“Smooth process until I received glasses that are bifocals. I didn't order bifocals, the product didn't list it as a bifocal, and the photo didn't display bifocal. Grant the owner, decided I didn't deserve my shipping fee back since "that's how they're made", his words. Never mind an apology for the poor advertisement or waste of my time ordering and returning. Why should he eat the shipping expense? Good at automated drop shipping, zero customer support or ownership of errors.”
“Heavyglare Eyewear misrepresented their shipping. Paid for expedited and it was sent ground. Told to take it up with UPS. UPS ships using whatever service level the sender purchases. We paid for expedited, they sent ground therefore failed to deliver a paid service,”
We shipped you package the same day. I am sorry you have not received it yet. Please do not be angry with our store. We did exactly what we were supposed to do. The post office is having difficulty delivering packages in a timely manner right now as stores are closed and everyone is shipping everything.
