Homebase Reviews

“ In store purchase . Went for paint for large building unit. Julie was so helpful and knowledgeable we changed what we were going to order for paint she suggested . Julie was so polite and went above and beyond / great customer service . 10/10 sealand Road Chester store ”

“ Excellent help from Mark Shannon of the bathroom department at Maidenhead Homebase in May, 2024. Nothing was too much trouble from measuring the bathroom to making sure that I had exactly the right suite and fittings. Because of his service I will be using Homebase in the future. ”

“ Brilliant customer service today at the till … the gentleman was extremely kind, considerate and very professional he even encouraged me to buy 3 all purpose jack’s magic compost .. an excellent employee thank you x ”

“ Hi reserved 2 tins of paint online and payed for it had been in the Hamilton branch they did not have it lady at customer service advised us to do this before we went to make sure they had it before travelling from Wishaw to pollokshaws got there only to be told they only had 1 As it had not been picked. ”

“ I visited the Hexham store and was assisted by David who was extremely knowledgeable, helpful & very professional. Brilliant service, thanks David ”

“ day arrives I thought il ring customer services to see what time its coming. ”

“ We visited Homebase in Maidenhead today to purchase a nest of tables. We were assisted by Connor who was friendly, professional and extremely patient. Nothing was too much trouble. Amazing customer service. ”

“ This is a pretty good program if you go with the paid package. The biggest/most frustrating aspect of this program for me is the wait time for customer service. Thankfully I don't have to contact them often. However, today, I did and again waited for an extended amount of time (almost 40 minutes).That is a long wait time when you are trying to run a business. ”

“ I would like to commend Sarah from the Telford store because she went above and beyond normal customer service when she sorted out the mess that the Wolverhampton store made of mixing my Dulux Grey steel 4 paint. ”

“ Con artists. Absolutely appalling customer service still awaiting on my refund. Cannot get to speak to anyone directly. Just a generic email. Don't ever order anything on line as you won't get the item or the refund ”