“The return service is unprofessional and for 14 to 30 days after the pickup one has to wait for the money to come back in account. No exchange facility means you go and buy the same product in a different size and wait for the earlier refund to happen for a month.
It’s like blocking money. Not acceptable and customer friendly.”
“I used to LOVE H&M and I was ordering from them on a regular basis for my entire family.
However, extremely long delivery times are unacceptable and I'm not ordering from them anymore. They take your money for all the items ordered, it takes forever to deliver, customer service is useless and you don't have the option to cancel your order.
Compared to all other sites like Zara, Reserved, and C&A...H&M is just not reliable. Also, many products (sizes) are out of stock.”
“I order from the website it stated 3-5 working days, the items have still not arrived. I contacted customer services by telphone (at huge expense for the call). I was told that the website stated it was a 10 day delivery in my view at no point during the pruchae or delivery confirmation was this stated or I would have opted tyo collect from a store. The explination given was that the contract had changed from Post NL to DHL and Budbee and it was actually Budbee's fault for not delivering. I pointed out this was not the case and it was actually h&M resonpsability to ensure that the company could meet the capactity it agreed to. So I now have to wait 10 working days before I the delivery can be considered lost and I get a refund. In the meantime I have a 14 year old child wiating on warm winter hoodies in this weather.”
“Horrible customer service that will not help you. Ordered a jacket online for my doughter, waiting 10 days and they cant even give you any update nor refund. Toatlly useless. I will never ever order again online.”
“Two beautiful sweaters, one in cherise and one in black
Can not believe my luck I am never this fortunate.
HM customer phone no. +1 (805) 410 5040.
HM customer phone no. +1 (805) 410 5040.
HM customer phone no. +1 (805) 410 5040.
Plus swear to gawd, included in the bag was a return label. Might have to apply postage but whatever Won't tempt fate, I'll go to the store before I order again. Shar”
“Jeg er virkelig tilfreds med mit nye tøj. Hurtig levering, god service og god kvalitet. Jeg føler, at jeg vil vende mig her for en ny ordre meget snart.”
“Ive read many terrible reviews H M of course AFTER I place my order. Put an order in 10/27/22 and received today 11/3/22.
Two beautiful sweaters, one in cherise and one in black
Can not believe my luck I am never this fortunate.
Plus swear to gawd, included in the bag was a return label. Might have to apply postage but whatever Won't tempt fate, I'll go to the store before I order again. Shar”
“Good for nothing!!! Didn’t help me with anything, waste of time calling Customers Service! I had received a Gift Card as a present for my birthday in September 2022 from my 13 years old niece. When I tried to use it in October 2022 ( brand new gift card) in one of the shops H &M and the lady from the cash register told me that the gift card is expired when it was never used. The gift card PIN CODE was scratched by the cashier in the shop .This H & M gift cards are created for scamming people and of course customer service have done nothing to help.”
“Worst service in Regina Cornwall store. So I called 1855 no for customer service. Even worse. Cheap stuff with cheap people. Never going back there. I request everyone who is reading reviews don’t go there. It’s waste of money”
“Sooo disappointed! I placed an order for 2 items last night. This morning I received a text message that H&M had everything 20 percent off. I called customer service to see if I could cancel my order and reorder today in order to receive the discount. I was politely refused. I am a member but for time convenience I checked out as a guest so now if I were to reorder for the discount I would have to pay for the return of the original order. They said I could return it to a store however, I live 5 hours from any H&M store and do not plan to be travelling there anytime soon!! There was little I could say, it was not the customer service reps fault, she was only following protocol. I certainly will question purchasing online with H&M in the future!!”
“Absolutely awful customer service. Have a disability that makes me use online shopping for years. This is my first bad review and my first and last time using h&m. Also notice my bad review on their website was not published, they seem to only post positive reviews. Am so sorry I did not check more objective reviews before I purchased from them. Hope this helps someone else.”
“My first experience ordering on-line from H&M went very well. I had a question about an item and called their customer service. I didn't have to jump thru hoops to speak to a representative...a Real Live person actually answered after a very short wait. When my order arrived, I was extremely pleased at the high quality of each item and the sizing was perfect! I will order again in future, for sure.”
“Shameful company who couldn’t care less about your orders and if you get them or not! Do not use them as it’s more hassle than it’s worth go to a decent retailer that will actually care about you and your order! Clearly don’t want the business and allowing their postal company to dictate to them about who gets their orders and who don’t!!”
“H&M Newbury over charged me for a jumper. The girl asked me if I was paying in cash, I said yes. She told me it was £35 and so I paid not realising until later the receipt said £20! I went back to demand my money back but I had no proof and no one gave a monkeys. Called customer service, again, couldn't care less.
AVOID H&M NEWBURY UNLESS YOU WANT TO GET SCAMMED!”
“I bought two pairs of trousers, one pair wore through in a couple of moths, the other pair I tried to take back. I swapped them but had to pay £10 for trousers that were the same price. Realising I had been rooked, I tried to get a full refund they only refunded me the price of the original.
Scammed me out of £10.”
