Herbies USA Express Reviews

Name: Herbies USA Express
Address: -, -, New York
Rating: 4.74

4.7 Rating 333 Reviews

93 %

of reviewers recommend Herbies USA Express

Company Reviews

Metrics

Info

4.7

Based on 333 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About Herbies USA Express:

Welcome to Herbies USA Express, a brand-new project created by Herbies specifically for the needs of our U.S. customers. Consistency is a great thing, which is why we still guarantee the high quality of our seeds and your complete satisfaction. As an added bonus, packages are delivered within 48-72 hours (yep, you got it right!), and you can choose from a seed selection tailored for growing in the U.S.

Our mission is to be a friend to any grower wherever they live because our love for cannabis has no borders! Just like any friend, we’ll always be there, whether you need help with choosing seeds, are struggling with picking the right soil, or have any other issues along your growing journey.

At Herbies USA Express, we strive to be your companion throughout your experience, from buying the seeds to harvesting the buds. We’re learning every day to become a better version of ourselves – both as people and as professionals. Your freedom of choice and your privacy mean the world to us, so you don’t need to worry that your data will be transferred to a third party.

Visit Website

Phone:

8884270772

Email:

sales@herbiesheadshop.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The seeds I received was no good did not sprout not even one i was hoping they would make it right but I guess not”

Helpful Report

Posted 1 week ago

Hello Jamie, Thank you for the review, it helps a lot! We actually provide germination guarantees and are more than happy to help — we've already reached out to you via email, please have a look in your inbox Respectfully, Herbies

Posted 2 days ago

“I don’t know what to do about my package it looks like it got stuck in roller”

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Posted 3 weeks ago

“Happy to get the seeds quickly, but when I planted them in a seed mixture under a germination hood only 3 out of 8 sprouted and those did nothing. I would say they must be old seeds. The company will only send me 5 of their free seeds and charge me the $25 mailing fee. Forget that, I will grow from clones from now on.”

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Posted 1 month ago

“My package was incorrectly addressed. When I contacted customer service they told me It had to have been my fault. So I showed them proof and got a letter from the postmaster General stating it was indeed lost in a facility after being marked undeliverable and when I reached back out I was told that herbies always gets the labels right and doesn't mess up and almost pursued legal action. All I really want is the seeds I bought my wife for her birthday. She does so much for us as a mother and deserves it.”

Helpful Report

Posted 6 months ago

Hello Parker, Thank you for the review. We regret to hear about your situation, and we checked all the information regarding the order you've stated, that was sent and delivery attempted over half a year ago. According to the official postal information - the recipient was absent. From our end, we've double checked the postal labels and the information on them perfectly matches the information, provided by the recipient, thus we can not confirm that the package was sent incorrectly, unless the address, provided by the customer, was provided to us with a mistake. Still, if you require any further assistance - please contact us and we'll do our best to help Respectfully, Herbies

Posted 6 months ago

“Seed guarantee is false. Customer service is nonexistent, slower than molasses… “David””

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Posted 7 months ago

“So I submitted a claim for some Blueberry Fast Version seeds that didn't germinate. Customer service was quick to answer but told me that I needed a bank transfer or bitcoin instead of credit card to pay for shipping. I asked why and they said because I purchased on worldwide site. But that wasn't true. I purchased on USA express site. I submitted proof and they still won't believe me. Herbies won't stand by the seed warranty. What a shame. I have been a loyal customer but doesn't matter with this company. Steer clear if you want a full service company.”

Helpful Report

Posted 10 months ago

“They were expensive, slow, and full of conditions that came up only in their favor. I paid for a 10 to 16 days delivery I spoke with the sales representative asking for a delivery time, and He told me 10 to 16 days or that would refund me immediately, that is not true, herbies is holding my money and making me wait up to a month. On top of that they refund me by Bank transfer so which will take another 30 to 40 days, even when the sales representative made me pay via the Wise app, saying that I will receive the package/seeds faster than 10 to 16 days. I don't have the seeds, and I don't have my money so I can't buy somewhere else, they are holding my money for a very long period. This company is a scam, they are thieves, PLEASE THINK TWICE BEFORE PURCHASING HERE OR GIVING MONEY TO THIS PEOPLE, THEY DONT CARE FOR THE CUSTOMER, ONCE THEY HAVE YOUR MONEY YOU ARE BY YOURSELF. THIEVES, GIVE ME MY MONEY BACK NOW!”

Helpful Report

Posted 1 year ago

Hello Rodrigo, Thank you for the review. The order you've mentioned is not related to Herbies USA express, please place the review to the correct page. Also, we would have to insist you to clarify the reason for the spam-posting knowingly false accusations towards our company shortly Respectfully, Herbies

Posted 1 year ago

“Do NOT use Herbies USA Express if the timing of shipping or if avoiding customs is important to you. Their website says, "orders typically arrive 48-72 hours after dispatch." This is false. My package is estimated to arrive 19 days after I paid. Even though I ordered through Herbies USA Express my shipment is still coming through international customs. Additionally, I do not recommend choosing from Herbies USA Express as opposed to Herbies Worldwide in an attempt to speed up shipping. I chose products specifically from the Herbies USA Express collection in order to avoid customs and receive my product quickly. Instead, my product is coming through international customs and is arriving 12 days later than was marketed. Lastly, their package-tracking website malfunctions and does not tell you when you need to be available to sign for the package. In summary, if timing of shipping and if a lack of customs involvement is important to you, then please avoid using Herbies USA Express.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the review. We have checked all the information and cannot confirm the provided information - the package was only moving within the USA, and regretfully was delivered within 8 days instead of normal 2-3 days. After triple checking we can also state that the tracking service operates properly and reflects correct current information, did you use an alternative tracking method to that that package? Still, if any assistance is needed - please do not hesitate to contact us, we will always be happy to help Respectfully, Herbies

Posted 1 year ago

“I was sent 8 bad seeds out of 22. I've been going back and forth with customer service for 3 weeks now. 36 emails. I'm going to just wash my hands of this company and report to the Better Business Bureau. I have spoke with Nolan and been lied to at least 3 times. Buyer beware of Herbies!”

Helpful Report

Posted 1 year ago

Hello Cesare, Thank you for the review. We've checked our records and cannot confirm the statement regarding lie. Our manager followed up in strict accordance with our guarantees and have not made a single step aside, more over the compensation has been offered despite the inconvenient product handling methodics used. As follows, we would kindly ask you to clarify your statement - if there is any inconvenience present from our end, we will resolve that as soon as possible Respectfully, Herbies

Posted 1 year ago

“Herbies Worldwide is awesome which is why we tried Herbies USA. The seeds are extremely high priced (compared to worldwide), shipping was not as promised (had to call to locate order), no variety, can't reach customer service by phone and the chat person just gives incorrect information. You are unorganized with very poor customer service. No free seeds are offered and this isn't due to speedy delivery! I'm just going to wait until I can go back to Herbies Worldwide and use a credit card to order!! Can't tell you how disappointed I am, especially after bringing friends in to order.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the review. We have checked all the information and apparently the order was properly delivered. We have also not received any inquiry from you, if any assistance required - please contact us and we'll do our best to help. Regarding the price difference - indeed, the prices are a bit different for worldwide and USA express options, however the shipping time differs as well. The bonus problem is being implemented for the USA express as well Please contact us anytime, we will be happy to assist with any issue or answer any questions, the email or the live chat on our website is both at your service, phone calls might indeed be limited Respectfully, Herbies

Posted 1 year ago

“Want to use my credit card”

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Posted 1 year ago

Hello, Thank you for the review. The payment methods available at the moment are listed on our website, USA express does accept credit cards and many other payment methods, you are most welcome to use the card Respectfully, Herbies

Posted 1 year ago

“Worst Experience ever , been over 3 weeks and apparently they still can’t find the payment … finical department Is jokes ..”

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Posted 1 year ago

Hello, Thank you for the review, however there was no payment sent or received for the order you're referring to, could you please provide a valid receipt to verify the transaction? Respectfully, Herbies

Posted 1 year ago

Herbies USA Express is rated 4.7 based on 333 reviews