Hermès Reviews

1.6 Rating 218 Reviews

13 %

of reviewers recommend Hermès

Company Reviews

Questions

Metrics

1.6

Based on 218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Hermès?

Helpful Report

(2 weeks ago)

You can contact Hermès by Email, Telephone and Live Chat.

Helpful Report

(2 weeks ago)

73.68%

Industry Average

“ Great service, great products, & huge inventory. Extremely polite! Definitely Five Stars. New manager definitely made a difference! Thanks for everything! ”

- Lana Bock

“ Every single employees has taken the task to provide any potential customer the absolute best service to new heights. ”

- Dominique Beaucant

“ I have never had any problems with Hermes I live in OL10 3DJ area and our courier David Barlow is one of the nicest and friendliest guys you could ever meet he's always got time for a quick chat but is also very professional in his role as a courier my parcels always arrive on time and in excellent condition and if am not in he always leaves my parcel in a safe place as arranged with myself. I would definitely recommend Hermes courier service but especially the lovely David Barlow ”

- Anna Kingdon

Hermès Reviews

Customer Service - Good