Homebase Reviews

“ Goods not delivered customer service useless ”

“ Awful customer service - when they eventually hitt back to me via email!! Bought a sofa only 6/7 months ago, that cost £359. ”

“ Nothing arrived on the 13 May and when I contacted customer service I was advised that I ordered on the 12 May and that delivery would be on the 14 May. ”

“ Twice I have placed an order never received email to say parts ready to collect.cant contact Cust service.wo4st service ever do not use ”

“ The goods delivered weren’t good so I wanted to return. Tried phoning the number online no response. 100 calls made in 4 hrs!! Tried contacting customer service for returns slip but as I checked out as a guest wouldn’t let me through. Sent email for complaint but returned unsent. I will never ever ever use this firm again. ”

“ I placed my order twice and they cancelled both times, even though their own customer service confirmed the items were in stock. ”

“ Absolutely shocking service and I will never buy from Homebase again. ”

“ Ordered a shed on line 28th June...Evri got involved and i ve hit the end of the line. No customer service from Homebase....no customer service from Evri. AI bots are pathetic. I will never shop in Homebase again. Having seen the comments re sheds mine will go straight back if and when Evri deliver it. I cant even comment on the quality of the shed or whether or not its damaged as its not here. ”

“ for a very sharp tin shed that flaps in the wind with no doors !! 😳 There customer service is a disgrace. ”

“ Live chat were no help said to wait 48 hours just for a response not on how to fix the situation!! Appalling customer service. ”