Sooo disappointed! I placed an order for 2 items last night. This morning I received a text message that H&M had everything 20 percent off. I called customer service to see if I could cancel my order and reorder today in order to receive the discount. I was politely refused. I am a member but for time convenience I checked out as a guest so now if I were to reorder for the discount I would have to pay for the return of the original order. They said I could return it to a store however, I live 5 hours from any H&M store and do not plan to be travelling there anytime soon!! There was little I could say, it was not the customer service reps fault, she was only following protocol. I certainly will question purchasing online with H&M in the future!!