HM Reviews

3.1 Rating 420 Reviews

52 %

of reviewers recommend HM

Company Reviews

Questions

Metrics

3.1

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact HM?

Helpful Report

(3 days ago)

You can contact HM by Telephone, Email and Live Chat.

Helpful Report

(3 days ago)

57.14%

Industry Average

“ Contacted customer service and they said I can do in store or online return. ”

- Anonymous

“ Ever since H&M switched to DoorDash, my packages always go missing! The customer service is terrible. They do not care about what happens to your paid items or how they are delivered. Then, they tell you that you have to wait two weeks for a refund! Shop elsewhere; H&M does not care about your business. ”

- AM

“ I’m completely shocked by H&M’s customer service. I returned 4 items and they have only refunded me 3 items. All 4 items were in the same parcel so either them have made an error or they are being dishonest. Either way I am left feeling extremely shocked and I feel very disappointed. It has put me off shopping online. ”

- Anonymous

HM Reviews

Customer Service - Average