Hello Klarity Reviews

Name: Hello Klarity
Address: 200 Spectrum Center Dr Suite 300, 200 Spectrum Center Dr Suite 300, Irvine
Rating: 4.95

5.0 Rating 995 Reviews

100 %

of reviewers recommend Hello Klarity

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About Hello Klarity:

Klarity is here to revolutionize the way you access healthcare. As a healthcare marketplace, our goal is to make it easier for you to connect with licensed medical professionals and receive personalized healthcare online. With a trusted track record, Klarity is at the forefront of telehealth technology. Our advanced techniques ensure a safe, secure, and private environment for both patients and providers. We believe that everyone deserves affordable and accessible healthcare, which is why we are breaking down barriers and making it possible for anyone to receive the care they need.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I switched to Klarity from a competitor in hopes of better customer service. While I will say the customer service is very responsive, they are very limited in what they can do or help in case of a problem. For over a year I have not experienced any issues, I like the provider I am paired with; however, in the case when where the provider has an emergency and is unable to fulfill prescriptions or even respond to messages, Klarity has no answers. Even if you are out of medication, there is nothing Klarity customer service can or will do. You either have to wait for your doctor to respond (which has been over two weeks) or they tell you to switch to another provider in which you would need to pay another $150 fee and schedule another appointment depending on availability typically another 1-2 weeks of waiting. So, unfortunately, you are just out of luck with no medication and no answers and when you rely on medication, having no answer in an emergency is unacceptable. In summary for rating purposes: Customer Service Response time - 5 Star Customer Service Effectiveness - 1 Star Overall Rating if there are Issues - 5 Star Overall Rating if there is any issue - 1 Star Website says 24/7 Access to Provider - 1 Star. This is a false statement. You message the provider through a portal and cross your fingers hoping for a timely response. Website says Free Transfers between Providers - 1 Star. This is also a false statement.”

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“Beware! This company is totally fraudulent. All over their website it says that you pay $149 for the first visit and the first month of treatment. In the FAQ (in answer to the question"Do I need to pay extra money for treatment after the initial visit?") it also says - " Your first 30 days of medication, if prescribed will be issued during your initial appointment. Issuance of the medication is covered by the $149 initial visit cost. 30 days after your initial visit, you will be scheduled a follow up appointment." But what happened to me is I had the initial visit and got a prescription. I did not notice that it was only for 15 days until the pills almost ran out. Then I checked and saw that he only prescribed for 15 days. When I inquired about the other 15 days, they told me I would have to pay another $59 for that. When I said that the promise was for 30 days, they immediately cut off access to my account, charged my card $59 and just said "sincere apologies about the "confusion"!!!!! So basically, they get you on a medication you are not supposed to go off of cold turkey and then try extort more money from you to get what they already agreed to give you. If you don't pay them, you're stuck going to the emergency room for withdrawal symptoms (according to my regular doctor) They probably take the money every 2 weeks! I tried to take my credit card off the account but it won't let me. I had to cancel my card, and report them to my bank, BBB, etc. FRAUD, THEFT & MEDICAL MALPRACTICE ALL IN ONE”

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“After Klarity took my 150$ to start getting care, my provider messaged me and proceeded to tell me I would have to come into their office for care, use my health insurance and also would have to pay ANOTHER fee to start all over (after ONE appointment) with their specific practice. The provider cited that a state measure recently posted, somehow just days right after my first appointment. The service was costly for just the intro appointment. The cost to maintain the prescription is not the verbiage they push on their website. It is not the 20-30$ it says, instead I was told it was almost 80$ a month plus the cost of the prescription. Furthermore, I reached out to primary care doctor to ask about recent changes at the state level for any treatment I got and was told that they were totally unaware of anything changing except for if you're using a controlled substance or stimulant (which was NOT the medication class I was prescribed). Klarity is not the trusted resource for needed care you think it is. They have the same model as Done. First, which is now in hot water for overprescribing stimulants and controlled substrances. Will never recommend this company for care for any reason. And so far I am still out for the 150$ we pulled from our HSA for care that we likely won't get back even though their own provider changed the terms of my care immediately following starting with them.”

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“It was extremely difficult to contact customer support. Both support and my provider were had trouble responding in a timely manner. I highly suggest not using this service.”

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Hello Klarity is rated 5.0 based on 995 reviews