglasses (We're sailors) and I bought these as a replacement for my husband's last pair- 10 years wear, at least. Your site was a breeze to use, included a discount and arrived in a timely fashion in perfect condition. Thanks and here's to another Ten Years!
Plus, I have my eye on a ladies' pair....”
“Excellent customer service on my order for a pair of Randolph Engineering Aviator sunglasses! I would highly recommend Heavyglare to anyone needing quality optical products.
Best regards,
C. Vo (Atlanta, GA)”
Hi Bret, thank for the review. All the options with prescription can be complex. I am glad we got it all worked through for you. Sincerely, Grant Lambert - Founder/CEO
