Ordered a white H&M jacket in medium price £34.98 When it arrived l was so disappointed. It arrived in a cheap paper bag envelope, then inside had been squeezed into a small plastic bag not fit for purpose and a quarter of the jackets size not only was it badly “folded” but very badly creased all over where it had been squeezed into a the plastic bag it looked like a crumpled rag. I don’t think even ironing or leaving it on the hanger for a few days would have got the creases out to make it wearable. Shame on you H&M for sending something out in that condition without care it looked so lovely in the photos but not when it arrived. When l ordered a navy jacket at the same price from a well known high street chain store it arrived in a box fit for size, folded with tissue and a plastic cover and on opening not a crease in sight. Hence l will order further things from them but never order from H&M again. I am of course sending the jacket back in the same state it was sent to me and taken photos l hope you have the decency to refund my money promptly or l will be writing another bad review for H&M on here and trust pilot