HM Reviews

“ Disappointed in everything No communication, shocking customer service and lied to just to close the complaint. Avoid. ”

“ I bought a pair of jeans for my son. First time he wore them the back pocket got ripped- we were away so i had them sewn up. He wore them again yesterday and the crotch area was ripped apart. I called customer service and i was told that because i had them repaired the first time it ripped, i am not entitled for a refund. The item was obviously faulty. Jeans are meant to last a long time. Tried uploading pictures but it won't let me. ”

“ I have ordered online and I want to make a return, the ACS that was supposed to make it told me that they no longer accept returns. HM customer service does not answer and I tried reaching them multiple times. 2 months have passed now and i still wasnt able to return them. ”

“ Contacted customer service and they said I can do in store or online return. ”

“ Ever since H&M switched to DoorDash, my packages always go missing! The customer service is terrible. They do not care about what happens to your paid items or how they are delivered. Then, they tell you that you have to wait two weeks for a refund! Shop elsewhere; H&M does not care about your business. ”

“ I’m completely shocked by H&M’s customer service. I returned 4 items and they have only refunded me 3 items. All 4 items were in the same parcel so either them have made an error or they are being dishonest. Either way I am left feeling extremely shocked and I feel very disappointed. It has put me off shopping online. ”

“ My order of a pack of 5 briefs was delivered wrongly as a single brief. Customer service promised a proportional refund but I received only about a half refund which is totally dishonest. Totally useless customer service. ”

“ Dreadful company, the sooner they go bust the better, if you want your paid for items quickly then this company isn’t for you, I’m still waiting for mine that have got lost in the system, and this is over 2 weeks, they use evri courier service which are just as bad as them!! H and M have taken my money though. Your unable to speak to anybody and the so called chat bot system is a complete farce,I will never order from them again. ”

“ H&M has terrible customer service and shoddy order follow through. ”

“ Awfully Terrible Customer Service. ”