“To be perfectly transparent, it isn’t clear to me how long ago I purchased this glass. However, the length of time it took for this email to arrive sheds some light on the issue. Just to be clear, the glass is exactly what I wanted. But this review process is a little opaque.”
Posted 7 months ago
Thank you for letting us know! It's true, we are working on customer service to continue to improve our process. I'm sorry it took so long to reach out.