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Hilton Car Supermarket Reviews

4.9 Rating 3,117 Reviews

97 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

4.9

Based on 3,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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Hilton Car Supermarket 5 star review on 14th July 2022

ROSALIND ALLSOP

Hilton Car Supermarket 5 star review on 14th July 2022

Joseph Robert Gorst

Hilton Car Supermarket 5 star review on 14th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are Great People. Jay, my salesperson, was a really kind person who assisted me in every way.”

Helpful Report

(Hilton Car Supermarket) - Posted 2 years ago

Thank you, Eric, for your wonderful review of Hilton Car Supermarket! We're thrilled to hear that you had a great experience with Jay, your salesperson. Our team at Hilton Car Supermarket aims to provide excellent service and assist our customers in every way possible. We appreciate your support and look forward to serving you again in the future!

Posted 2 years ago

“Sean at Hilton Car Super Market makes purchasing a new car an excellent choice, in my opinion. He'll arrange everything for you in a very straightforward and uncomplicated manner, from funding to taxes.”

Helpful Report

(Hilton Car Supermarket) - Posted 2 years ago

Thank you, Derek, for your wonderful review of Hilton Car Supermarket! We are delighted that you had such a positive experience. We're thrilled to hear that Sean at Hilton Car Supermarket provided you with an excellent car-purchasing experience. We appreciate your support and look forward to serving you again in the future!

Posted 2 years ago

“The staff was kind, and the guy I dealt with was very accommodating to my needs.”

Helpful Report

(Hilton Car Supermarket) - Posted 2 years ago

Thank you very much, Priscilla, for your review of Hilton Car Supermarket! We are glad to hear that you found the staff to be kind and that the person you dealt with was accommodating to your needs. We appreciate your kind words and your recommendation!

Posted 2 years ago

“Great experience buying a vehicle!”

Helpful Report

(Hilton Car Supermarket) - Posted 2 years ago

Thank you, Bessie, for your review of Hilton Car Supermarket! We are delighted to know you had a great experience buying your vehicle and hope to see you again soon!

Posted 2 years ago

“I would highly recommend Hilton Car Supermarket. Sean was fantastic and showed me around the cars I was interested in and took the time to explain the pros & cons of each option as well as answering every question I had in much detail. It was a relaxed atmosphere throughout with no pressure to buy and I will definitely be back for future car purchases. Smooth, honest, reliable, professional and enjoyable experience - many thanks Sean!”

Helpful Report

(Hilton Car Supermarket) - Posted 2 years ago

Thank you Liam for the awesome review you gave to Hilton Car Supermarket and for returning for future car purchases! I'm so glad that Sean was able to help make your experience smooth and enjoyable. Your kind words are very much appreciated. We look forward to seeing you back soon!

Posted 2 years ago

“Nothing was too much. Sean was so attentive and patient.”

Helpful Report

(Hilton Car Supermarket) - Posted 2 years ago

Thank you so much Lorraine for taking the time to give us a review, we really appreciate it! Glad to hear that you had such a positive experience using our services! Nothing was too much trouble for Sean and we're very pleased to hear that he was so attentive and patient. We also appreciate your support!

Posted 2 years ago

“It was a wonderful, quick, and simple experience.”

Helpful Report

(Hilton Car Supermarket) - Posted 2 years ago

Thank you very much for your 5-star rating of Hilton Car Supermarket, Kevin! We are thrilled that your experience shopping with us was wonderful, quick, and simple. We value your feedback and thank you for your continued support.

Posted 2 years ago

“The entire staff was pleasant and contributed to making this purchasing experience wonderful.”

Helpful Report

(Hilton Car Supermarket) - Posted 2 years ago

Thank you, Carmen, for your 5-star rating of Hilton Car Supermarket! The entire staff appreciates your kind words and we are thrilled you had such a wonderful purchasing experience. We're glad that our staff could contribute to the positive experience.

Posted 2 years ago

“Excellent service and very helpful”

Helpful Report

(Hilton Car Supermarket) - Posted 2 years ago

Thank you so much Christopher for giving us a 5-star rating! We are truly grateful to you for recognizing the excellent service and helpfulness of our team at Hilton Car Supermarket. We hope to see you again soon.

Posted 2 years ago

“Wonderful experience 5 Star”

Helpful Report

(Hilton Car Supermarket) - Posted 2 years ago

We thank you for your 5-star rating of Hilton Car Supermarket! We're thrilled to hear that you had such a wonderful experience. It's customers like you that drive us forward to ensure our customers receive best service. Thank you and we look forward to seeing you again!

Posted 2 years ago

“Very disappointing. I saw a car on eBay, being sold by Hilton car supermarket. I checked it on their website and it was there for sale and available. I made contact through the online form and then was bombarded with computer generated emails. Some saying the price has then been reduced which was incorrect. It was still the same as the advertised price. I phoned up Sunday and was told the vehicle was no longer available. At this point, that was fine. I unsubscribed from their mailing lists. Now in the knowledge that vehicle is not on the cards. Monday I received a phone call from staff at HCS saying about my enquiry so I told them that the previous day I was told the vehicle had sold and was no longer available. I was then told that it was reserved but not sold. By reserved they mean the £99 reservation deposit you can make online. So they arranged an appointment and I jumped in the car and drove over to them. Only to find, having been stood around for around 10 minutes waiting for one of the many advisors to come and deal with me, that the car was not available. The premises is large with lots of stock front and back. However, past this, a few things show to me that they can’t be as professional as they try to portray. From the sad depressing looking fish tank in need of maintenance, the welcome desk still showing signs of the previous company branding that they haven’t bothered to remove properly to the gaggle of staff wandering around looking lost and unsure. Even some of the higher value cars out the front are poorly presented. 2 hour round trip for nothing. I then asked to speak to the manager. Sat in an area at the back of the showroom, the manager who just told the representative to tell me the car isn’t available. Raised eyes and glances over the divider as they decide what to say. Bored of waiting I went over and said I wanted to speak to him not stand there wasting more time. To which I explained they need communication between staff and to make sure vehicles are removed from the website when they are no longer available. I was told that it had been reserved and that I should have reserved it. I said why would I pay £99 for a car I’ve not seen. The manager agreed ‘yeah you’re right’. Having read their terms and conditions around this, I’d advise you do the same before doing this. The reservation is with an intention to buy not to view. They also reserve the right to sell the car from under you as well within your reservation period. I was then told, the car was still there, which I knew having already seen it parked outside, and that I could still see it. Which is pointless as it’s no longer available. Absolutely pointless, waste of time and fuel. Clearly a lack of communication between employees and personally I think a lack of care for the fact they, as a company have told somebody to come down knowing I would be traveling an hour to them, when the car wasn’t even available. When I sold my last car, I sold it to cazoo, I was treated like a valued customer, they were attentive, prompt and professional and did exactly what they said they would do. I bought that same car from main dealer, again the same service. I would normally buy or sell privately when it comes to getting a new car and have always had good experience. For this car I’m looking for HCS was the closest to me for me to actually see and test one of these cars and sadly it’s left a sour taste in my mouth. They would not be getting any recommendations from me”

Helpful Report

(Hilton Car Supermarket) - Posted 2 years ago

Thank you for taking the time to provide your feedback of our company. We are sorry to hear about your experience of our services. We are dedicated to providing excellent customer service and we are deeply sorry that we failed to meet your expectations. We thank you for pointing out the areas requiring improvement and will actively work towards rectifying the areas that need correction. We are taking this opportunity to better our services and improve the overall experience of our customers. Thank you again for your feedback.

Posted 2 years ago

“Good service”

Helpful Report

(Hilton Car Supermarket) - Posted 2 years ago

Thank you, Siva, for giving us a 5-star rating. We are thrilled to hear that you enjoyed our good service and look forward to welcoming you back to Hilton Car Supermarket soon.

Posted 2 years ago

“He is a fantastic salesman, and I have always had a great experience with this dealership.”

Helpful Report

(Hilton Car Supermarket) - Posted 2 years ago

Thank you for your amazing 5-star rating, Keith! We here at Hilton Car Supermarket strive to provide you with the finest customer service, and it's great to hear that you've had such a positive experience with us. And of course, a big thank you to the fantastic salesman who made it all happen. We truly appreciate your feedback!

Posted 2 years ago

“They are amazing, and this is a great place to buy a car.”

Helpful Report

(Hilton Car Supermarket) - Posted 2 years ago

Thank you so much, Martha, for your review of Hilton Car Supermarket! We are so glad to hear that you think we are amazing and that you believe our showroom is a great place to buy a car. It truly means a lot to us.

Posted 2 years ago

“They are kind and won't try to force you into anything you don't want or can't afford, and they are friendly.”

Helpful Report

(Hilton Car Supermarket) - Posted 2 years ago

Thank you so much, Jerry, for the review of Hilton Car Supermarket! We are so glad to hear that our team was kind, won't try to force anything on you, and was friendly! We truly appreciate your feedback.

Posted 2 years ago

“A good customer care service Very professional and efficient. Ale was accommodating and helped find the right package for us.”

Helpful Report

(Hilton Car Supermarket) - Posted 2 years ago

Thank you so much, Philida, for your wonderful review of Hilton Car Supermarket! We strive to provide only the best customer care service, and we are delighted to hear that Ali was able to find the right package for you. We truly appreciate your kind words and are thrilled to have earned your 5-star rating!

Posted 2 years ago

“Throughout the procedure, they were fantastic and very professional.”

Helpful Report

(Hilton Car Supermarket) - Posted 2 years ago

Thank you, Bryan, for giving us such an amazing review. We really appreciate it! We are delighted to hear that you had an enjoyable experience with us. Thanks again for your feedback.

Posted 2 years ago

“Fantastic salespeople and excellent client service”

Helpful Report

(Hilton Car Supermarket) - Posted 2 years ago

Thank you Christopher for your review of Hilton Car Supermarket! We really appreciate your kind words about the fantastic salespeople and excellent customer service. We are grateful for your recommendation!

Posted 2 years ago

“They were friendly and very helpful”

Helpful Report

(Hilton Car Supermarket) - Posted 2 years ago

Thank you Patricia for your 5-star rating of Hilton Car Supermarket. We're delighted to hear that our staff were friendly and very helpful. We strive to provide the best customer service and it's great to know that we have achieved that. Thank you again!

Posted 2 years ago

“I was able to discover the ideal automobile with help of Jay, who was extremely knowledgable about all the cars, hospitable, and kind. Recommended”

Helpful Report

(Hilton Car Supermarket) - Posted 2 years ago

Thank you so much, Esperanza, for your 5-star rating of Hilton Car Supermarket! We are so pleased to hear that your experience with Jay was knowledgeable, hospitable and kind. We appreciate your kind words and your recommendation.

Posted 2 years ago

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Hilton Car Supermarket is rated 4.9 based on 3,117 reviews