“I moved away from Leeds and wished to gain AirBnB income from the property in my absence. I've not hosted AirBnB before and wanted a management company to manage all aspects of making this work. The property is available all year round and need the flexibility for when I and/or family will use it. Helloguest were the most responsive and suitable from those I contacted. I supplied them the property details and they created the listing on the booking channels and the pricing. I have access to a dashboard to see the bookings and its been very easy to block any dates for my use. I have only had a positive experience and would definitely recommend Helloguest services to others as I have found them very helpful.”
“Helloguest manages my flats in a building block in London for airbnb lets. They are providing a full management service as I don't live nearby or have the time to manage it. I used to rent some of the flats for long term tenants but have found short lets gives better returns and fewer problems, I had a particularly bad long term tenant who stopped paying the rent and had to get them out which proved to be very costly and stressful. Overall would recommend Helloguest, they have been very professional, responsive and available to arrange appointments for the building maintenance when its been needed.”
“Great service from the start - I was looking to invest in a property in Manchester and needed some advice where best to buy. They gave me some good tips while I didn't get much response from the other companies I contacted. They also provided an official earnings estimate which I needed for the mortgage company. Once I got the property I used them to manage it and rent it out for Airbnb, business guests and holiday lets. I wasn't sure how things would work out but its been very positive with a full calendar of bookings. The first bookings came within a week of the listing being advertised on Airbnb. They also set up the listing on other channels which I am also getting a good number of bookings from them like Booking.com. I don't live in the area so need a hands off service. I have had a few maintenance issues which were resolved quickly and they manage all the rest for cleaning, checkin and communicating with the guests. Very happy with the service and the support I have received.”
“Thank you to everyone at Helloguest, appreciate all the help getting my property listed and booked out for the periods when I'm away. Veronica and Emily helped me get things set up and gave good advice on how to best furnish the flat including getting a sofa bed for extra guests. Customer service have always responded quickly and blocked dates for my stays. Would recommend to anyone looking for an Airbnb or short term rental management service.”
“I switched to HelloGuest a few months ago now. They take care of my flat in London and could not be happier to see almost full bookings for the next year ahead. I'm not about some of the other reviews, but all I can say is that my time with HelloGuest so far has been very positive.”
“I have had a great experience with Hello Guest. The company helped me to let my usually empty property by organising the listing, cleaning, expenses, maintenance, and communication with the guests. In addition, I can contact them at any time and they helped me to solve some specific requests immediately. I strongly recommend them for Bristol as an Airbnb management service!”
“I have a flat in London and I needed someone to manage as I cant do it myself. A friend recommend HelloGuest and have been using their services ever since. They got the property advertised quickly and have helped with some maintenance issues. Customer service has always been helpful and respond quickly to my questions. I would recommend using them if you need a good management service and you cant do it yourself.”
“I have been using Hello Guest for several years on and off. I had to stop renting during the pandemic and came back to live in the UK for a period of time, Have moved back abroad and got Hello Guest to rent and manage my property again for short lets. Its easy service to use, I just get in touch with them for when to rent the property. They advertise it on different booking sites and I get monthly statements with earnings. Never had any major problems with guests or parties which I have read about in some Airbnbs, I know they screen guests and have a few days minimum stay. Recommend them to others.”
“I have used Helloguest initially for short lets and then long term rental. I prefer renting the property for short lets as I can stay occasionally when I'm visiting. Short letting was going very well until COVID when bookings were really affected. As I depend on the income from the flat I was pretty desperate what to do. Discussed with Helloguest who offered the option to rent on a longer term basis. The advice was sound as they did manage find someone to rent over the last period which has been difficult and provided me a lifeline financially.
The tenancy is due to end soon so I am considering going back to short letting as it seems bookings are picking up. Im happy with Helloguest and appreciate that I have the option to use them for short or long term letting. They have helped me out in a difficult period, always acted professionally and provided helpful advice. I would recommend using them for rentals.”
“I’ve recently started working with Helloguest and so far everything has been very good. They quickly got back to me, Veronica the owner called me directly with an assessment of my property and she immediately took over. Since then, I’ve basically not had to do much after the listing was set up, they manage the guests, bookings, cleaning, checkin. I would definitely recommend them for anyone who is looking to do the same.”
“Helloguest took over management of my property which I had listed on several booking channels like Airbnb, Booking.com and Plumguide. I did get into a bit of a mess as my calendars were not being blocked properly on the other channels when I got a booking, I had to manually check everything and had a couple of double bookings. Helloguest managed to get that sorted out taking over my existing profiles and getting things correctly set up. They added more booking channels and its get automatically blocked on the other channels when bookings come. They also helped optimise a few other settings that I wasn't aware of to get more and better quality bookings. Overall very happy with the service, good level of technical knowledge and has taken it off my hands so I don't have to be as involved, thank you Helloguest team!”
“We were not sure about renting out our place for short lets, we had rented it previously as an AST but the last tenant treated the place very badly so we were considering other options. We contacted a few short let management companies, most didn't respond. HelloGuest were quick getting back to us and the seemed most knowledgeable. They gave us some good advice and recommended that we could try short lets for a trial period to see if it could work for us and what sort of bookings and income we could get. We were quite surprised as we got a few bookings within the first week it was advertised and we have got a good number of bookings for the next few months. We have not had any major problems, just a couple of small things at the start that were sorted out quickly.”
“I bought a property in Manchester which I wanted to rent for long term letting as I got offered a job somewhere else but a friend recommended to try letting my property on Airbnb instead. They recommended Hello Guest which they had used previously for their property. The main benefit for me is that I can stay in the property whenever I want, im not based in Manchester but do come back often to visit friends and family. I just ask the team at Hello Guest to block out any dates im coming and they get rentals for the days its available. The service has been very good so far and works for my needs. As im not around I cant manage the property and the rentals so its better that someone else can take care of it. Would recommend this company if you want someone to manage things for you.”
“Initially I was using another agent in Edinburgh but they have gone out of business. I needed to find another agency at short notice who could manage my flat and provide a full service to manage it as I don't live in the area. I had some existing bookings which I needed them to be able to manage the guests and the cleaning. They took over my profile, communicating with the guests and had cleaners available to get the property ready. So far the service has been great, everything was set up quickly and I haven't had any issues. They asked if I could post a review which I am happy to do so and recommend.”
“We decided to try short letting our holiday home in Newquay. Previously we had it rented for long term tenants. We heard about the demand for staycations and our property is ideally located near the beach. Hello Guest helped us create the listing and advertise it on the short let booking sites. They also advised us on pricing and deposit levels. Honestly we didn't know what to expect and we only started advertising it just before the summer holidays. It got bookings straightaway and was booked out almost the whole summer which is fabulous! We never expected it to be this popular and the rent we got was a lot more than if we rented out for the long term again. We still don't know how many rentals we will get in the next few months with COVID but so far it has exceeded our expectations. We would definitely recommend using Hello Guest to manage things.”
“Would recommend helloguest, its a great little service, Veronica and Emily were so helpful and fast getting my property advertised on all the booking sites. They have a customer service team always online which was perfect as I didn't want the hassle of dealing with guest enquiries. I did try managing my listing at first for a while but realised it takes a lot of time which I no longer had as work was getting busier. Also a lot of guests were contacting me at different times which wasn't always convenient. I have pay them a fee for managing the property but well worth it for me. Use these guys if you want someone to do it for you.”
“After having several negative experiences I was extremely happy to meet Veronica, owner of Helloguest. Professional, detailed oriented, communicative, and flexible with the needs of each guest. So far we always got 5 star reviews overall and for cleanliness which was one of the main issues I had with the other companies I used. Also responding to guests very quickly was important and I can see that's being done. Would certainly recommend to anyone.”
“UK Block Management:
We used Hello Guest to manage a few of our blocks across the UK with 10+ units in each pre-covid. They ran a great operational setup that really helped us utilize the frequent slack period between tenancies, would recommend”
“I have used HelloGuest initially for short lets and then to let my property on the long term, they have given me sound advice and are always very professional in communication. They were able to get my property rented to some very nice tenants. I might go back to short letting if things pick up again and like that I can use HelloGuest to do both. I am happy with the service and keeping using them for rentals”
