Hotter Shoes Reviews

2.3 Rating 575 Reviews

28 %

of reviewers recommend Hotter Shoes

2.3

Based on 575 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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About Hotter Shoes:

Hotter Shoes is a British footwear designer and manufacture originally set up in 1959.

Hotter now retails there shoe's in most countries around the world.

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

How quickly does Hotter Shoes resolve customer queries?

Helpful Report

(1 week ago)

Greater than 45% of reviewers feedback is Hotter Shoes takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

45.83%

Industry Average

“ Customer service is a total joke. I have one order that supposedly shipped 10 days ago but tracking shows it hasn't moved since then. Repeated calls to Hotter have accomplished absolutely nothing. They refuse to look into it and suggest the shoes have magically arrived in the US despite zero evidence otherwise. If you cannot support your customers in the US, do not offer sales and shipping to the US. ”

- Anonymous

“ I ordered some sandals, 2/8/22 they said delivery would be 15/8/22. They never came, so I contacted customer service by email. They did reply, and told me the shoes were unavailable. They released my funds back to me. I don't think the shoes were available in the first place! Very bad service so I Googled and apparently the company is up for sale....sounds like I was lucky in that I didn't lose my money. ”

- Anonymous

“ Customer service non existent. Wife sent two pairs Shoes back ,got a credit for 1. No one replies to phone calls or answers emails but we are not going to let it drop. No more Hotter Shoes for us. Service gone right down hill. ”

- Anonymous

Hotter Shoes Reviews

Customer Service - Bad