“The website leaves much to be desired in terms of product details but Grant was quick to respond to my inquiry and immediately responded to my order. I quickly received the item (it was a discontinued frame so I was happy to get it!) and it was brand new and exactly as anticipated. I would order from Heavyglare again.”
Thanks for the review! Yes, some of the older items had less information. We are adding as much as we can. I am glad we could get you what you wanted. Sincerely, Grant Lambert - Founder/CEO
“They are light weight very nice quality the quality of the product I can read even alot better through this glass. I will buy again . 2 more later on . Thank you Modesta”
“I was very happy with my order. In fact Grant called with in hours to see which length bow I needed. (I should have ordered the longer size) I will be ordering more lens from them.”
Thank you for your large order and your comments! I think you will enjoy the paste style as well. I will send you a sample to try out. Good luck on your tennis game.
Grant Lambert - Founder/CEO
“Excellent customer service and the product is just as advertised. They fit well and the prescription is perfect. I ordered a tint recommended for golfers and it really does help in following the ball. I couldn't be happier.”
“I was able to purchase very high quality goggles for swimming that fit my very small adult face perfectly. I actually received a real person phone call from them to double check my order.”
“I love my new sun glasses. Grant was fabulous to work with, very patient with all my questions. I converted my motorcycle sun glasses to have my prescription. They did a fabulous job, no glare and my vision is crystal clear. Extremely happy with their work.”
Thanks Cheryl! I had not seen that frame before you had sent it to us. It is a fun frame, and I am glad we could get you the prescription lenses you needed. Stop by if you need daily wear eyeglasses too.
“Very helpful customer service and quick to answer the phone, or respond to my voicemail message. Easy to use website, easy to find prescription sunglasses that I needed. Rudy Project Rydon sunglasses apparently marketed to hunters, but I'm using them for mountain biking and road cycling. I also appreciated pop up website coupon for 15% off. Not "excellent" because the glasses took a bit longer than I expected to be delivered: 2 weeks instead of one week. The longer time was because the lab had to make the prescription inserts.”
Thank you for the review. We appreciate your feedback. We are glad you were able to take advantage of our sale, we don't always have promotions. I am sorry we did not make your expectations of getting the special order product in a week or less. It takes week weeks minimum to get prescription lenses made, inspected and shipped. While we are in a pandemic, most of the time this has been stretched out to three weeks because of furloughed workers in the warehouses with social distancing. Supply chains have had trouble in all industries and the postal service is overworked with all the online ordering as people are not leaving their homes. I am glad everything is expected once it finally arrived, Thank you for your order, your business is highly appreciated.
Sincerely, Grant Lambert Founder/CEO
“The prices are great and the glasses are of great quality. I can only complain about not getting a tracking# but they arrived fast and intact. No real complaint. I would refer anyone who needs moisture retention glasses especially.”
“Glasses are great. Took a while to get my sunglasses. I would prefer a more communication about the status of my order letting me know what is going on. Website is not helpful in explaining this.”
We shipped you package the same day. I am sorry you have not received it yet. Please do not be angry with our store. We did exactly what we were supposed to do. The post office is having difficulty delivering packages in a timely manner right now as stores are closed and everyone is shipping everything.