Hotter Shoes Reviews

“ DREADFUL DREADFUL company AVOID at all costs I would have left NO STARS rip off Company I ordered a pair of boots paid postage arrived too narrow sent back had an email saying was processing refund after 10 days phoned to find out where my refund was! Was told oh we have put it through it is up to the Finance Department to arrange this now! So probably wont be getting back for at least another 5-7 days. Got refund eventually only to find it was £2.95 short phoned was told oh you have to pay to return the item too. So not only do you pay for delivery but if you don't like it or it doesn't fit you have to pay to send it back so nearly £7 in postage RIP OFF COMPANY WITH DREADFUL CUSTOMER SERVICE AVOID AVOID ”

“ Company has changed hands, delay on despatching items but customers not informed. Payment still taken days before items despatched. Customer Services say it's not possible to let customers know about the back log . . . until you phone them to chase your order. My parcel will eventually be delivered when there will be no one available to sign for it. As the parcel hadn't been dispatched when I phoned, i asked for the delivery address to be changed but apparently not possible! ”

“ I ordered some sandals, 2/8/22 they said delivery would be 15/8/22. They never came, so I contacted customer service by email. They did reply, and told me the shoes were unavailable. They released my funds back to me. I don't think the shoes were available in the first place! Very bad service so I Googled and apparently the company is up for sale....sounds like I was lucky in that I didn't lose my money. ”

“ Although the sandals were wide, the bit in the middle between the 2 straps on the sides of my feet was hard and hurt so I returned them. The postage paid for delivery (£3.95) was not refunded and it cost an additional £2.50 to return the sandals. So trying on and returning uncomfortable sandals cost £6.45...I won't buy from them again. I'll get Pavers or Teva. ”

“ Several times I was given delivery dates but nothing arrived. ”

“ I wrote to Ian Watson, CEO of Hotter in August to highlight the problems I had faced when trying to obtain a refund and to complain about the add on delivery charge that had been applied in my opinion surreptitiously, this should of been applied at time of purchase However, to date there has been no response, therefore I conclude that the CEO's is not concerned about his customers and is unable or does not want to address my issues. ”

“ They were going to take off delivery to me and the return cost back to them. ”

“ Really like the comfort and style of the Hotter Shoes I have purchased in the past. However when ordering a pair last week I first checked they were in stock before finally going ahead with order. I have now received an e-mail telling me they are out of stock snd will not be in stock until 1st March. A seven day delivery has become seven weeks. Never again. ”

“ I ordered a pair of shoes and they have not been delivered, nor have I received a shipping notification. This is part the time they stated for delivery. I followed up with two emails to their customer service, which they never responded to, and tried calling their customer service phone but no one answered. They did charge me the day of the order. ”

“ The delivery time was good of which as a customer you pay for. The returns are charged at £2.50 but that is per pair !! Which is not made clear so to return 2 pairs a charge of £5.00plus delivery charge£3.95 £8.95 to try on a pair of shoes . I will not be using them again ”