“Forest Hall store should be closed down. The hygiene is diabolical. The toilets are black, the store room is a mess, bugs and staff are horrible. Witnessed burping, poor language and just unpleasant staff. The manager seems clueless after I raised my concerns. Contacting environmental health and trading standards next due to a threat to the local people who shop here.”
“Worked there for nearly 5 years area manager is a bully and makes people move shops and if u don't she threatens to sack u. She makes managers drive staff out.”
“The only good thing in that extremely cold place is the free drinks and some other nearly expired stuff they give away to the staff ocasionally but still won't get them to a 2nd star from me...There is a Chiller and Freezer chambers, so you must know it's VERY COLD in the warehouse and they WON'T provide you with warm PPE from the first day. The warehouse is massively understaffed, despite this workers just stop to chat or sit in the toilet for ages and nobody cares that they're not doing their job. No appreciation for hard work, only for those who cringe to the managers and supervisors. Females and long served operatives are highly favorised by the managment. They can break many rules and do whatever they want and supervisors will close their eyes and even not reprimand them. But if you're new and being picked on by the clique you'll face constant frown faces upon you, finger pointing, shouting at you and bullying. Supervisors are a joke, been promoted from operatives, have no clue how to do the job properly and handling delicate situations. Probation is the enormous 9 months! Pay is a bit higher than the most employers offer in the area but you'll be working in cold conditions and a toxic bullying environment. Steer clear of this extremely cold and depressing place!”
“disgrace the store manager is a IDIOT CARLISLE CUMBRIA and is NOT fit for the job name calling customers overcharging customer service none existence”
“At the till I wanted to pay with my card the card reader was faulty and had my card stopped luckily I my partner with me who paid otherwise I wouldn't have been able to get my shopping only to be told by the cashier that they have had problems before so why wasn't it fixed”
“This shop should be closed due to very poor service. The customer service is diabolical. The food is only just in date. Go elsewhere and get better service . Manager is a complete moron and acts like a inveseal when questioned.”
“I visited your grangetown branch on Monday 8th may at approximately 6pm as I walked in the door there was music playing so loud I couldn’t hear myself think as I got further round the shop there was a male member of staff dancing around and singing with a mop on his head and a female member of staff with glasses on recording him on what looked to be her mobile phone I found this behaviour very odd and very unprofessional customer service skills where zero no care or attention for the customers shopping in the store there only concern was laughing and joking about I only visited this store as I was visiting family and was in the area I have shopped in many heron stores and never have I ever encountered a shopping experience like this I left the store disgusted I certainly will not be returning not a very good respresentation for your company”
“Brought a pack of Richmond thin sausage but when I got home to use them they wasn’t sealed properly they were sealed on the sausages so had to throw them away , went back to the shop the next day to tell them I got an apology but had to re buy my sausage thought I would of at least got a free pack”
“Honestly Forest hall NE127HT shop is always a pleasure to visit Manager staff always nice always busy lots of bargains this is in my opinion is how a shop should be”
“My favourite place to shop, they offer genuine low-cost shopping and carry a large range of fresh and frozen goods. Their support agent was not only very helpful but also genuinely friendly and has been invaluable when I needed her.”
“Being over charged for goods only to be told by staff oh its been put in the wrong place no offer of honouring the price its not the customer who put it in the wrong place”
“Heron foods in Kimberley, Nottingham has a very helpful member of staff that helped me today, her customer skills was on point, I did notice her name badge, so thank you very much for your help today Rachel”
“Tried new heron foods Crewe a couple of times and both times it is chaotic in there no social distancing and staff were not telling any body and letting everyone in it was packed not a nice experience and won’t be using again needs to be sorted no body taking notice of the guide lines and staff not telling people walking next to everyone and up and down isles with no consideration for people who are taking this coronavirus serious shake yourself up heron foods”
“Went into new Crewe store am disabled struggled getting food out off basket just stood there watching me never help absolutely disgusting customer service”
“Milk off 3 days before sell by date large bottle I had to throw away and go out at 5pm to buy some fresh,milk was dated 24th of January by Chestnut dairies”
“Popped in to the cleethorpes store for a drink with my kids, on Sunday 13th Oct and tills had a small queue, once we reached the tills there were 25 people in them. Staff trying all they could to serve people with care and efficiency but management stood in the rear doorway with a cup of drink.”
