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Hemp Foods Australia Reviews

4.8 Rating 945 Reviews

95 %

of reviewers recommend Hemp Foods Australia

Company Reviews

Product Reviews

4.8

Based on 945 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Hemp Foods Australia:

Hemp Foods Australia is one of the largest Hemp Food Wholesaler, Retailer, Manufacturer and Exporter in the Southern Hemisphere. We employ purely mechanical, low-temperature processes for everything we do, resulting in the most nutritious products possible. Customers can be assured that we are committed to long term partnerships that achieve the highest level of innovation and customer satisfaction. All members of the company share this commitment and responsibility for quality.

Visit Website

Phone:

0266871260

Email:

marketing@hempfoods.com.au

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Hemp Foods Australia 5 star review on 16th November 2023

Hemp Foods Australia 5 star review on 29th January 2023

Hemp Foods Australia 5 star review on 4th July 2022

Hemp Foods Australia 5 star review on 14th March 2022

Hemp Foods Australia 5 star review on 7th March 2022

Hemp Foods Australia 5 star review on 5th October 2021

Hemp Foods Australia 5 star review on 7th September 2021

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi guys. I was a bit excited to know about your pain relief. Thank you for your attention to detail and sending it to me. So far I have only been taking it for 3 days and haven't noticed any difference in my pain levels.”

Posted 2 weeks ago

“Your delivery times have greatly increased since changing your depatch centre to Ballarat vic. Not a fan ,far better before you changed depatch centre. Stephen.”

Posted 1 month ago

We are sorry to hear you are unhappy with your freight experience. One of our friendly team members will be in touch with you directly.

Posted 1 month ago

“Still waiting on it to kick in”

Posted 2 months ago

“Taking 3 weeks to post a few items between Victoria and NSW is not good customer service. I think you need to change your shipping provider.”

Posted 4 months ago

Hi Liam, I'm sorry for the delay shipping your order. The lead up to Christmas can add extra time to deliveries through the courier network, but it's given us the opportunity to review which couriers we use to certain locations and we've made some changes. I hope you're enjoying your products!

Posted 3 months ago

“The product is great but the delivery time of 3-4 weeks is terrible.”

Posted 4 months ago

“Love the hemp Protein Gold much better than the previous product. Have been a long time customer the ordering shopping service is always jenky. This time round I don’t receive a confirmation or delivery. Thought I must’ve just forgotten to order so I reordered then I received 2x shipments/ charges. It was a large order with 3x because I’m purchasing them for 2 other people. Not only did I run out of product because of the delay, it cost me more and I have too much stock. Inconvenient to say the least. Hope I can provide 5 stars in the future”

Posted 5 months ago

Hi Rose, one of our friendly customer service team will be in touch shortly to process a refund for the double charged order, please keep the second order you received as our shout. :)

Posted 5 months ago

“I am sure it is a great product, but the taste is not to my liking, sadly. Excellent customer service.”

Posted 7 months ago

Hi there, thank for trying out our products! We are sorry to hear you didn't like the taste. We are continually improving our products and will take your feedback into consideration. :)

Posted 7 months ago

“Hello I am trying to order the green hemp wholesale, and i have left multiple messages. Can i have someone call me please on 0432648686, i have been speaking with ben.”

Posted 8 months ago

Hi Vicky, one of our customer support team will be in touch soon to talk about your order.

Posted 8 months ago

“I specifically requested not to use newspapers to pack my products (not the 1st time) but unfortunately, this fell on deaf ears and newspapers were used and I had to use detergent to clean each item of my products. Otherwise, the products arrived in good condition”

Posted 9 months ago

Hi there, thanks for your feedback. Our customer service team will include these notes in your account for your next order so this doesn't happen again :)

Posted 8 months ago

“I was very disappointed to discover when I received my order that my oil was not made from Australian hemp. This was the reason why I purchased from you and made an incorrect assumption.”

Posted 10 months ago

“Received product...too early to comment on effectiveness”

Posted 11 months ago

“Only reviewing the product”

Posted 1 year ago

“I am disappointed in the fact that you advertise yourselves to be an Australian hemp company, all the while sourcing your goods from elsewhere. You need to make people aware of this so they can make an informed choice to buy your goods.”

Posted 1 year ago

“The hemp protein is great and the service is perfect, however, vegetable oil, sunflower oil and seed oil (not including hemp seed oil) are poisonous, so the free gift of antioxidant seed mix went straight in the bin. The whole antioxidant concept is also flawed. It would be better if you offered a selection of gift choices”

Posted 1 year ago

“Hello. I recently purchased a few items and noticed that the hemp oil capsules contain Gelatin ! How does this work for a plant based diet and my vegan partner cannot take them! How does one manufacture a plant based product with animal products with no warning label? I am so surprised and disappointed by this. Thank you. karl dickson Tanja 2550”

Posted 1 year ago

Hi Karl, our team are working as hard as possible to have a vegan capsule early this year! Our friendly customer service team will be in contact with you to tell you about the exciting news.

Posted 1 year ago

“I bought the Sativa Hemp Body Oil, the ingredients on the container does not list Sunflower Oil, which it contains, it is listed on the website. It states Made in Australia and Organic Hemp seed oil, but the 'salad' Organic Hemp seed oil I purchased (at a store) is 100% imported ingredients. This possibly means the Hemp seed oil in the Sativa skincare is 100% imported. I thought they were Australian products, due to the company name and I thought we grow/produce Hemp products here in Australia?”

Posted 1 year ago

Hi Anne-Maree, the website and product container both have the same information on them. One of our friendly customer service team will be in touch to get to the bottom of this issue. Thanks!

Posted 1 year ago

“Always good but the delivery time way alot longer this time”

Posted 1 year ago

Hi Veda, apologies about this. Our friendly customer service team will be in touch to see what went wrong. :)

Posted 1 year ago

“Started one tablet per day 3 days slept really well after two tabs per day slept all day lethargic, so have gone off 4 a while. Doing mainly for Osteo pain so will try again soon, stick with i tab a day?”

Posted 1 year ago

“#: N49760 / Both 800g bags leaked seeds into the HFA box and before opening from your box onto my kitchen table. Probably also into the delivery vehicle.”

Posted 1 year ago

Hi Malcolm, so sorry this happened. This might have been damaged in delivery. Our customer service team will be in touch to resolve this :)

Posted 1 year ago

“Why do you advise in web site that your hemp seeds are Australian grown,when it’s written on seed package less then 10% Australian ingredients.Also Australian hemp seed on front of advertised product in web site,organic hemp seed on products delivered to customers.100% Australian grown on description in web site…not real truthful,as I purchased with the belief that they are Australian grown seeds.what’s the truth?”

Posted 1 year ago

Hi Beverley, we do offer 100% Australian Grown Hemp Seed on our website in both 200g and 800g pack sizes. We apologise for any inconvenience this has caused you. You can get in touch with our friendly customer service team using the following email address if you have any questions: info@hempfoods.com.au.

Posted 1 year ago

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Hemp Foods Australia is rated 4.8 based on 945 reviews