HelloGuest Reviews

4.0 Rating 61 Reviews
75 %
of reviewers recommend HelloGuest
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HelloGuest 5 star review on 14th December 2022
Ben
HelloGuest 1 star review on 28th November 2021
Anonymous
HelloGuest 1 star review on 28th November 2021
Anonymous
HelloGuest 1 star review on 28th November 2021
Anonymous
HelloGuest 1 star review on 28th November 2021
Anonymous
HelloGuest 1 star review on 28th November 2021
Anonymous
HelloGuest 1 star review on 28th November 2021
Anonymous
4
Anonymous
Anonymous  // 01/01/2019
I used this service as a host. Good, reliable service with reasonable commission.
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Posted 4 months ago
Totally Fantastic company and a pleasure to deal with, had a brilliant time, woould definetly recommend 100%
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Posted 5 months ago
My property is located in a small village so wasnt sure how well it would work on Airbnb and as a holiday let. I thought I would give it a try as it empty a lot of the year when im not staying there. Ive been surprised as its been getting some good bookings. Helloguest have been really helpful to explain how the rentals work and advising me to get it well set up. One thing they really helped with was finding a local cleaning company as there not many in the area and I didnt know anyone. I also installed a key lockbox so guests cant get access whenever they want. Its a perfect arrangement as im now getting some income and works well whenever I want to come and stay.
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Posted 5 months ago
Great service, responsive and helpful. Would recommend!
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Posted 6 months ago
Im very happy with Helloguest. I need to stay in my property sometimes and wanted the flexibility to rent it out when I'm away. I contacted a few agencies but not all of them were willing to manage it as they wanted it to be always available for rental. I decided on Helloguest as they were quick to respond and explain how they would manage it when I'm away and come to visit. Whenever I need to stay they just block the calendar and clean to get the flat ready for guests after my visits. I have some personal items which I keep locked away. This has worked well and had no major issues with guests staying. There was an issue with the boiler on one occasion when I was away but they arranged someone to get that fixed quickly. The flat is always very clean and well cared for. I would not hesitate to recommend them to others who want to use their property from time to time.
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Posted 6 months ago
I’ve been using Helloguest services for over 2 years. Previously my wife and me took care of everything but it got a little bit too much to manage. They offer a good service which I am happy with so far and feel that my guests are getting taken care of. Onboarding was easy and Emily was a big help for us. Customer service is always answering our questions and they have always been very transparent with the booking side of things. I would highly recommend this company.
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Posted 6 months ago
I have been renting out my property for long tenants and decided to try short lets as its in a central location in London. I was receommened to contact Hello Guest to help manage it. They got it set up quite quickly and put on the main booking channels. They have managed cleaning and guests so I havent had to do anything which suits me as I dont have time to manage it. Was very surprised by the number of bookings received and has worked out very well compared to the income I was getting from long term letting. Hello Guest have always fast to respond to any questions and would not hesitate to recommend them.
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Posted 7 months ago
I moved away from Leeds and wished to gain AirBnB income from the property in my absence. I've not hosted AirBnB before and wanted a management company to manage all aspects of making this work. The property is available all year round and need the flexibility for when I and/or family will use it. Helloguest were the most responsive and suitable from those I contacted. I supplied them the property details and they created the listing on the booking channels and the pricing. I have access to a dashboard to see the bookings and its been very easy to block any dates for my use. I have only had a positive experience and would definitely recommend Helloguest services to others as I have found them very helpful.
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Posted 7 months ago
Helloguest manages my flats in a building block in London for airbnb lets. They are providing a full management service as I don't live nearby or have the time to manage it. I used to rent some of the flats for long term tenants but have found short lets gives better returns and fewer problems, I had a particularly bad long term tenant who stopped paying the rent and had to get them out which proved to be very costly and stressful. Overall would recommend Helloguest, they have been very professional, responsive and available to arrange appointments for the building maintenance when its been needed.
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Posted 8 months ago
Great service from the start - I was looking to invest in a property in Manchester and needed some advice where best to buy. They gave me some good tips while I didn't get much response from the other companies I contacted. They also provided an official earnings estimate which I needed for the mortgage company. Once I got the property I used them to manage it and rent it out for Airbnb, business guests and holiday lets. I wasn't sure how things would work out but its been very positive with a full calendar of bookings. The first bookings came within a week of the listing being advertised on Airbnb. They also set up the listing on other channels which I am also getting a good number of bookings from them like Booking.com. I don't live in the area so need a hands off service. I have had a few maintenance issues which were resolved quickly and they manage all the rest for cleaning, checkin and communicating with the guests. Very happy with the service and the support I have received.
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Posted 1 year ago
Thank you to everyone at Helloguest, appreciate all the help getting my property listed and booked out for the periods when I'm away. Veronica and Emily helped me get things set up and gave good advice on how to best furnish the flat including getting a sofa bed for extra guests. Customer service have always responded quickly and blocked dates for my stays. Would recommend to anyone looking for an Airbnb or short term rental management service.
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Posted 1 year ago
I switched to HelloGuest a few months ago now. They take care of my flat in London and could not be happier to see almost full bookings for the next year ahead. I'm not about some of the other reviews, but all I can say is that my time with HelloGuest so far has been very positive.
HelloGuest 5 star review on 14th December 2022
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Posted 1 year ago
I have had a great experience with Hello Guest. The company helped me to let my usually empty property by organising the listing, cleaning, expenses, maintenance, and communication with the guests. In addition, I can contact them at any time and they helped me to solve some specific requests immediately. I strongly recommend them for Bristol as an Airbnb management service!
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Posted 1 year ago
I have a flat in London and I needed someone to manage as I cant do it myself. A friend recommend HelloGuest and have been using their services ever since. They got the property advertised quickly and have helped with some maintenance issues. Customer service has always been helpful and respond quickly to my questions. I would recommend using them if you need a good management service and you cant do it yourself.
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Posted 1 year ago
I have been using Hello Guest for several years on and off. I had to stop renting during the pandemic and came back to live in the UK for a period of time, Have moved back abroad and got Hello Guest to rent and manage my property again for short lets. Its easy service to use, I just get in touch with them for when to rent the property. They advertise it on different booking sites and I get monthly statements with earnings. Never had any major problems with guests or parties which I have read about in some Airbnbs, I know they screen guests and have a few days minimum stay. Recommend them to others.
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Posted 1 year ago
I have used Helloguest initially for short lets and then long term rental. I prefer renting the property for short lets as I can stay occasionally when I'm visiting. Short letting was going very well until COVID when bookings were really affected. As I depend on the income from the flat I was pretty desperate what to do. Discussed with Helloguest who offered the option to rent on a longer term basis. The advice was sound as they did manage find someone to rent over the last period which has been difficult and provided me a lifeline financially. The tenancy is due to end soon so I am considering going back to short letting as it seems bookings are picking up. Im happy with Helloguest and appreciate that I have the option to use them for short or long term letting. They have helped me out in a difficult period, always acted professionally and provided helpful advice. I would recommend using them for rentals.
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Posted 2 years ago
I’ve recently started working with Helloguest and so far everything has been very good. They quickly got back to me, Veronica the owner called me directly with an assessment of my property and she immediately took over. Since then, I’ve basically not had to do much after the listing was set up, they manage the guests, bookings, cleaning, checkin. I would definitely recommend them for anyone who is looking to do the same.
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Posted 2 years ago
Helloguest took over management of my property which I had listed on several booking channels like Airbnb, Booking.com and Plumguide. I did get into a bit of a mess as my calendars were not being blocked properly on the other channels when I got a booking, I had to manually check everything and had a couple of double bookings. Helloguest managed to get that sorted out taking over my existing profiles and getting things correctly set up. They added more booking channels and its get automatically blocked on the other channels when bookings come. They also helped optimise a few other settings that I wasn't aware of to get more and better quality bookings. Overall very happy with the service, good level of technical knowledge and has taken it off my hands so I don't have to be as involved, thank you Helloguest team!
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Posted 2 years ago
We were not sure about renting out our place for short lets, we had rented it previously as an AST but the last tenant treated the place very badly so we were considering other options. We contacted a few short let management companies, most didn't respond. HelloGuest were quick getting back to us and the seemed most knowledgeable. They gave us some good advice and recommended that we could try short lets for a trial period to see if it could work for us and what sort of bookings and income we could get. We were quite surprised as we got a few bookings within the first week it was advertised and we have got a good number of bookings for the next few months. We have not had any major problems, just a couple of small things at the start that were sorted out quickly.
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Posted 2 years ago
I bought a property in Manchester which I wanted to rent for long term letting as I got offered a job somewhere else but a friend recommended to try letting my property on Airbnb instead. They recommended Hello Guest which they had used previously for their property. The main benefit for me is that I can stay in the property whenever I want, im not based in Manchester but do come back often to visit friends and family. I just ask the team at Hello Guest to block out any dates im coming and they get rentals for the days its available. The service has been very good so far and works for my needs. As im not around I cant manage the property and the rentals so its better that someone else can take care of it. Would recommend this company if you want someone to manage things for you.
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Posted 2 years ago
HelloGuest is rated 4.0 based on 61 reviews