“Bought a wrong mattress,phone for smaller size they delivered but didn't take wrong size back,they told me they will phone me,from 2024/11/11 up until now its more than month send email---reaction---is feedback utmost important,sincere apologies,will contact within 72 hours send more than 5 emails and every time is the same reaction”
“You are the most horrible service provider i have ever heard off, your consultants are extremely rude. i am constantly being called for sales that i am not interested in. my account with you is up to date yet you call me everyday asking when i am going as i dont know i have to pay you. JUST STOP CALLING ME FOR NONSENSE. I WILL NEVER EVER RECOMEND YOU TO ANYONE.”
“Waited for my order for over a month, received calls of empty promised only for my order to be returned by the courier company. I mean is that even allowed!? Very disappointed!”
“Good day, I am very dissapointed with the working staff at Homechoice Bloemfontein, today 25 November 2024 is the second time I was not happy with their service, They are absolutely rude, no communication skills whatsoever, they help clients that came after you first and are absolutely working very slow, waiting time is 2hpurs plus...”
“Am a second buyer at homechoice,,,,however agents are calling me daily saying that they cannot debit,,,I did inform them that I have never ever received a mandate which I must approve via my bank app,however i did recieve my purchase still,,,and I did ask them to rectify,,,on Saturday on the 18th,,,,today another agent called me asking me when am I making a payment,,,,I was surprised ,,because am still waiting to receive the "mandate" to approve the debit ,,hence am not a first time buyer I've never experienced such,,,,to a point whereby agents are shouting at customers,,,,”
“I ordered a sound system with Home choice on August and I received a message from their head office that my delivery is on the way.I went to the store(mall of tembisa)several times to ask about the delivery but the staff was very rude I only got one respond that they will call me when my order has arrived and they never did.i went there after a month I asked the same question and I got same respond that I should go home n wait so I told the lady to help me cancel the order n she refused telling me that whose going to pay for that order and they cannot sell it again ,mind you I didn't even receive the other n also is not at the store so she asked for my details saying that she want to cancel the order but no she did a stop order for me.The frustrating part is that they call me 7 time a day bullying me that I should pay for my order n they always sending me messages that I should pay.
So the bullying continued until today there still continuing calling and sending messages.i tried calling their office but the guy told me that is non of their business that the bank is charging me for not paying that stop order .
I told them to cancel my account with them and they refused so this is totally fraud and I don't ever wish buying at home choice.such a bad service with unprofessional staff 🚮🚮🚮.very disrespectful I remember the last time was buying the pots and the two ladies (employees)where laughing at me telling me why did I choice those pot I should have taken the other one and why do I have to buy expensive pots at home choice where I could just go to a Makula store and buy nice pots with a reasonable price ....and I regretted for not listening to them because the pots are horrible ðŸ˜ðŸ˜ðŸ˜”
“SALES PEOPLE PHONED ME SEVERAL TIMES TO BUY FORM HOMECHOICE, EVERYTHING WENT WELL WITH THE ORDER, BUT EVERY AFTER THAT IS HORRIBLE SERVICE, STAFF MEMBERS AT YOUR CONTACT CENTRE ARE EXTREMELY RUDE, CANT THINK THAT THEY TREAT CUSTOMERS LIKE THAT. AND I HAVE HEARD THIS FORM SO MANY PEOPLE.
I CANCELLED MY ORDER AND WILL NEVER EVER BUY ANYTHING FROM YOU OR RECOMMEND YOU TO ANYONE. PLEASE REMOVE MY CONTACT DETAILS FROM YOU SYSTEM I WANT NO PHONE CALL FROM HOMECOICE EVER AGAIN.”
“I bought a laptop at Homechoice in July stopped working in August took it back till today I haven’t received it back yet they expect me to pay for it each and every month they don’t communicate at all , customer service is very poor and the people working at the call center are very rude .Regret buying at Homechoice and I took a decision that I will deal with this issue legally I’m tired .”
“I bought blankets in cash , 3 years ago.Since then, I have been receiving calls days and night informing me about your promotional items that are there. I’m tired of your calls, if I want to purchase something I know what to do.”
“I regret placing an order, now their installment keeps on increasing as if i skipped a month not paying, what annoys me is that I pay them in time but my installment keeps on increasing every month.”
“Horrible experience from HomeChoice mistake!!, their courier delivered to incorrect address a stranger signed in for my order, they didn't ask for identification order/parcel number to verify the recipient, how incompetent!! Now as a paying customer I must prove that I have not received the items, I must go get an affidavit send it to them and wait 72hours for investigation!!!!! poor problem solving I tell you, as a customer I'm wronged but subjected to admin on going to police station for proving that I didnt receive that order? what checks did they check on the recipient? and courier?”
“I paid up my homechoice account in June 2024. I have a paid up which I’ve mailed to homechoice but I’m not getting any communication from them, I try to call everyday and the consultants keep on transferring me to the legal department which they don’t even answer calls. I call the legal department almost everyday and not even on a single day I’ve spoke to anyone from that department”
“I’m very disappointed at the had service I have been receiving at home choice. I placed an order in July and when it came back it was a wrong item so I requested for a return. The parcel has been picked up since the 29th of July and up to this date I have not received my refund of more than R3000. I’m very disappointed because I thought home choice is a genuine shop. The service is very poor.”
“Good day
Homechoice has the worse service ever , firstly your numbers keeps on calling everyday and no one is talking , do you guys dont have life or things to do instead of buzzing the whole day . secondly I order the microwave and I got the wrong one not the one that I order.When I call for return they saying I cant because its over 14days. My question is that how is my problem that you deliver the wrong order , I even confirm the size but she stil put the incorrect order.Your staff is so incompetent.”
“The worst, they gave me a 40% to pay to clear my debt, now they don't clear my name on their system they're putting me through diffrent departments,collection departments sends me to self service is just a nightmare i highlt don't recommend homechoice...They don't value us as customers...and mind you I'm wasting my airtime and data but no solution...thanks for ruining my day mxm”
“I’m still waiting for my refund it’s almost 2 weeks now and your call centre they are very rude I’m so disappointed to be honest a big company like this if only I can get my refund in full order number 63590646”
“Worst, customer service doesn’t respond to my mails and your fraud line takes forever ! You keep calling me about the same problem through multiple people smh !”
