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Ordered some paint for next day delivery, it turned up 3 days later, but was the wrong paint - complained and explained the issue, told me they'd send correct paint, due today, so checked status, they aren't sending paint and just issued a refund. No communication, no common sense and a big fat waste of time.
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posted 3 weeks ago
- Luke
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I purchased an air conditioner from them, this was dispatched directly from their supplier, the unit had a fault which was a loud knocking noise, I contacted them within 24 hours of delivery and subsequently provided evidence of this.
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posted 2 months ago
- Anonymous
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Ordered sliding wardrobe doors had to ring customer service to rearranged delivery ate due to our house move being delivered the last time we rang to change delivery date the rearranged no problem then one hour later received an email to say they had cancelled our order!!! Emailed customer service to told to re order so I have had to wait over a month the delivery rep ordered sliding door was supposed to be delivered today and no supprise no show and no response from Homebase or courier to say why the delay.
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posted 1 year ago
- Anonymous
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Unhelpful assistant on telephone customer service desk and confusing delivery information.
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posted 1 year ago
- Anonymous
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In December 2023, I placed a German kitchen, and I have been promised a delivery timeline, which is expected to take up to 6 weeks.
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posted 1 year ago
- Margareta
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Ordered a patio set in store ,after a week we got a text from XPO the delivery people "today is the day of delivery" with a 9.30am delivery time ....3 days later it's still out for delivery, no one knows where it is
... unbelievable
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posted 1 year ago
- Will
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Worst company service ever. Do not use. Failed deliveries twice, they are unable to contact their own logistics company other than by email which may take 3 days. Still no delivery, still no response. Avoid at all costs.
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posted 1 year ago
- Anonymous
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After opening the sofas I found both to be the incorrect colour and model! Rang customer services who confirmed the earliest re-delivery would be in another week’s time on the 30th, this despite us currently having no seating in our sitting room and expecting guests over the bank holiday weekend.
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posted 1 year ago
- Anonymous
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I had a delivery scheduled for 5th of January 2024 and at 3.
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posted 1 year ago
- ""
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Of course they need to hear about this because it is just so not a customer oriented experience delivery they have to sort this out; I work extensively in this field and know that this sort of experience will absolutely cost them customers and market share.
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posted 2 years ago
- Shocked At Such Bad Customer Orientation