HM Reviews

3.1 Rating 412 Reviews

53 %

of reviewers recommend HM

Company Reviews

Questions

Metrics

3.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does HM deliver?

Helpful Report

(18 hours ago)

HM delivers items by Courier and Postal Service.

Helpful Report

(18 hours ago)

0.00%

Industry Average

“ Disgusted with there customer service. Highly disappointed.. Delayed delivery, returns cancellation and refund policies are pathetic. Got the wrong delivery center address so couldn't do d self pick up. Nobody from the HnM or delivery partner could give me the exact status of my parcel. And 24hrs deadline to revert kept on extending to almost forever but no solution. ”

- Priyanka

“ When checking with an unsympathetic and uncouth customer service person, they referred me to their delivery policy in fine print that orders more than Ten Thousand pesos is taxable. ”

- Anonymous

“ I never got the package after an H&M agent guaranteed me of delivery and refund. ”

- Lucy Meckler

HM Reviews

Delivery - Slow