HM Reviews

3.1 Rating 414 Reviews

52 %

of reviewers recommend HM

Company Reviews

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Metrics

3.1

Based on 414 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

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I don’t like the idea that customers have to pay for their own bags, even though is for a good cause. I was disappointed when they ask for 10ct a bag. Is not about the money is about that should not be collected from customers Are you the only store doing this? Have not seen any one else doing it. Cashier was very helpful and treat me with respect ?? Marta Naples, fla

Helpful Report

Asked by Marta (11 months ago)

What do you think about the H&M website, regarding functions, designs, and tone of voice?