Hops Collective Canada Reviews

"Beware!!\r\n\r\nAs an avid beer drinker, I ordered very specific beers that matches my taste preferences. The next business day I received an order that did not even come close to matching my order. I was certain it was an error as the beer I received was no where near the variety, brand or flavor profile to the beer I received. The majority of the product I received was beer that I will never drink (beer I've had before and don't like). \r\n\r\nThe substitutions are not even close to the beer that I ordered. I had a $200 gift card and received $100 of random beer that had had nothing to do with my order and is very common\/basic\/easily found at the local grocery store. \r\n\r\nCustomer service was incredibly rude and dismissive. They were happy to tell me how wrong I was, and hide behind a substitution policy that somehow justifies an ignorance to the consumer's taste preferences. \r\n\r\nI asked which beer they thought was a reasonable substitution for each beer I ordered but they would not answer this question. I guess a German Dunkel (which I don't drink) is comparable to a local craft IPA.\r\n\r\nThree central elements of my dissatisfaction:\r\n1) Non-notification of substitutions. I would have been happy to wait as long as needed to have the beer that I ordered fulfilled (or have the opportunity to select my alternative beer)\r\n2) Substitutions were not reasonable and comparable\r\n3) Customer service was rude and dismissive. After a ton of back and forth emails, and escalation, proposing reasonable solutions, they did eventually provide a 20% refund, a portion of which relies on me spending more money with Hops Collective, which I'll obviously never do. There were alternative fair solutions that I proposed but it was clear they wanted to do the bare minimum. \r\n\r\nBuyer beware. Stay away!"

"Beware!!\r\n\r\nAs an avid beer drinker, I ordered very specific beers that matches my taste preferences. The next business day I received an order that did not even come close to matching my order. I was certain it was an error as the beer I received was no where near the variety, brand or flavor profile to the beer I received. The majority of the product I received was beer that I will never drink (beer I've had before and don't like). \r\n\r\nThe substitutions are not even close to the beer that I ordered. I had a $200 gift card and received $100 of random beer that had had nothing to do with my order and is very common\/basic\/easily found at the local grocery store. \r\n\r\nCustomer service was incredibly rude and dismissive. They were happy to tell me how wrong I was, and hide behind a substitution policy that somehow justifies an ignorance to the consumer's taste preferences. \r\n\r\nI asked which beer they thought was a reasonable substitution for each beer I ordered but they would not answer this question. I guess a German Dunkel (which I don't drink) is comparable to a local craft IPA.\r\n\r\nThree central elements of my dissatisfaction:\r\n1) Non-notification of substitutions. I would have been happy to wait as long as needed to have the beer that I ordered fulfilled (or have the opportunity to select my alternative beer)\r\n2) Substitutions were not reasonable and comparable\r\n3) Customer service was rude and dismissive. After a ton of back and forth emails, and escalation, proposing reasonable solutions, they did eventually provide a 20% refund, a portion of which relies on me spending more money with Hops Collective, which I'll obviously never do. There were alternative fair solutions that I proposed but it was clear they wanted to do the bare minimum. \r\n\r\nBuyer beware. Stay away!"

"Beware!!\r\n\r\nAs an avid beer drinker, I ordered very specific beers that matches my taste preferences. The next business day I received an order that did not even come close to matching my order. I was certain it was an error as the beer I received was no where near the variety, brand or flavor profile to the beer I received. The majority of the product I received was beer that I will never drink (beer I've had before and don't like). \r\n\r\nThe substitutions are not even close to the beer that I ordered. I had a $200 gift card and received $100 of random beer that had had nothing to do with my order and is very common\/basic\/easily found at the local grocery store. \r\n\r\nCustomer service was incredibly rude and dismissive. They were happy to tell me how wrong I was, and hide behind a substitution policy that somehow justifies an ignorance to the consumer's taste preferences. \r\n\r\nI asked which beer they thought was a reasonable substitution for each beer I ordered but they would not answer this question. I guess a German Dunkel (which I don't drink) is comparable to a local craft IPA.\r\n\r\nThree central elements of my dissatisfaction:\r\n1) Non-notification of substitutions. I would have been happy to wait as long as needed to have the beer that I ordered fulfilled (or have the opportunity to select my alternative beer)\r\n2) Substitutions were not reasonable and comparable\r\n3) Customer service was rude and dismissive. After a ton of back and forth emails, and escalation, proposing reasonable solutions, they did eventually provide a 20% refund, a portion of which relies on me spending more money with Hops Collective, which I'll obviously never do. There were alternative fair solutions that I proposed but it was clear they wanted to do the bare minimum. \r\n\r\nBuyer beware. Stay away!"

"I will never use this company again, I had such high hopes for this gift for my son's 30th birthday. I ordered the flight tasting package and they substituted the flight paddle (the key ingredient to this package) with a small paddle (only holds 2 glasses not the 4 that come with it) with a bottle opener on it. The beer that comes with this package are cans! When I addressed my dissatisfaction with the substitution they hid behind their disclaimers regarding substitutions instead of doing the right thing and finding a better substitution. Do not use this company!!!"