Henry J Socks Reviews

Name: Henry J Socks
Rating: 4.20

4.2 Rating 238 Reviews

79 %

of reviewers recommend Henry J Socks

Company Reviews

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Metrics

4.2

Based on 238 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

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Phone:

01789296395

Email:

info@henryjsocks.co.uk

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Henry J Socks 5 star review on 29th April 2019

Catherine Harris

Henry J Socks 5 star review on 28th January 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very sorry but my experience has not been as good. Lovely socks but only got 2/12 in subscription. I chased them and got told issue was resolved and got another pair then they stopped again. 11 months later and only 3/12 received. Very frustrating.”

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Posted 1 year ago

“Appalling!!! A rip off and socks that are paid for don't arrive! DON'T GO NEAR”

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Posted 1 year ago

“Like others below, I ordered a 6 month subscription as a gift. The first socks arrived on time, the second were a month late after I sent a chaser, and we haven't received any more since. They have blamed Brexit/Covid and maybe that's true, but they should not be taking new orders and new customer's money when they clearly know they cannot fulfill them.”

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Posted 1 year ago

“Paid in advance for a 6 month subscription as a Christmas gift. 2 pairs recieved but nothing since January and absolutely no way to contact them to enquire about where the rest are. AVOID!”

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Posted 2 years ago

“Ordered a Christmas subscription and have only received 2 pairs of socks! Have telephoned countless times, at different times of the day - never picked up! Have emailed using the online form - no reply! No other option but to seek legal advice as they have not fulfilled their contract! Used the company a couple of years ago & fantastic service, so such a shame this has happened”

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Posted 2 years ago

“Ordered a 6 month subscription as a gift via Not On The High Street. First months arrived late but unlike some people it did arrive. Nothing since. They don't respond to contact through their website. Their email bounces back. Reviews on Facebook and Trust Pilot suggests this is a scam / fraud as rhey take your money but you don't receive any goods which is my experience also.”

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Posted 2 years ago

“bought 6 month subscription, received one pair - and they're not responding to emails. Steer clear would be my advice/”

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Posted 2 years ago

“Paid for a 6 month subscription and received 1 pair of socks. Have contacted several times with no reply. I'm now wanting my money back. Do not use this supplier.”

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Posted 2 years ago

“I have never received my firsts subscription box. I have called them countless times and sent three emails but never received a reply. I felt scammed and had to cancel the subscription having never received a delivery”

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Posted 2 years ago

“I will not buy again. Are very cheap quality socks”

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Posted 2 years ago

“Unfortunately I have to rate you very poor this month. The June subscription has not arrived. I have sent a message by replying to your despatch email and through ‘contact us’ on your website, both last week and still have not had any response from you. January to May have arrived a couple of days after despatch notification so I know there is a problem. Please respond!”

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Posted 2 years ago

“incorrectly charged twice, no response to emails or support forms or phone calls”

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Posted 2 years ago

“Your customer service is shocking - I ordered a subscription as a gift back in November, followed up with emails and calls (several) and twitter messages - not a single one of these answered!!! Never would I recommend you or order again and if I could have cancelled my order, I would have done! Where is your customer service? It is certainly non existent, in my experience! A real disappointment and very frustrating!”

Helpful Report

Posted 3 years ago

“2 sets of socks sent to my husband in the wrong size. Had correspondence over the months starting in September last year and sent photos etc as requested. Was told that he will receive those socks in the correct size. Have not received these. Have emailed countless times but am now being ignored.”

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Posted 3 years ago

“Nothing has arrived! Due 30/12 ?”

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Posted 3 years ago

Hi Vicki Thank you for your review, We are sorry to hear the socks have not reached you. The socks have been sent out but we have noticed that due to demand and COVID-19 there are delays within The Royal Mail. Please allow a few extra days for delivery and we are really sorry for any inconvenience caused. Kind regards HJS

Posted 3 years ago

“As long as you don’t need to talk to customer service I assume they are fine. Otherwise would love to give 0 star. You cannot reach them by phone or email. Lucky if you don’t have any questions. Otherwise I wish you luck and patience”

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Posted 3 years ago

“I gifted my dad a six month sock subscription for Christmas. I recently found out he only ever received the first and last pair. Absolutely no response from consumer service. Would not recomend.”

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Posted 3 years ago

“The product still has not been delivered. I have rang and also left messages and nobody has replied. Pls contact me ASAP. Very disappointed.”

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Posted 4 years ago

“There were no socks in the box on the latest delivery, really disappointing.”

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Posted 4 years ago

Hi Camilla, Thank you for leaving us this review. We are sorry to hear that you did not receive a pair of socks in your box this month. Very rarely does this happen but we will take this up with The Royal Mail. We would like to get a replacement pair of socks sent out to you so if you could please email info@henryjsocks.co.uk we can then get this set up for you. Kind Regards Henry J Socks

Posted 4 years ago

“This months order never arrived.”

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Posted 4 years ago

Hi Natalie, Thank you for leaving Henry J a review, Please can you email info@henryjsocks.co.uk and we can get this sorted for you. We have just checked and can see the socks have been sent out so we want to make sure we have the correct address. Kind Regards Henry J Socks

Posted 4 years ago

Henry J Socks is rated 4.2 based on 238 reviews