Hispek Reviews

Name: Hispek
Address: Unit 13Handley Page WayColney StreetRadlett, Herts
Rating: 1.64

1.6 Rating 22 Reviews

0 %

of reviewers recommend Hispek

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01923 851410

Email:

sales@hispek.com

Location:

Unit 13Handley Page WayColney StreetRadlett
Herts
AL2 2DQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought TV samsung for £1,899.00 in 2012 with 5 Years warranty and I paid additional for this £174.99 now I write e mail to all Hi Spek team with no answer Where I can find help now my TV have colour line on screen and the brunch is clouse also the phone is no working Can you help me where I can write , call or go with my tv now?”

Helpful Report

Posted 7 years ago

“Worst customer experience EVER! I purchased an LG TV from Hi Spek that arrived when expected, all good so far. I then opened the box to inspect the product and it looked in perfect condition from initial inspection, packaged it back up and booked for an electrician to install it. Just over two weeks later the electrician put it on the wall and turned it on. To our surprise there was only half a picture and the rest of the screen looked broken. Hi Spek were made aware of the problem straight away and told us to deal with LG direct. LG requested that we sent in photos of the screen and on review (after a few phone calls) they suggested that we got back in touch with Hi Spek for a replacement as the screen looked like it had suffered from pressure damage and must have happened during transit. Several conversations later Hi Spek told me that they were unwilling to replace or repair the TV as we were two days late in reporting the problem - apparently we only had 14 days following receipt to make them aware of any problems. I explained that I had inspected the TV when it arrived and it all looked fine as there was no damage to the packaging and the TV itself looked perfect from the outside. Hi Spek then asked me if I plugged it in and turned it on at that time - I did not, why would I it looked fine to me? I the asked them if they had opened and inspected the TV and tested it when they received it and they said that they didn't, so how can they confirm that it arrived to me that it was not damaged when they dispatched the TV. Hi Spek are unwilling to be flexible, show any goodwill or accept responsibility or believe that it was not damaged at our end - they even blamed the installer who is a close friend and installs TVs of this type all of the time and has done for years. We have now been left with a 55” TV that is not fit for purpose. It was also cheekily suggested by Hi Spek customer services that we contacted our household insurers to claim on our insurance! It appears I am not the only consumer who has had a poor experience of Hi Spek, only wish I had read the reviews before hand. Next time I think I will make my purchases based upon reviews and maybe pay a little more, not just base my decision on price. Just proves the point you get what you pay for.”

Helpful Report

Posted 8 years ago

Dear Kevin, We are sorry you had reason to leave a negetive review. You received the delivery of LG TV on the 29/04/2015 by 2 Man Delivery Service. We have Clear Proof of Delivery. There was no damage reported on Delivery. 17 Days later, On the 15/05/2015 You advised us that the TV was fitted by Third party Installer and you reported to us that his TV was faulty, No mention of Damage To TV was reported . You were advised to follow up with LG for technical setting and reset procedure which can be completed by calling LG technical support. Your installer emailed LG on the 16/05/2015 with the image of the TV. Which was also emailed to us on 21/5/2015 Nearly a month after the delivery, TV was confirmed as being damaged. Our terms and condition of delivery require damage to be reported within 48 Hours Of delivery. On this occasion as the Item was damaged and was not reported in the required time scale we regretfully advised you that product would not be covered. Hispek.com Team

Posted 8 years ago

“Came with the complete wrong power cable, very disappointed. Hopefully they will send the correct cable soon.”

Helpful Report

Posted 9 years ago

Dear Ann Wood, Please accept our apologies for the issue with the plug for your new Bose appliance. A member of the team will contact you to discuss this as we have supplied a brand new unit as supplied by Bose UK. It is possible there is a 3 pin adaptor in the box; these can sometimes be difficult to see as they can be hidden in the internal packing? Kind regards Hispek.com

Posted 9 years ago

“before buy from hispek please read them terms and conditions. for return the item they ask me charge for 30% from the price. good service though I am not satisfied with the product... sound quality is very bad when compared to my old ear phone for the cost. very disappointed with the product.”

Helpful Report

Posted 9 years ago

Dear Sir, We are sorry the headphones do not meet your expectations. We can see the member of the team you spoke to regarding your dissatisfaction with your product, also suggested for full details of our cancelation and return policy to refer to our terms and conditions on our web site, and to come back to us. We have no record of any further communication from you to discuss the matter once the advice suggested had been given?

Posted 9 years ago

“Very bad experience with this company. Quick to take money off me, took 2 days to deliver a faulty model. Bad communication from Hi Spek resulted in me having to take 2 days holiday to wait for collection of the faulty model. Several days later I phoned to chase progress and was informed that nothing would happen until 'engineer had a chance to look at the machine' and Hi Spek were unable to give me a time frame for this exercise. Requested a refund which they applied immediately and bought model elsewhere.”

Helpful Report

Posted 10 years ago

“I cannot answer as the delivery firm say they have called and they have not and there is no card. This is annoying when I have stayed at home especially for the delivery.”

Helpful Report

Posted 10 years ago

Hispek is rated 1.6 based on 22 reviews