Homebase Reviews

“ Ordered sliding wardrobe doors had to ring customer service to rearranged delivery ate due to our house move being delivered the last time we rang to change delivery date the rearranged no problem then one hour later received an email to say they had cancelled our order!!! Emailed customer service to told to re order so I have had to wait over a month the delivery rep ordered sliding door was supposed to be delivered today and no supprise no show and no response from Homebase or courier to say why the delay. ”

“ Unhelpful assistant on telephone customer service desk and confusing delivery information. ”

“ In December 2023, I placed a German kitchen, and I have been promised a delivery timeline, which is expected to take up to 6 weeks. ”

“ Ordered a patio set in store ,after a week we got a text from XPO the delivery people "today is the day of delivery" with a 9.30am delivery time ....3 days later it's still out for delivery, no one knows where it is ... unbelievable ”

“ Worst company service ever. Do not use. Failed deliveries twice, they are unable to contact their own logistics company other than by email which may take 3 days. Still no delivery, still no response. Avoid at all costs. ”

“ After opening the sofas I found both to be the incorrect colour and model! Rang customer services who confirmed the earliest re-delivery would be in another week’s time on the 30th, this despite us currently having no seating in our sitting room and expecting guests over the bank holiday weekend. ”

“ I had a delivery scheduled for 5th of January 2024 and at 3. ”

“ Of course they need to hear about this because it is just so not a customer oriented experience delivery they have to sort this out; I work extensively in this field and know that this sort of experience will absolutely cost them customers and market share. ”

“ We were then told, that we could get the Gazebo to take with us, if we dismantled it ourselves! We declined that dangerous offer, just in case we hurt another shopper with the large metal parts! Next, we were informed that we had to arrange our own collection/delivery, with 'Shift' but had to wait until the store found someone to dismantle it! It is now, 06 August and we still have no idea when we will get the item which we paid for. ”

“ Ordered parasol 2nd June and paid £6 delivery fir following day 3rd June rang customer help line mid afternoon and told out fir delivery but when I checked tracking stated still at depot and gas not been delivered- disappointing to say the least! ”