“My shopping experience was difficult, because if I added something to my card in my account, if I didn’t buy it right away, and it logged me out, everything in my cart would disappear, and I would have to start finding everything all over again.”
Hello Perry,
Thank you for your feedback and for sharing your shopping experience with us! We're sorry to hear about the trouble you faced with your cart. If you need any further assistance, please reach out to us, we are happy to help you!
“I have been using Hotheads extensions exclusively for years. The new Lush line “Diamond” packs are absolutely not worth the money. The ends are thin and stringy. The color is over-toned and gray. Even after trying to wash out the gray, I was unable to use the extensions.”
Hello Chloe,
We are sorry to hear that you are not completely satisfied with your recent Hotheads Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email and include a photo of all your extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email, and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.
“This class was great! Kristen was incredibly knowledgeable, and very approachable when we needed help. I had taken a virtual certification before, but didn’t come away from it with any confidence. I would highly recommend this in-person certification.”
Hello Gorgeous!
Hotheads is a brand exclusively for professionals. If you have any questions, please feel free to contact us at customerservice@hotheads.com, and we will be pleased to assist you!
Dear Andrea,
Thank you for taking the time to leave a 3-star review! We're sorry to hear that you’ve experienced issues with stock levels for color and length. We truly appreciate your patience and hope to provide you with a better experience in the future!
Best,
Hotheads Team
“I love these extensions I've been a loyal customer and stylist since the beginning.
Site makes things quick and easy I wish your inventory was more stocked. Super limited.”
Dear Melissa,
Thank you for your thoughtful 3-star review! We're thrilled to hear you love the extensions and appreciate your loyalty as a customer and stylist. Your feedback about our inventory is invaluable, and we're actively working on expanding our stock to better serve you.
We appreciate your continued support and look forward to providing you with an even better experience in the future!
Best wishes,
Hotheads Team
Dear Bree-Anna,
Thank you for your wonderful 4-star rating of Hotheads! We're so glad to hear that you love the hair. Your support means a lot to us!
We appreciate your feedback about the shopping page, as we are always looking to improve the customer experience. We're constantly working on making navigation easier for our valued customers like you.
Thank you once again for your thoughts, and we hope to see you back at Hotheads soon!
Warm regards,
Hotheads Team
Thank you so much for your amazing 5-star rating of Hotheads! We truly appreciate your support and are delighted to hear that you are enjoying our products. Your satisfaction motivates us to keep delivering excellent quality goods. We understand your frustration with the shipping and apologize for any inconvenience caused. We strive to improve our shipping services so that we can provide a better overall experience for our valued customers like you. Thank you once again for your fantastic feedback, and we hope to continue exceeding your expectations in the future.
Hotheads Hair
Dear Heidi,
Thank you so much for your awesome 5-star rating of Hotheads! We greatly appreciate your kind words and support.
"I have been using this brush for several years, and I absolutely love it!" Your loyal use of our product means the world to us, and we're thrilled that you continue to enjoy the experience it provides.
Thank you once again for your fantastic feedback and for being a valued customer. We look forward to serving you for many more years to come!
Warm regards,
Hotheads Hair Extensions
Dear Ty,Thank you so much for taking the time to rate Hotheads with 5 stars! We greatly appreciate your feedback and are thrilled to hear that you had an amazing experience with us.
"Test. Hotheads Rocks!!!" - We couldn't agree more! We pride ourselves on providing excellent service and ensuring that our customers always leave satisfied. Your kind words motivate us to continue delivering top-notch haircare services.
Once again, we want to express our sincere gratitude for your support. We look forward to welcoming you back at Hotheads soon for another fantastic experience!
Warm regards,
Lissette Aycock
