HM Reviews

3.1 Rating 414 Reviews

52 %

of reviewers recommend HM

Company Reviews

Questions

Metrics

3.1

Based on 414 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does HM deliver? How long does HM take to deliver? Does HM deliver on time? How is accuracy and good condition of items delivered by HM?

Returns

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Customer Service

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How does HM deliver?

Helpful Report

(1 week ago)

HM delivers items by Courier.

Helpful Report

(1 week ago)

0.00%

Industry Average

“ Disgusted with there customer service. Highly disappointed.. Delayed delivery, returns cancellation and refund policies are pathetic. Got the wrong delivery center address so couldn't do d self pick up. Nobody from the HnM or delivery partner could give me the exact status of my parcel. And 24hrs deadline to revert kept on extending to almost forever but no solution. ”

- Priyanka

“ When checking with an unsympathetic and uncouth customer service person, they referred me to their delivery policy in fine print that orders more than Ten Thousand pesos is taxable. ”

- Anonymous

“ I never got the package after an H&M agent guaranteed me of delivery and refund. ”

- Lucy Meckler

HM Reviews

Delivery - Slow