“Very helpful customer service and quick to answer the phone, or respond to my voicemail message. Easy to use website, easy to find prescription sunglasses that I needed. Rudy Project Rydon sunglasses apparently marketed to hunters, but I'm using them for mountain biking and road cycling. I also appreciated pop up website coupon for 15% off. Not "excellent" because the glasses took a bit longer than I expected to be delivered: 2 weeks instead of one week. The longer time was because the lab had to make the prescription inserts.”
Posted 3 months ago
Thank you for the review. We appreciate your feedback. We are glad you were able to take advantage of our sale, we don't always have promotions. I am sorry we did not make your expectations of getting the special order product in a week or less. It takes week weeks minimum to get prescription lenses made, inspected and shipped. While we are in a pandemic, most of the time this has been stretched out to three weeks because of furloughed workers in the warehouses with social distancing. Supply chains have had trouble in all industries and the postal service is overworked with all the online ordering as people are not leaving their homes. I am glad everything is expected once it finally arrived, Thank you for your order, your business is highly appreciated.
Sincerely, Grant Lambert Founder/CEO
“Already love Kaenon sunglasses (We're sailors) and I bought these as a replacement for my husband's last pair- 10 years wear, at least. Your site was a breeze to use, included a discount and arrived in a timely fashion in perfect condition. Thanks and here's to another Ten Years!
Plus, I have my eye on a ladies' pair....”
Posted 4 months ago
Thank you for the review and the continued support of the Kaenon products! Le me know when you are going to get the ladies pair. ;)