Login
Start Free Trial Are you a business? Click Here

The Home Depot Reviews

1.6 Rating 1,292 Reviews
B
Happiness Grade
B

Customer Service - Good

76.44%
Industry Average
You rock Ms Alina. Very knowledgeable, looked genuinely interested in my project, kind and helpful. Super customer service girl. Would recommend store #0376 Alicia-Lisa
posted 1 month ago - Anonymous
BUT, I just found out that they are great at sales, but lacking desperately in customer service if something goes wrong with an Online purchase.
posted 1 month ago - TwoVirginians
I am a 100% Disabled Veteran and I want to thank, Jessica, Alec, and Cameron, Store #40 Park Place Drive, Covington LA, especially for superb service; i had to return to bundles of shingles, Cameron jumped in to action by taking the bundles off of my Truck, got the new shingle and placed them in my truck, with a perfect demeaner showing respect and thanking me for my service.
posted 2 months ago - Michael Rush
Just purchased a stove and microwave combo from The Home Depot Rockwall. Brandon was killing it. Not only did he service me but 3 others. Good job Brandon for caring about the customers. 👍
posted 3 months ago - Mary McAdams
Excellent customer service in returns No hassell respect the $ right away
posted 3 months ago - G- man
This was incredible customer service that is not usually experienced at the big box stores.
posted 4 months ago - Michael MALINIAK
I went to the self service checkout and was about to start scanning a two part purchase when one of your employees decided that I needed help and proceeded to scan everything as one order. When I asked her to take off some things so I could do them separately, she was not happy. Your employees should wait to be asked for assistance instead of assuming they know what the customer wants.
posted 5 months ago - Anonymous
Having just moved to town, we were delighted at the service we received at the Strongsville Home Depot at the corner of Pearl Road and Sprague.
posted 6 months ago - C. RItsko
Referral from homedepot Caceres Eduardo, from ECS Election Connection Service, conducted himself with a high degree of professionalism. He provided thorough explanations for all his actions and offered his services at a competitive price. He was punctual and communicated clearly regarding the timeline for completing the job. (floodlight)
posted 6 months ago - Debra
Shar was working the Customer Service desk at The Home Depot in Arnold, MO this morning.
posted 6 months ago - Anonymous