“I placed an order at hellyhansen.com/en_de . I decided to return the order, but the store has not processed the refund for over a month. I returned the order through the Hermes parcel delivery company qr code that Helly Hansen provided me for the refund. I returned the order and the store received my refund. However, for some reason Helly Hansen only processed the refund for 1 item. They say they only received 1 jacket from my order. The store says that the package was 100 grams. But the jacket with tags and packaging weighs clearly more than 100 grams. At the moment I still have not received a refund for my return. Be careful when you decide to place an order here. MY ORDER NUMBER 31000055739
Shop does not say anything. I don't understand what I need to do now to get a refund for my return”
“Bought a snowboard jacket 5 years ago that was $499 CAD + tax. Thankfully got it for half that price because after one normal winter season the zipper broke. To top it off the jacket isn't warm at all.
Bought a thicker winter jacket that seemed to keep the cold out last year ('23). Only a few washes later the insulation has moved so now the arms have patches where it's just the shell with no insulation. Helly Hansen does NOT make a quality jacket. Maybe they did at one point in time but they surely aren't anymore.”
“My husband had a ski jacket for a number of years and having used it so much the main zip failed. They have a lifetime guarantee so the jacket was sent back for repair and returned within 3 weeks during the ski season! Great service and great products.”
