Homebase Reviews

“ I ordered 7 bottles of distilled water but only received 3. I did not realise they used DHL for delivery. There is no telephone number to call Homebase and DHL does not respond to telephones of course! ”

“ I ordered a product on the 11 May and received a confirmation email stating delivery would be by the 13 May. ”

“ Ordered garden bar online luckily paid by PayPal as promised delivery date was incorrect and not adhered too. This happened twice thereafter with no delivery. Customer services are a joke either by phone or website. What's really sad is that Homebase was once a good reputable company however since The Range took over its a mess. My advice is stay well clear. ”

“ Delivery arrived on a different day to that advised 2. ”

“ we ordered toilet, sink and unit plus large shower, delivery time gone Homebase ignoring us ”

“ Ordered some paint for next day delivery, it turned up 3 days later, but was the wrong paint - complained and explained the issue, told me they'd send correct paint, due today, so checked status, they aren't sending paint and just issued a refund. No communication, no common sense and a big fat waste of time. ”

“ I purchased an air conditioner from them, this was dispatched directly from their supplier, the unit had a fault which was a loud knocking noise, I contacted them within 24 hours of delivery and subsequently provided evidence of this. ”

“ Ordered sliding wardrobe doors had to ring customer service to rearranged delivery ate due to our house move being delivered the last time we rang to change delivery date the rearranged no problem then one hour later received an email to say they had cancelled our order!!! Emailed customer service to told to re order so I have had to wait over a month the delivery rep ordered sliding door was supposed to be delivered today and no supprise no show and no response from Homebase or courier to say why the delay. ”

“ Unhelpful assistant on telephone customer service desk and confusing delivery information. ”

“ In December 2023, I placed a German kitchen, and I have been promised a delivery timeline, which is expected to take up to 6 weeks. ”