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Hotter Shoes Reviews

2.3 Rating 575 Reviews

28 %

of reviewers recommend Hotter Shoes

Company Reviews

2.3

Based on 575 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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About Hotter Shoes:

Hotter Shoes is a British footwear designer and manufacture originally set up in 1959.

Hotter now retails there shoe's in most countries around the world.

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Why are a lot of the Hotter shoes now being made only going up to size 8. I have been purchasing Hotter shoes in a size 9 for many years but now the majority of the styles that I would purchase only go up to a size 8, especially the "New". Very very disappointing and I am presuming this is because they have been taken over by another company!

Asked by Mrs M Jones (1 month ago)

I really would like to order from Hotter however last time I ordered the shoes were not suitable so had to return them, however the refund was very slow and it looks like the refund process has not improved but even worsened. I have tried visiting your shop in Kingston but they did not have the items in stock! At this rate you will be going into administration! PLEASE IMPROVE

Asked by Martha (1 month ago)

I would like to know your telephone number, please

Asked by janet DALLYN (3 months ago)

I’ve been trying to order two pairs of Leanne Shoes. It’s impossible to use the Website. When I emailed you, you wrote back and asked what was my order number. I didn’t have an order number because I was unable to complete the order. It was asking for something called a post code. I have no idea what that is, so the order was incomplete. I really loved your Leanne Shoes, over the years, but I won’t be trying to order again. Very frustrating! Francine Bea beapiano@me.com 216-526-4083

Asked by Francine Bea (4 months ago)

Hotters customer service , is simply non existent !!! I rang the correct number and emailed several times , didn’t get any reply to either , telephone call just cuts you off . I’m think Hotter customer is just appalling , What is the company thinking to treat customers like this.? Hotters shoes and excellent but customers must have a customer service to assist with any problems. Sort this problem out quickly or you will be losing your customer including me , it can happen overnight . disappointed loyal customer Clara

Asked by Clara (8 months ago)

Is it normal for all hotter slip on pumps and shoes to go really big after a few wears? All of my slip on shoes now have one if not two insoles !!! Really disappointed as they fit perfectly when I first had them

Asked by Chris Rhoden (1 year ago)

Why was £6.45 deducted from my recent refund. The order number was W034961401 Totalling £60.95 - the refund received was £54.50.

Asked by Mrs Anne Dawson (1 year ago)

Do Quake II canvas run small or true to size? Ordered 8 wide for my mother but in similar style in Waldlaufer canvas she has 7 1/2. Tiny bit snug now

Asked by Susan (1 year ago)

Why don't Hotter make nice dress shoes anymore

Asked by Joyce holcroft (2 years ago)

What is the mailing address of Hotter, for USA returns. I can't print a return label they way they have suggested, their telephone does not work.

Asked by Pat D (2 years ago)

I have placed an order and would like to change the size to wide. The order is for Flare sandals

Asked by Caroline Boyce (3 years ago)

How do I clean sticky black marks off a shaggy carpet due to soles disintegrating

Asked by sue (3 years ago)

Why have they charged my visa, but I have not received my shoes...??? I have called but have not received any response. Would like to cancel my order..how do I do this when they will not answer me??

Asked by Sandra cook (3 years ago)

how do i get a catalogue+?

Asked by marcia kurzberg (4 years ago)

So many bad reviews !!! Does it not worry Hotter that so many people are unhappy about Hotter service/products. Hotter footwear is expensive and people should have better service than they are getting...it is pretty disgusting how people are being ripped off these days buy so many evil companies

Asked by Janice Day (4 years ago)

Looking at the questiions here...it seems that Hotter do not answer any questions! I know now to avoid Hotter Shoes....there are obviously things to be hidded about this brand and I do not wish to endanger my back any further There also seems to be a general incompetence....as Hotter cannot spell address !!

Asked by Janice Day (4 years ago)

How can I be sure hotter soles will not slip in wet weather? I recently had a bad fall due to the (well known brand and expensive) shoes I was wearing. When it rained I found it was like walking on ice and eventually slipped on the wet concrete. I had bought these shoes because they had cushioned soles....which are good for my osteoarthritic back.....but slipping and jarring my back has not done me any good.

Asked by Janice Day (4 years ago)

I ordered a pair about two months ago and still haven't received them, I keep getting my charge is pending on my credit card. Could I just cancel my order?

Asked by Mary Hays (4 years ago)

Familiar with the brand but about 10 weeks ago I purchased a pair of Hotter Chase shoes. When wearing them, they are fine, but the following day I have very painful heels and underfoot pain. This has happened several times after wearing them. i am now loath to wear them as I know what will happen in between wearing, as I initially thought it may have been a coincidence, but not. Has this been an issue with the Chase shoe please? Perhaps the style of the sole of the shoe does not give enough support to the underfoot.Can I exchange them for another pair to the same price as I cannot wear these again. Thank you.

1 Helpful Report

Asked by Jan Phillips (4 years ago)

Good Day I have just sent an email regarding the soles of my Hotter boots disintegrating. I am shocked and disappointed as I love these boots. I am really hoping that Hotter will replace them even if they are a few years old as one can see they are in excellent condition - ON TOP - but underneath the sole is breaking up. Now I have Googled your review site for Hotter shoes, I can't believe the amount of complaints for these expensive shoes, all with the same problem : soles cracking up and mine the sides too. Even more worrying is the fact that your company does not respond to these complaints. I must say I thought I was buying a top class product and was prepared to pay the extra. This sounds like a con. Please advise how you will help me.

Asked by Christine (4 years ago)

i HAVE HAD THE SAME ISSUE WITH 2 PAIRS OF SHOES. I sent one pair back. no response from HOTTER. I have written to the directors . @ separate letters. No reply. This is terrible customer service. Wghat has happened to Hotter recently. They used to be a fantastic company who really cared about the customers. Carry on like this and faithful customers like me will not stay loyal.Come on Hotter show that you still have the same values that you used to have, Customers make a company.

Answered by Mrs Oliver (4 years ago)

Hi Christine, I am not from Hotter, just someone who was about to purchase their shoes until I saw these reviews. Like yourself, i am shocked by not only the complaints but that Hotter are just ignoring them. My advice would be to email Hotter telling them you will report the footwear to Consumer Standards as unfit for purpose. I thank you and all the Hotter customers here for taking the time show this company up for what they are.

Answered by Margaret (4 years ago)

Has riga shoes got arch supports .

Asked by Mrs zBryant (4 years ago)

Is Destiny a good fitting

Asked by Alyssa Bellingan (4 years ago)

I have a new pair of Unworn Sandals (Florence) The underneath has disintegrated - any advice? - I live too far from the store from which they were bought.

Asked by Mrs C. (4 years ago)

I purchased a pair of hotter shoes in a store and was told I could return them within 90 days if I wasn't happy with them, even if I'd worn them. They are killing my feet after a couple of wears. Is this refund policy true???

Asked by Julie Colledge (5 years ago)

I ordered 2 Or of shoes on 12/06/18..... no confirmation # & im checking if you got my order? 1. Sugar/navy leather size 10 $ 79. 2. Wander boots/ black size 10 $69. Total order was $148.00 Please advice .... chg on MC Judy l. stice-krouse 138 Natasha Dr Noblesville, in 46062 I buy several shoes from your company & have never had this problem! Sorry didn't get confirmation #, or shipping info! Email reply asap...... judy stice @att.net. Thank you & love, love my shoes!!!!!!!

Asked by Judy stice-Krouse (5 years ago)

I ordered two pairs of shoes and as 0f today I have not receive them. Can you tell me when I might expect them?

Asked by Karen Kaufman (5 years ago)

How do I check on an order

Asked by Shirley wells (5 years ago)

I am thinking of buying a pair of Rutland boots. Are the soles good in wet surfaces? Do they have a good grip?

Asked by Margaret White (5 years ago)

I have 6 pairs of Hotter Shoes I love them but cannot wear them in the office they all squeak is there a solution to this?

Asked by Colleen Smith (5 years ago)

I tried to call the toll free number and there was so much static on the line I could not order my items. Is there a better number to use?

Asked by Robbyn Boler (5 years ago)

click and collect if i click and collect can i not buy if id do notlike them on

Asked by doris (6 years ago)

Has anyone else found the sole of their hotter shoes disintegrate into a black powder. It has happened to me twice on different types of shoes and my friend once. Just wondered if anyone else has this problem.

Asked by Effie Campbell (6 years ago)

I have three pair now and fear some others in my closet will do the same as they have the same sole. Was told I would have to mail them to England for eval.

Answered by Jeanette Keith (5 years ago)

Hi, Yes, My mother gave me an unworn pair of boots they were immaculate.I tried them on & wondered where the black soil like powder was coming from, disintegrating soles!! I threw them away , fast forward a year & another style of boot & the same thing happened, this time I was out shopping , I had great difficulty getting back to my car. This time, ( not one for coincidences) I photographed them & contacted Hotter. Very dismissive, couldnt do anything without a receipt & certainly not if someone had actually gifted me the items. Seemed more concerned that I might want a replacement ( why)

Answered by Carolyn Saleh (4 years ago)

What is the U.S.conversion of a bootie shoe that I saw for 85.00 also what is shipping and how long does it take for delivery.

Asked by Lavern Paschal (6 years ago)

I just got back from England where I tried on several pairs of comfortable tie-style shoes and was really surprised to find out that I could comfortably wear a European size 36/UK size 4 even though I wear an American size 7, which usually translates to European size 37 and larger UK size. Baffled. .. wonder how many customers wind up returning shoes because of their strange conversion chart.

Answered by Chris Lazarus (4 years ago)

I ordered a pair of your boots several weeks ago and have not received them yet. When will I get them?

Asked by Ida Bates (6 years ago)

I have no question but I like your shoes

Asked by Elizabeth Utech (6 years ago)

How do I get rid of the pungent leather/chemical smell from my mystery boots?

Asked by Christine Holmes (6 years ago)

I have several pairs of Hotter shoes and love them. I have a pair of mid blue slip on fabric casual shoes which have become very dusty with extensive wear. Can I wash and dry them - or will they shrink?

Asked by Roger Lane- Smith (6 years ago)

I always wear size 7 and when 4 pairs from Hotter they were huge how do you size to order-do they run so big and wide

Asked by barbara (6 years ago)

I ordered on 10-18-17 two pair of shoes that were in the Yankee Mag. I have called serveral times and get put on hold so I was wondering how to get my status on shoes I ordered almost a month ago?

Asked by Donna Freeman (6 years ago)

I have been wondering about Hotter Shoes for some time. I received a catalog and am interested in several styles. Your reviews are mixed, and weighted towards the low side. I don't see where Hotter has ever addressed concerns of dissatisfied customers online. Is this usual for Hotter? I would feel more confident about ordering if I saw that Hotter cared about it's customers and sought to rectify various situations (crumbled shoe soles etc). Thank you...

Asked by Judith Tenzer (6 years ago)

Please describe in detail the comfort of your Donna, Vanity, Briony, and Stephanie shoes and boots please.thank you very much.

Asked by Janet Cronin (6 years ago)

Please describe in detail the comfort of your Donna, Vanity, Briony, and Stephanie shoes and boots please.thank you very much.

Asked by Janet Cronin (6 years ago)

Been reading reviews and now hesitant to order boots are they true to size ? And it is free returns?

Asked by Corrine miller (6 years ago)

Why advertise boots and shoes when you don't have them in stock. Received your latest magazine.

Asked by Mrs S Stead (6 years ago)

Referring to the boot Whisper as advertised in “Arthritis Today”. Can the soles be removed. I use orthotics.

Asked by Mary Marbut (6 years ago)

Hi, bought a pair of hotters shoes for my holiday quite a while back. I have worn them once but got terrible blisters, very disappointed. They rubbed the top of my feet where there are laces and stitching. I spoke to someone at customers services and was told I could send them back as faulty. Would just like to confirm before I send them back, if this is correct.

Asked by Manjit (6 years ago)

Did not get email return mailing label as promised.

Asked by LILIAN LANGSETH (6 years ago)

I am in the USA and just found out about Hotter today when my Mother in Law had on a new pair. I asked her about them. Are there any retail stores in the US that carry your shoes? Are they true to size. I have a very difficult time finding comfortable shoes and suffer from flat feet and plantar fasciitis. I really prefer to try on shoes in person if possible so I can be sure I am getting the right fit. Thank you! Have a blessed day. Matthew 6:33

Asked by Cathy Wilson (6 years ago)