holiday inn, runcorn Reviews

2.00 Rating 2 Reviews
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Arrived checked in on the 7th March 2019 until 11th March 2019 from Oxford. The staff named Alex booked me in Room 402 went to the room and found out the room has never been done. The bed has used towel on the bed. The bin is still full of rubbish. there’s a lager beer near the headboard. Some pennies on the top of the desk. Went to the bathroom still have towel on the floor. I went to the reception and told the duty staff Alex and told him do you really wanna make me feel worst that what I’m feeling today? Do i have to have millions before you can give me a clean room? He is very apologetic and said no of course not. I said why did you put me in the room that is never been clean? He said I am so sorry I didn’t know. I ask do you ever check your computer record if the room has been clean? He said I will transfer you to room 407 moved in there and hoping to get some rest coz I was tired travelling all day from Oxford I couldn’sleep the room is very cold i tried not to complain and told myself not to go to the reception and again but about 5 am I still couldn’t sleep so I decided to call the reception and told the staff that the room is cold he answered I will send my colleague there to check it. The guy arrived with the little heater Manufacturer’s called interpart. I told the guy i don’t need the little heater can you please fix the heater and he did. I was very tired on the day that I arrived and never have a sleep until 8 am. I have checked in a lot of hotels in the UK and globally but never ever have experience an like this. Please IHG Group Personnel can you please train all your staff properly and make sure that they can deliver the best service that you can offer to your clients i am hoping that none of your future clients will experience what experienced in your hotel.
Helpful Report
Posted 9 months ago
After check in we went to our room and found hair, dirty towels and general muck in the bathroom, the rest of the room was clean however. Went and complained and the duty manager never apologised and called romm services. They said we've done that room, tutted and went to the room. They replaced the towels, used a dirty towel to clean the floor and left saying "sorry, running late, I finish at 4:30". Breakfast, turned up, no table was clean so they put us at a dirty one, we waited 15 minutes for them to clean it. Then we had to ask for cutlery. We got our self-service breakfast, then had to go and find someone to get a cup of tea and coffee, basically left us to it without any instructions or assistance. When we checked out the couple in front where sked for feedback, but they never asked us as we think they made a note on their system to ignore us if possible. What a dump!!
Helpful Report
Posted 2 years ago
holiday inn, runcorn is rated 2.00 based on 2 reviews