Hotter Shoes Reviews

2.3 Rating 575 Reviews

28 %

of reviewers recommend Hotter Shoes

2.3

Based on 575 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Hotter Shoes deliver? How long does Hotter Shoes take to deliver? Does Hotter Shoes deliver on time? How is accuracy and good condition of items delivered by Hotter Shoes?

Returns

How is Hotter Shoes returns process?

Customer Service

How can I contact Hotter Shoes? How quickly does Hotter Shoes resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Hotter Shoes.

About Hotter Shoes:

Hotter Shoes is a British footwear designer and manufacture originally set up in 1959.

Hotter now retails there shoe's in most countries around the world.

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

How does Hotter Shoes deliver?

Helpful Report

(4 weeks ago)

Hotter Shoes delivers items by Postal Service and Courier.

Helpful Report

(4 weeks ago)

25.00%

Industry Average

“ Although the sandals were wide, the bit in the middle between the 2 straps on the sides of my feet was hard and hurt so I returned them. The postage paid for delivery (£3.95) was not refunded and it cost an additional £2.50 to return the sandals. So trying on and returning uncomfortable sandals cost £6.45...I won't buy from them again. I'll get Pavers or Teva. ”

- Jane Cockcroft

“ Several times I was given delivery dates but nothing arrived. ”

- Stephen & Julie Lott

“ I wrote to Ian Watson, CEO of Hotter in August to highlight the problems I had faced when trying to obtain a refund and to complain about the add on delivery charge that had been applied in my opinion surreptitiously, this should of been applied at time of purchase However, to date there has been no response, therefore I conclude that the CEO's is not concerned about his customers and is unable or does not want to address my issues. ”

- exasperate

Hotter Shoes Reviews

Delivery - Slow