“One star — inadequate deep clean and a disappointing attempt to resolve it
I booked a one-off deep clean for my small two-bedroom, one-bathroom flat. Before booking, I confirmed in writing that a team of two to four people would attend. Instead, one cleaner arrived approximately an hour late.
The gentleman worked for eight hours and did the best he could, but he was working alone rather than as part of the promised team. My complaint is with the company’s arrangements and the service delivered.
Several booked services were not completed. Appliances were not cleaned, skirting boards were not wiped down, and visible surfaces remained dusty. The windows were left smudged and looked worse than before the clean. The sofa vacuuming, for which I paid an additional fee, was also not carried out.
I complained and supplied photographs. Hello Services agreed to arrange a re-clean, with an appointment confirmed for 9 a.m. However, the cleaner did not arrive until 10:30 a.m. Once again, only one person was sent, using the same subcontractor responsible for the original clean.
In my experience, Hello Services failed to provide the staffing confirmed before booking, deliver the agreed cleaning services or organise a satisfactory response to my complaint. The use of subcontractors does not remove the company’s responsibility for the service it sells.
One star. Based on this experience, I would not recommend Hello Services.”
“The worst company ever, just mess you around. They cancelled on me the week before, due to staffing issues last minute and re arranged it for the afternoon. Then cancelled the afternoon appointment and re arranged it for the day after. I had taken the day off work for that appt and could not make the new appt. They then got back in touch with me on the original day to say they were coming in the afternoon (which i had then made other plan). I re arranged it for the following week. Had messages to confirm. Following week arrived and no show. Phoned the office and they were very rude. Said they couldn't get in touch the the clean team (after an hour) and then blocked my number. Phoned off a different number and answered the phone! They said they were a local company (North West) but were based in London.
Absolutely awful service, awful customer service and not reliable at all. AVOID AT ALL COSTS.
Only good news is I didn't pay them beforehand.”
“Extremely disappointing experience from start to finish.
I chose Hello Services for an end-of-tenancy clean expecting a professional and reliable service, but unfortunately that wasn't my experience. They were late getting started, did not pass on relevant information to the cleaners, the clean was not completed to the standard I expected ... but the most frustrating part was what happened afterwards. When I raised my concerns, I repeatedly had to chase just to receive a response. It was only after submitting a second complaint that I finally received a reply.
I was left feeling that customer satisfaction was not a priority and that resolving my complaint fairly was less important than simply closing it. The tone and manner of the emails received was poor, and falls far below what I would expect of a professional company.
It's particularly disappointing because I have used Hello Services previously and had always been impressed. Unfortunately, this experience has very much changed my opinion.”
“If i could give a 0 i would.
- left shelves and surfaces untouched "we dont do them"
- un-mopped floors
- didnt touch banister area, skirting boards, windows at all
- left bins bags full of their cleaning rubbish in front of my neighbours car on his driveway
- complained and offered a re-clean with deep shower clean for £30 extra as it was missed off the first invoice
- cleaners call me morning of to tell me im to pay ANOTHER £70 for the shower, i explain ive already paid they just didnt do the shower
- turned up to the re-clean at 0900, spent 40 minutes in their car, were gone again by 1000 leaving inner door open and lights on.
- complain again to be offered 15% and shower £30. They then offer 20% and shower 30 bringing it to a grand total of £80 refund on a £280 clean that was basically never done.
I paid for an end of tenancy thinking it was the best but ive undoubtedly lost some of my deposit and im out £280. Never ever use this company.”
“BIG RED FLAG!!!
I had to pay for the cleaning service before it commenced, I should have known it was bad news.
I booked a deep clean for the kitchen, including the oven with this cleaning company for the 11/05/26 and I was left extremely disappointed. Not only did team Yousef arrive over an hour late, they did not provide the services I paid for.
At first glance all seemed fine, team Yousef wanted me to leave a 5 star review, I wrote something but I didn’t post it until I did further inspections. Some of the cupboards weren’t clean inside and surrounding surrounding weren’t clean either. The hinges and oven doors were grimy and dirty. The dining table, floor and skirting boards and many other parts of the kitchen were unclean.
I didn’t receive what was advertised on the website. I contacted customer service and was offered 25% refund or complimentary re-clean.
I paid for a deep clean, not a superficial one.
The “cleaning” was done on Monday and I had to wait until Wednesday for the cleaners to return. Only the oven was done.
I WILL NEVER USE THIS COMPANY and I dont recommend anyone to use it either.
Absolutely appalling company!”
“Very impressed with end-of-tenancy clean. The cleaners were thorough and worked quickly, leaving the property spotless. Great Service and efficiency!”
“Very efficient back office which led to an easy booking.
3 days later the team were at my property at the requested time.
The service quality it self was more-than satisfying. They left the property in mint condition, leading to me getting my deposit back in full! Thank you.”
“Great service, easy to book and their prices are cheap, the team that attended to my property were really nice couple and i have passed my tenancy check due to thier work, i highly recommend this company”
