“placed and order for 5 items, only 4 arrived, H&M refused to refund as the parcel wasn't damaged, reply implied that either I'm too stupid to find the missing item or that I'm trying to get a refund for something I received. The item in question was a cheap Tshirt (£3.00) really? I will never ever shop with H&M again, totally disgusted with their customer services. The mentioned that there was warehouse footage and they can see that everything was in order, but unwilling to share that with me. Filed a charge back with payment provider (refund received), but dread to think how often H&M pull that stunt, who in their right mind goes through all this hassle for such a small amount? And apparently they never make any mistakes oh and the weight of the parcel and the recorded weight does not match, item definitely not placed in the parcel. Utterly disgusted with them”
“Missing 8 of 12 items from an Evri-delivered order that arrived taped over and resealed. Provided photos immediately, including the courier's own delivery photo showing the tape. H&M refused a refund three times without explaining how the evidence was assessed, and twice failed to respond within their own promised 48 hours. £77.82 charged for goods I never received. Now escalated to a payment dispute. Buy with a payment method that gives you protection - you may need it.”
“The assistant was very rude at the checkout today, our purchases set off the security alarm when we tries to leave and she made a snarky remark when I had to walk back to the checkout to have all the security tags rechecked. No one came to the door to assist when the alarm went off. In total it took over 25minutes to make our purchases on a quiet Sunday.”
“Jeans fabric fell apart after only 6 weeks. Contacted customer support with photos, they issued label for return. Returned product and then they refused to refund.
Been shopping with H&M for 20+ years but will never use again after this experience. Having to issue Consumer rights claim via bank to recover money.”
“WELL, yesterday on 8th june, THEIR WEBSITE CLEARLY SAYS THAT THERE IS A 25% OFF OFFER FOR THOSE CLIENT IF WE BUY ITEMS ON BIRTH DAY DATE. TILL NOW ITS SHOWING THE SAME INFO BUT WHEN I WENT TO STORE AND BUY SOME CLOTHS, THE CASHIER DENIED ABOUT THE OFFER SAID IT WAS ALREADY CLOSED., BUT HOW COME THE WEBSITE STILL SAYS SO. PLEASE DON'T PUT YOUR CUSTOMER ON CONFUSING LIKE THIS. THIS LITERALLY UPSET ME AND WILL TO OTHER CUSTOMERS TOO. ITS A SCAM TO BE HONEST.”
“I’ll never forget how close I came to giving up before Robinson stepped in. I was overwhelmed and drained, but they met me with kindness, patience, and genuine care. They took the time to understand my situation, offered clear solutions, and made sure I was never left in the dark. Their consistency and warmth made me feel supported like family. Looking back, I’m beyond grateful — their dedication didn’t just solve my problem; it restored my faith in true customer care.”
“What began as a lingering technical issue gradually escalated into a serious account lockout, creating uncertainty and mounting pressure. Conventional support channels failed to provide clarity or progress, which only added to the frustration. After careful consideration, I reached out to U.R.F, under the leadership of Unique Services. From the outset, their approach was methodical and reassuring. The team conducted a thorough assessment, identified the root cause of the security compromise, and acted swiftly to restore full access. More importantly, they reinforced my account with advanced protective measures, ensuring the long-term safety of my portfolio. Their expertise proved invaluable at a critical moment.”
“Everkything has gone wrong, and I still have not received the goods.
Each time I ring customer services (who are rubbish), I am told a different story as to the reason for the delay.
Apparently, they have thousands of parcels 'stuck' in their warehouse!!
Good Luck to anyone else who tries to order with this company.
AVOID AT ALL COSTS
They also will NOT ALLOW YOU TO CANCEL AN ORDER - which is illegal !”
“I purchased my grandson a pair of jeans no November 9th. He wore the jeans to school for the 1st time on November 12th and the crotch area ripped. I returned the jeans to the H&M store in Eastchase, Montgomery Al and was told that I could not get a refund or exchange the jeans. I was told that H&M sales quality clothes. That is not the case. I will never purchase anything else from H&M.”
“I bought a pair of jeans for my son. First time he wore them the back pocket got ripped- we were away so i had them sewn up. He wore them again yesterday and the crotch area was ripped apart. I called customer service and i was told that because i had them repaired the first time it ripped, i am not entitled for a refund.
The item was obviously faulty. Jeans are meant to last a long time. Tried uploading pictures but it won't let me.”
“I have ordered online and I want to make a return, the ACS that was supposed to make it told me that they no longer accept returns. HM customer service does not answer and I tried reaching them multiple times. 2 months have passed now and i still wasnt able to return them.”
“I received faulty items. Contacted customer service and they said I can do in store or online return. Firstly, I wanted to do online return but as it was asking to pay for drop off, I took the item to a store. My return was declined in the store as they said they can not accept faulty items. At the end, I didn’t have any choice rather than doing an online return and pay for it.
I don’t know who is responsible for my time, travel and return cost.”
“Ever since H&M switched to DoorDash, my packages always go missing! The customer service is terrible. They do not care about what happens to your paid items or how they are delivered. Then, they tell you that you have to wait two weeks for a refund!
Shop elsewhere; H&M does not care about your business.”
“I am extremely disappointed with my recent experience with H&M. I purchased two items and paid extra for next-day delivery. The Arket item, which was sold by H&M, did not arrive on time. It was not made clear when paying extra for faster delivery that only the H&M item would be delivered the next day. While it did state that items might arrive in separate packages, I have had similar experiences with other reputable companies like Next and Marks and Spencer, where items are shipped from different warehouses or stores.
When I attempted to return the item, I encountered more issues. I was not informed that the Arket item had to be returned directly to Arket, nor that I would be charged a $25 return fee (which is half the cost of the sweatshirt). This lack of transparency is unacceptable, especially when my contract was with H&M.
Other retailers like Next and Marks and Spencer would never allow this kind of confusion and hidden fees for third-party returns. They make their return policies clear at the time of purchase and do not impose additional costs on customers.
It is frustrating that H&M has failed to communicate these policies properly, leaving me with an item I no longer need or want, along with unexpected additional costs. I would expect more from a company of this size. I will not be shopping here again until this issue is addressed. I have informed the company by Chat (Luke) and Email (Cleo) with no resolution.”
“I have never encounter this issue with other stores, where you can not exchange their products without a receipt. I understand if it is a return, but I was requesting an exchange of something I received as a gift and was not provided a gift receipt. The item was too big and needed to exchange for same product, smaller size. They have their own brand so it’s not a product from any other store, still I was told that an exchange was not allowed. Now I know where NOT to buy my clothing !”
“Probably not many people will pay attention to this review since this company has more than 12000 bad reviews, but anyway I will add my experience at the H&M store in Aventura Mall in Miami Florida (Aventura)
Like everyone knows most of the stores are offering half of the year sale and H&M is not the exception
I was very excited when I arrive at the store this morning and I saw a sign of dress pants for men listed at 9.99, I tried them on and they were ok so I decided to buy them
As soon as I get to the cashier the lady scanned the pants but she was charging me $15.99 plus tax around $17.00, when I explained to the cashier that the price were 9.99 not 15.99 she asked the manager but when he came in and I explained the situation he told me that I was incorrect and he will not sell it for 9.99
Fabricio the manager at the store was so rude and even showing him the price he refused to honor the 9.99 price for the pants
I believe this manger should be removed from the store, he has no education, no manners and extremely disrespectful
I was about to call the police for being so disrespectful
I did not purchase the pants but filed a complain with the company
I am only hoping this Fabricio manager must be removed immediately form the company since he is not capable to deal with public
I am also hoping after I file the complaint with the corporate office some one calls me to address this issue”
