HM Reviews

“ I purchased my grandson a pair of jeans no November 9th. He wore the jeans to school for the 1st time on November 12th and the crotch area ripped. I returned the jeans to the H&M store in Eastchase, Montgomery Al and was told that I could not get a refund or exchange the jeans. I was told that H&M sales quality clothes. That is not the case. I will never purchase anything else from H&M. ”

“ I bought a pair of jeans for my son. First time he wore them the back pocket got ripped- we were away so i had them sewn up. He wore them again yesterday and the crotch area was ripped apart. I called customer service and i was told that because i had them repaired the first time it ripped, i am not entitled for a refund. The item was obviously faulty. Jeans are meant to last a long time. Tried uploading pictures but it won't let me. ”

“ Ever since H&M switched to DoorDash, my packages always go missing! The customer service is terrible. They do not care about what happens to your paid items or how they are delivered. Then, they tell you that you have to wait two weeks for a refund! Shop elsewhere; H&M does not care about your business. ”

“ Only gave 1 star as had too! My order arrived on Feb 29th, I sent this back on the same day!! Got an email from H&M to say it had arrived back at the warehouse on 11th of march!!!! Then today 22nd of march the warehouse have emailed me to say the parcel is OK and they will refund me within the next 14 days!!!!! How the hell does it take 36 days to refund someone!!!! Any other business next, zara, tkmaxx, even taking your items back in store your refunded in a few day less then a week. ”

“ My order of a pack of 5 briefs was delivered wrongly as a single brief. Customer service promised a proportional refund but I received only about a half refund which is totally dishonest. Totally useless customer service. ”

“ Charged 8 times for same item and no refund Ordered a pair of pants less than 24 hours ago woke up this morning to text messages from my bank saying that my card had been charged 8 different times for the same item. ”

“ When I called today to find out where my order is that I ordered on 4-11-23, the rep had zero clue and offered a refund. ”

“ I had returned two items and received refund for only one. ”

“ Refund policy is absolutely garbage. ”

“ Now after 15 days I am told that the warehouse team is saying that they didn’t receive my 5 other items which were returned also on 12/12/22 but they received only 1 item so refund of only 1 item will be made. The courier guy from Bluedart is wearing the leggings or the ware house guy. That’s how charity happens in Christmas. ”