Uber Support Reviews

“ Despite this, I was refused a refund and had to escalate the issue through my bank. ”

“ They did not refund me for the $100 groceries I never received. ”

“ I ordered food and it arrived completely cold, one hour late. I called the restaurant and he said the delivery guy was one hour late and it was Uber problem. I asked Uber a refund and they refused. Last time I order with them ”

“ Original ride was 90$ driver picked me up and once in the vehicle driver cancelled the ride because he said it was too far forcing me to request another Uber that was then priced at 152$. Asked customer service to refund the difference since the price surge made no sense and the original cancelled ride was their drivers fault but they ignored my request.I will be using other ride sharing apps in the future. ”

“ Poor standards have taken over England. We ordered a dominoes pizza ... it was "delivered" down the road, its a week later & even though we have proof that the pizza was not delivered to us, no one has given us a refund. £30 you owe me still. I am beyond annoyed. This is the second mistake within a month. Worst customer service. Poor systems & non English speaking. ”

“ They hire incompetent people that pick up multiple orders and deliver them to the wrong address. The Custmer ends up suffering for it with little to no refund and poor customer service. They need better screening of their drivers ”

“ I ordered food and specified no sauce as a special request. The request was followed except for the chips, which, in any case, didn't specify and kind of sauce on the menu. I've been told repeatedly by the AI that they can't guarantee special requests, despite stating clearly that the special request didn't apply to the chips as no sauce was specified on the menu. No refund, no help, therefore no longer a customer of this app. ”

“ I was also not properly assisted with my refund. ”

“ ya, i had a security issue with a driver and it took uber over 4 days to respond to it. Not a person either, an automated reply saying they are unable to refund or make alterations. All i asked was to speak to someone. They give the absolute worst service to riders. ”

“ Shocking service didnt refund there own mess up received half my food from a 34 pound order and got 2 pound back ..... dont use agen ”