Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.86

4.9 Rating 3,110 Reviews

97 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Questions

Metrics

4.9

Based on 3,110 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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Hilton Car Supermarket 5 star review on 14th July 2022

ROSALIND ALLSOP

Joseph Robert Gorst

ROY SHARP

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not take out their warranty my daughter bought a £14000 car took out £1500 warranty and 5 months later the engine has failed and the warranty company are saying there is a £1000 claim limit! This was never explained to us at the time of purchase and isn’t in the documentation we were shown or given. Now being told it’s in a document that was emailed out 3 days later!!”

Helpful Report

Posted 10 hours ago

“They are pathetic promised refund still no refund in my account.”

Helpful Report

Posted 3 weeks ago

“Alwyas having to chase them up for updates and then once you get on the phone further chase up it’s just a horrible experience it’s not worth going to Hilton they have defective sub par cars which barley work”

Helpful Report

Posted 3 weeks ago

“I’m waiting on a response for a miss sold vehicle!! I am yet to hear back from them after email and email and phone calls!!”

Helpful Report

Posted 3 weeks ago

“I bought a Volvo S90 from this place and it was faulty within 48 hours. From day one, they couldn’t care less. It took them over three weeks just to start acknowledging me, and even then, their attitude was disgusting — rude, arrogant, and completely dismissive. They claim they “kept in contact” — that’s an outright lie. I was the one chasing them every single time. I’ve sent over a dozen emails and got two replies. I’ve sat on hold for half an hour or more just to get through to them. Not once did they call me to give me an update. Meanwhile, I’m out of pocket for window tints I paid for, road tax for two months for a car I didn’t drive and insurance and I’ve wasted my time, money, and effort because they sold me a broken car and then ignored me. This dealership is dishonest, unprofessional, and treats customers with zero respect. They take your money, sell you a problem, then vanish. Do yourself a favour — avoid them like the plague”

Helpful Report

Posted 4 weeks ago

“Avoid this company – complete waste of time and money! I paid a £99 deposit to reserve a car, as instructed by the dealership. They told me I’d get a call back within an hour to move forward with the process. No one called me. After two hours, I called them myself only to be told the car had already been sold to someone else – despite my deposit being paid. To make matters worse, they ran a credit check on me (which now shows up on my Experian report), even though the car was no longer available. I’ve now seen many other negative reviews describing the same careless and dishonest behavior, and sadly, they’ve just proven them right in my case. This company is completely unprofessional. Taking people’s deposits, running credit checks, and then selling the car behind your back is not only disrespectful – it's borderline unethical. Do yourself a favor and stay far away from these guys. I’m now chasing a refund and regret ever dealing with them.”

Helpful Report

Posted 1 month ago

Hi Constantin, we’re very sorry to hear about your experience and understand how frustrating and disappointing it must have been. We regret the miscommunication regarding your reservation and the inconvenience caused by the credit check. This is not the standard we strive to uphold, and we apologise for falling short. We are eager to resolve this for you and have already sent an email and made two attempts to contact you by phone. Please check your inbox for a message from hiltonassist@hiltoncarsupermarket.co.uk and respond at your earliest convenience so we can move forward and provide the support you deserve. Thank you for your patience.

Posted 1 month ago

“Very disappointed I bought a discovery March 2025 it was a faulty car, I have been following trading standards under consumer act and been waiting for a refund for 4weeks since they have had the car and still no refund. I keep being told it will be paid and then that day it does not get paid. I am unable to get hold of Venu after sales manager. He does not answer calls or respond to messages. Rarely emails and then it is false information. I am hoping they come through before having to follow legal advise. Extremely disappointing and stressful situation to be left it.”

Helpful Report

Posted 1 month ago

Hi Annemarie, thank you for taking the time to share your experience. We are truly sorry for the stress and frustration this situation has caused you. We fully understand how upsetting it has been, especially with the delays and difficulty in reaching our aftersales team. There was an unfortunate miscommunication, and we sincerely apologise for that. However, we are pleased to confirm that the issue has now been resolved and you have been paid in full for the repair. We genuinely appreciate your patience throughout this process and remain committed to providing better support moving forward.

Posted 1 month ago

“Bought a used car that broke down in a week. Zero support from after-sales, no updates, and no resolution. Car still with them, unusable. Regret buying from them – stay away! #CarBuyersBeware #UsedCarScam”

Helpful Report

Posted 1 month ago

Hi Harun, thank you for sharing your experience. We are truly sorry for the distress and inconvenience this situation has caused. Unfortunately, the fault with the hybrid system was unforeseen during the initial checks, and we sincerely apologise for any breakdown in communication. However, we have agreed to switch your vehicle as a resolution due to the unexpected delay. We genuinely appreciate your patience and remain committed to ensuring a smoother and more positive experience moving forward.

Posted 1 month ago

“Very poor customer service, warranty issues it’s seems like making fool of customers”

Helpful Report

Posted 4 months ago

“Purchased a car last week with two unsafe car tyres on the back which only realised when getting home. Have made 9 calls to the Hilton, 3 times told someone would call me back and haven’t, this was Monday and Tuesday. The after sales manager is impossible to get hold off, he never answers his phone, mailbox is full and still waiting for a reply from my email with proof of issues since Thursday!! The tyres have been mentioned on numerous MOTs and any inspection done by the garage prior to selling would see they are unsafe and older than the recommended AA lifespan. Now have had to purchase 2 new tyres at an additional cost and still waiting for Hilton to acknowledge their fault and come back to me. No wonder you can buy and drive away the car the same day, but if you then get a problem, service is nowhere to be found!!!”

Helpful Report

Posted 5 months ago

We’re sorry to hear about your recent car purchase experience and understand your frustration regarding the unsafe tires and any breakdown in communication. At Hilton Car Supermarket, customer satisfaction is our priority, and we appreciate your feedback. Please share your contact details at hiltonassist@hiltoncarsupermarket.co.uk, and our aftersales team will reach out promptly to assist you. We look forward to making things right.

Posted 5 months ago

“Brought a car 3 weeks ago. After care is shocking. Have waited 2 nearly 3 weeks for some communication regarding my refund… and received absolutely nothing.”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience, and we're truly sorry to hear about the lack of communication you've faced regarding your refund. We understand how frustrating it can be to feel unheard during this process. Please know that we take your feedback seriously, and we are currently investigating the situation to improve our after-care services. We appreciate your patience, and a member of our team will be in touch shortly to address your concerns and provide you with an update. Thank you for bringing this to our attention.

Posted 6 months ago

“Customer service doesn't exist been trying for over 7 months to get them to carry out what they said they would do when purchased the car and never getting any response also the warranty they provide is a complete waste off money”

Helpful Report

Posted 6 months ago

Thank you for your feedback, Dean. We sincerely regret to hear about your experience and understand your frustration. It’s disappointing to know that we have not met your expectations in providing the level of customer service you deserve. We acknowledge that our communication could have been better, and we are looking into the matters you raised regarding the warranty. Your comments are vital, and we will use them to improve our processes going forward. We truly appreciate your patience, and we would like to resolve your concerns as swiftly as possible. Someone from our team will be in touch to ensure we address this you've faced. Thank you for bringing this to our attention.

Posted 6 months ago

“First time I went there, the sales assistant was friendly, offered a hot beverage, had the cars waiting, didn’t like the fact that they sit besides you on a test drive. Second car I viewed had mould in the footwells and seats, so decided to keep looking. Second time I went, greeted by a different sales assistant, he went away and then another sales assistant came over and apologised that the car had just had a holding fee paid, so the third time I went, I’d paid a holding deposit for the car, got there, another different sales assistant greeted me, went off to get paper work to sign for a test drive, again, they would be in the car, which I find very off putting. He was taking a whole so went to have a look at the car, noticed the front tyre was flat, too flat to test drive safely, and this car also had mould growing. Now the first sales assistant I saw had said that someone must have left a window open by accident- it stank of mould- now another car of theirs also had mould growing. I got my car my car back and left. Will never recommend the place ever. I know her texts of the cars I saw saying they have resided the price- which they haven’t, they put the price up then reduce it again, and do the same process again and again. Since October 2024, they still have the cars for sale.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your visits to us. It's concerning to hear about the condition of the cars and the inconsistencies in our service. Your feedback regarding the test drives and the mould in the vehicles is important, and we will be addressing this matter internally to ensure improvements. We understand that your experience fell short of your expectations, and we appreciate your honesty. A member of our team will reach out to you to discuss your concerns further. Thank you for bringing this to our attention.

Posted 7 months ago

“Stay away from them! I waited 8 hours just to find out my finance wasn’t approved and they told me before I left it is approved. Scammers”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We're truly sorry to hear about your experience with us. It's disappointing to know that you faced such a long wait only to find out your finance wasn't approved. We understand how frustrating this must have been, especially after being initially told otherwise. Your comments are important to us, and we're taking them seriously to ensure improvements in our communication and processes. A member of our team will reach out to discuss your concerns further. Thank you for bringing this to our attention.

Posted 7 months ago

“Very poor experience and would not recommend. Purchased a c class with a steering wheel problem. Was told will be sorted within few days, no communication from them and had to call numerous times to get any updates. After a week, they had ordered the wrong part. Another week gone, they did not notify me of the part arriving. Was told they would compensate me for inconvenience caused and emailed them as advised. Spoke to them after a week, and they had not even forwarded the email to the finance team. Brought the car back in to get fixed and booked in for 9am, was told will take couple hours. 2.5 hours passed and asked for an update, guy disappeared and came back after an hour to tell me another hour. After 4 hours car given back with a front right malfunction error. Would not recommend purchasing a car from here to anyone”

Helpful Report

Posted 8 months ago

Hello Abdul Halim! We're sorry to hear about your experience. Your concerns have been forwarded to the relevant department, and our team will be in touch with you as soon as possible to address these issues. We appreciate your patience and understanding as we work to resolve this matter. Thank you for bringing it to our attention.

Posted 8 months ago

“Do not buy a car from this company! Zero customer service I bought a car 7 weeks ago that was missing several advertised parts (tyre repari kit, ice pick, umbrella and parcel shelf). We were told that some of these parts would have to be forgone despite being on the advert. We were advised that the parcel shelf could be ordered for us. The team at Hilton advised us that the parcel shelf would be ordered and sent to us the following week. We have called consistently asking for this parcel shelf to be told that the after sales manager is busy or has left the office. I will be reporting the company to trading standards. If you buy a car from here do not expect to get anything from the company after you have handed over payment”

Helpful Report

Posted 9 months ago

Thank you for your feedback, Ashiv. We sincerely apologize for the inconvenience caused and understand how frustrating this experience has been for you. Please rest assured that our team is actively reviewing your case and will contact you as soon as possible to resolve the issue regarding the missing parts, particularly the parcel shelf. We appreciate your patience and assure you that we are committed to addressing your concerns promptly.

Posted 9 months ago

“Hello everyone, it's me again PAY ME, I HAVE BEEN WAITING FOR MY REFUND FOR 21 DAYS. I WILL POST HERE EVERYDAY UNTIL I'M PAID AND MY CAR IS FIXED. I HAVE PAID FOR THE REPAIRS THAT YOU WERE MEANT TO PAY FOR IT. After buying the car, the DSG gearbox broke within three days of use. I had the stress of fixing it, and the car was in the garage for just over ten days, but at least it was sorted. However, after taking the car from the garage, less than a week later, the brakes seized on me. I then called recovery, and the car was taken back to the garage. We found out that the rear coil spring was broken, causing the rear right side of the car to be lower than the other sides. The battery needed replacement as it was operating at lower capacity. The front right shock absorber was leaking oil, the engine is leaking oil from the rocker cover, the front discs and pads were extremely worn and rusty, and the front left tire was below the legal tread limit. Not to mention the numerous sensor faults that I'm not too bothered about. Additionally, upon taking the car, I was told it was ready to be collected. I arrived an hour early, but I was only given the car almost three hours later. The car was not cleaned as promised, and the boot handle was broken, so I couldn't open the bonnet. I then asked for the car to be cleaned and the boot handle to be replaced. After another hour of waiting, they said the car was ready, but the boot handle was still not replaced. I was then asked to change it myself and send an invoice for reimbursement. It has been 16 days since I sent the invoice, and I have never been refunded. All I'm hearing is that Jo will chase the accounts. In my previous reviews, I posted my experience throughout the process, and I'm glad more than 100 people have read my review. I hope at least half of these people have chosen not to buy their car from this place, as they sell scrap cars. The warranty company already spent £3.7k on gearbox repairs, and now I have been quoted another £1.4k for the remaining repairs, totaling £5k on repairs already, and I have had the car for just under three weeks.”

Helpful Report

Posted 1 year ago

“AVOID AT ALL COSTS. WORST CUSTOMER SERVICE EVER. The worst customer service I have ever received. The car I bought had two issues, the person I dealt with assured me these would be resolved easily and all covered by warranty. I am now months on and have been emailing and phoning daily and am yet to have my issue resolved. At every stage I am promised a call back and never receive one. Each time I eventually get through to someone they assure me it is all about to be sorted and then I wait and it isn't. I have spent months trying to get a simple issue repaired and paid for and they couldn't care less about their customers, as soon as you have left the building you are on your own. I have emailed the CEO directly and he has ignored and never responded. This is dealership that shells terrible cars in bad condition and then leaves you to solve the mess yourself. Avoid at all costs. The most useless company I have ever dealt with.”

Helpful Report

Posted 1 year ago

Hello! We apologize for the appalling experience you've had with our customer service and the issues with your vehicle. We're deeply sorry to hear that the problems you've encountered have not been resolved promptly. We understand that this has caused you significant frustration and stress, and for that, we're truly sorry. We want to assure you that we take your complaints seriously and have forwarded them to our management team for immediate attention. We will investigate this matter thoroughly and work towards a prompt resolution. Please expect a follow-up from our team shortly to address the issues you've raised and work towards a satisfactory outcome. We regret any distress caused and appreciate your feedback, which will help us improve our services.

Posted 1 year ago

“Very bad experience long story short please do consider many times before you make a purchase from them there’s nothing personal but 100%they can’t stand for there words again do not recommend”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your experience at Hilton Car Supermarket. We sincerely appreciate customers like you who communicate their thoughts and feelings concerning our services. We would like to extend our heartfelt apologies for the negative experience you encountered during your recent visit. We understand that you were disappointed with the level of service and feel let down by our team's inability to deliver on their promises. Please accept our sincerest apologies for any inconvenience caused. Once again, we genuinely apologize for falling short of your expectations. Please contact us via email at hiltonassist@hiltoncarsupermarket.co.uk,so we can contact you and make things right. Once again, thank you for your feedback, and we look forward to hearing from you.

Posted 1 year ago

“SHOCKING EXPERIENCE if I could give 0 stars I would. Bought a car from here back in March. Within 3 days the USB sockets broke and the internal system that connected to android stopped working. I cannot access maps on the screen. Called hilton car supermarket as within first month warranty Was fobbed off to warranty services who told me to take it to a garage and get them to call them. Called hitlon car supermarket multiple time to confirm this was correct. Been fobbed off sooo many times now. Took it to a garage who charged me 190 pounds to fix it. They also found a serious issue with the wheel which would cost 800 pounds to fix and has been there before I bought it. Was sold to me without service history even though advertised as having it. Took the car home and the screen broke again on the way. There is a fundamental issue. Have been dealing with after sales. Sent them the paper work. They took a month to tell me they couldn't read it. Still waiting for them to refund the 190 they said they would. Gave fobbed me off to warranty services again and still not resolved. Can never get hold of them and they never call me back. This is not to mention the terrible sales service I got when I bought the car. Would never buy from here again!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback regarding your experience at Hilton Car Supermarket. We sincerely appreciate your honesty and bringing these issues to our attention. Firstly, we would like to apologize for the shocking experience you encountered after purchasing your car in March. We understand that the USB sockets breaking and the internal system not working properly were major inconveniences for you. We are truly sorry for any frustration or inconvenience caused when you contacted our warranty services and were redirected to a garage. We understand that this process should have been smoother and more efficient. We understand how important transparency and accuracy are when purchasing a vehicle, and we apologize for falling short in this aspect. Regarding the broken screen and the delay in refunding the £190, we apologize for the inconvenience and the extended wait time. It is unacceptable that our after-sales team took a month to inform you that they couldn't read the paperwork, resulting in a further delay in resolving the issue. We acknowledge that this is not the level of service we aim to provide. Please contact our customer service team at hiltonassist@hiltoncarsupermarket.co.uk, if you have any further questions or concerns. Your experience highlights critical areas where we need to improve, and we appreciate you bringing this to our attention. Thank you for your patience and understanding.

Posted 1 year ago

Hilton Car Supermarket is rated 4.9 based on 3,110 reviews