Uber Support Reviews

“ Higher prices and customer service no longer refund when they know that an order is wrong. They are no longer putting customers first… if they ever did. It’s all for profit. ”

“ During the ride, the amount was refunded back to my card, and once the trip ended, I was suddenly charged £37 – more than double the original fare. ”

“ According to Uber Support the driver followed the correct protocol and therefore I'm not eligible for a refund , even though no one showed up to deliver . ”

“ Zero stars if available. Charged 2x for a single trip. It has happened before. When asked for a refund, they chatted with me that I was CONFUSED. I cannot be confused about being charged twice. I have proof through my bank. Uber will not refund this issue. If lyft was widely available in wichita falls texas, I would never uber again. ”

“ I was charged cancelation fees for 3 rides due to an operational issue on Ubers end. The drivers went to a different stop, and the pickup notes state that the pickup would be in front of the hotel. Uber claims they approved a refund, but I have not received anything. Over 2 weeks later. I unfortunately will have to take further action to recoup the funds. Very unethical and poor business practices. ”

“ Our order was over an hour late. It was just sitting in a car for for over an hour and would not give me a refund. Worst customer non service ever ”

“ I immediately contacted Uber for a refund, but they only issued a partial refund, which is unacceptable given the circumstances. ”

“ Ordered food at ridicules markup. Food never arrived. Called to complain and they refunded money except for the 20% tip. Customer support said they can’t refund tips. Never give drive tip until food is delivered. Scam do not use. ”

“ When you ask for a refund they just give you the money into credits or uber cash, while they should return the money in your bank account, because you did not pay the right amount in the first place. ”

“ The driver took my food they have yet to refund me ”