Hispek Reviews

Name: Hispek
Address: Unit 13Handley Page WayColney StreetRadlett, Herts
Rating: 1.64

1.6 Rating 22 Reviews

0 %

of reviewers recommend Hispek

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01923 851410

Email:

sales@hispek.com

Location:

Unit 13Handley Page WayColney StreetRadlett
Herts
AL2 2DQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with their customer service. I had ordered a television at the end of their January sale and received a 'Thank you for your order' message at the end of the process. Assuming this to be the end of the process, I waited for my television to arrive over the next week. After 3-4 days I received a generic email from Hispek stating I had recently viewed some TVs on their site and asking if I wanted to purchase. them. Being a little confused, I called Hispek and told them I had already gone through the purchase and payment several days back. After checking with their offices, the sales rep informed that my sale had been rejected by their department post the online submission as the delivery address I had requested did not match the credit card address I had provided. I had purchased the TV as we were in the process of moving into a new house and wanted the TV there for when we fully moved in, while not having moved my card address over yet. Appreciate that Hispek have this security protocol with is good, but they at least could have the courtesy and customer service protocol to contact me (I had provided by number and email during purchase) to inform me that my order had been rejected. Added to this annoyance was a financial loss as Hispek was unwilling to provide me the television at the sale price (TV was £100 off) when I had originally submitted my purchase. They simply said, sorry, this is a new order and we cannot give any price off EVEN THOUGH IT WAS THEIR SALES DEPATEMENT WHO HAD CANCELLED TEH ORDER WITHOUT NOTIFYING THE CUSTOMER. This is highly unexpected of a company who prides itself on customer service. I nonetheless went ahead and purchased the TV from them given I had in the past gotten good service from the company.... But on this one transaction - I was very disappointed.”

Helpful Report

Posted 9 years ago

Dear Akshay, We are sorry to read your comment in this review; we have duly noted the contents. To clarify the situation with the order due to the security issues your order did not even get past the payment, therefore there was no order as such to cancel. With regard the price of the product, the entire one off special deal stock we had from our suppliers were sold within 48 hours and unfortunately we were unable to get any more at the previous price. We are sorry you feel our customer service was disappointing on this occasion, and we thank you for bringing this to our attention. Your feedback is appreciated and we are pleased to have retained your custom. Kind regards Hispek.com

Posted 9 years ago

“charged me twenty pound for a two day delivery window, which they missed by a mile. Delivery agent was dogmatic and did not help either, promised to call me back on the delivery issue, they did not. Still owe me twenty pounds for not meeting delivery thresholds. Item built by LG is excellent of course. Customer service advisor name withheld but can be supplied. regards”

Helpful Report

Posted 9 years ago

“Possibly the worst delivery service ever, i paid for express delivery and the delivery company APC overnight didn't even knock on my door. According to the delivery tracker they left a card even though i was in the house all day and didn't receive a knock on the door or a card through the letter box”

Helpful Report

Posted 9 years ago

Dear Mr Jackson, We are sorry to hear of your dissatisfaction with the delivery of your order. We have confirmed with the carriers that a card was left on the scheduled delivery date 30/09/14 at approximately 10.19. They record the colour of the door as brown. Please accept our apology as you clearly state no card was left? We can see the order was collected from the depot on 01/10/14, we are sorry for the inconvenience this caused. Regards hispek.com

Posted 9 years ago

Hispek is rated 1.6 based on 22 reviews