HockeyDirect Reviews

Name: HockeyDirect
Address: 5 Metro Centre, Ronsons Way, St Albans, Hertfordshire
Rating: 3.56

3.6 Rating 18 Reviews

56 %

of reviewers recommend HockeyDirect

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Phone:

01727 736964

Email:

admin@hockeydirect.com

Location:

5 Metro Centre,
Ronsons Way,
St Albans
Hertfordshire
al4 9qt

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst experience I have ever had from online shopping. Awful customer service. Have asked numerous times to instigate a complaint and for the matter to be escalated to a supervisor however I am continually ignored and informed “they are not working today”. Nothing heard about my order for 6 days so I contacted HockeyDirect on 05.05.24. I was told the hockey bag was out of stock so I asked for remaining items to be sent - stick and shin pads. By 0950 hours on 08.05.24 after a phone call I was told the items had still not been sent so I cancelled the entire order. I was assured this had been done. I did not receive confirmation of the cancellation so requested this by email at 1054 hours the same day. The following afternoon I received an email from HockeyDirect stating the order had been dispatched and could not be cancelled. From checking the tracking information I learned the order had been dispatched after cancellation. From that time until 29.05.24 I experienced shambolic customer service, and received aggressive and condescending text in emails. This was a series of errors on the part of HockeyDirect however I was the one having to rectify and return items. I have eventually received a refund one month later. I will never buy from HockeyDirect again and implore others to AVOID AT ALL COSTS!!!!”

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Posted 6 months ago

“I sent for 2 pairs of hockey shoes for my daughter as it is her first pair and needed to make sure she had a choice. I had read the refund policy which seemed straightforward. From returning 1 pair on 12th Feb with tracked delivery it took until 4th March to receive the refund - that was after chasing twice. The hockey shoes are fine but just be aware that the return process is not great”

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Posted 9 months ago

“I have not received my order or any updates on it despite emailing.”

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Posted 9 months ago

“Great glove, exactly what my son needed.”

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Posted 9 months ago

“Prompt and correct”

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Posted 9 months ago

“Very quick and good service”

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Posted 9 months ago

“Great stick”

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Posted 9 months ago

“Product as described but delivery was slow compared to others, item was wrong size so returned via returns process which was prompt. However I am still awaiting refund nearly a month after return and return was only acknowledged when I chased. Refund was sad to be around 5 days, that was 9 days ago. Will probably not use hockey direct or sister companies again.”

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Posted 9 months ago

“brilliant service”

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Posted 9 months ago

“Tried to buy some hockey goalkeeper padded shorts. The actual sizes of all makes was not immediately available. Hence the ones ordered and delivered were much, much too small. Very, very disappointed, that under 'distance selling' the customer has to pay the return postage - unlike many other companies. Beware of the additional postage costs, if you may wish to return an item. Not the best customer focus . . .”

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Posted 9 months ago

“Quick easy delivery”

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Posted 9 months ago

“Very little stock, I'm sitting with over £200 of vouchers and can't use them as they have no stock. When asked when new stock is arriving you get a short answer of we don't know. Very very fustrating”

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Posted 10 months ago

“Excellent service.”

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Posted 10 months ago

“The order didn’t arrive and I was promised a refund. Still waiting 4 days on for it to be processed.”

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Posted 11 months ago

“Ordering was fine but it took a long time from order placement to delivery. Items were in stock so I was unsure as to why there was such a wait and no updates during the process regarding any delay or waiting time.”

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Posted 11 months ago

HI Chris, Thanks for leaving a review. I can see the items stated there would be an delay by a couple of days however we took longer to fulfil the order. We will look into why this happened to prevent this from happening in the future.

Posted 11 months ago

“Quick delivery and no problems with the order, the jacket was very good quality, would purchase from here again without a doubt”

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Posted 11 months ago

“Quick and excellent service”

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Posted 11 months ago

Thank you Zoe for your 5 star rating of HockeyDirect! We are delighted to hear that our quick and excellent service has been up to your expectations.

Posted 11 months ago

“Looks good and perfect fit for 11 year old daughter. Quick delivery too.”

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Posted 11 months ago

Thank you so much for the great 5 star rating Rhiannon! We're glad to hear that the HockeyDirect product looks good and fits perfectly for your 11 year old daughter. We also appreciate your feedback on our quick delivery. Thank you again for your support!

Posted 11 months ago

HockeyDirect is rated 3.6 based on 18 reviews