Uber Support Reviews

“ I attempted to get a refund for my order and several agents said the same generic response about the food not being late and they didnt give refunds for food arriving cold because "we don't gurantee the temperature of the food" If food was ordered in a restaurant and it showed up cold 1. ”

“ I received generic explanations about surge pricing, a £7 refund, a £20 Uber credit instead of addressing the actual issue, and eventually I was told that Uber considered the matter closed and would not respond to any further messages. ”

“ Drivers car breaks down with my food. Food sits in the car for 2 hours in the car in the hot heat. My frozen chicken is defrosted. And now it’s my fault. No refund on the chicken. What kind of business do you guys run. Not right ripping off people. ”

“ Has anyone else suddenly started getting charged $9.99/month for Uber One without knowingly signing up? I contacted support after discovering multiple charges, and they refused to fully refund them. I never signed a contract or intentionally authorized a recurring subscription. Extremely frustrating experience and very disappointing customer service. Curious how many other people this has happened to. ”

“ I ordered a driver around 3:30 for pickup but the driver picked up a different passenger instead. Once notified Uber the only thing they told us that they can refund us is $4.90 and nothing else could be done. I consider this very inconvenient and inconsiderate on Uber's behalf. ”

“ And they still would not refund me the difference. ”

“ My Uber account was used by a third party to book a ride that I did not authorize. Uber billed me $7.01 for the service that I did not receive. I complained to Uber. I sent Uber the billing info. Uber has ignored my request to refund my money. It seems that once Uber gets your credit card number you'll be charged. This was an unjust confiscation of my money. ”

“ Despite this, I was refused a refund and had to escalate the issue through my bank. ”

“ They did not refund me for the $100 groceries I never received. ”

“ I ordered food and it arrived completely cold, one hour late. I called the restaurant and he said the delivery guy was one hour late and it was Uber problem. I asked Uber a refund and they refused. Last time I order with them ”